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CX Management Workshop & CCXP Exam Preparation

May 13 @ 9:00 am - May 15 @ 5:00 pm | $3795
CX Management Workshop and CCXP exam preparation

CX Management Workshop & CCXP Exam Preparation

The Certified Customer Experience Professional credential (CCXP), developed and administered by the Customer Experience Professionals Association (CXPA), is the world’s most recognized certification in Customer Experience.

We designed this 3-day CX Management Workshop to help prepare individuals to take the rigorous CCXP exam as well as for individuals with an ambition to learn more about Customer experience for themselves and/or their organisations.

As required by the CXPA, we address each of (6) major competency areas covered in the examination as follow:

  1. Customer-Centric Culture
  2. Voice of the Customer, Customer Insight, and Understanding
  3. Organizational Adoption and Accountability
  4. Customer Experience Strategy
  5. Experience Design, Improvement, and Innovation
  6. Metrics, Measurement and ROI

In addition, we provide a comprehensive module on Understanding Customer Experience to ensure alignment and understanding what Customer Experience ‘is’, how it ‘works’ and considerations to bring it to life in the organization.

In the CX Management Workshop, we will:

  • Provide a strategic understanding of each competency
  • Share examples, case studies and stories around each competency
  • Provide practice quizzes for each competency domain in the style of the CCXP exam
  • Document how the competencies interrelate with each other
  • Understand how to establish the business case for CX
  • Address the roles & practices around Personas, Journey Maps, VOC & VOE programs
  • Build out exercises that allow Participants to apply concepts to real-world scenarios
  • Provide a forum for interaction, sharing and dialogue

Join us for this enriching journey into the world of CX and take back ideas, strategies & inspiration for your own CX objectives.

And prepare for the rigorous CCXP exam!

About your trainer:

The course is delivered by Daniel Ord from OmniTouch International, one of, if not the leading, contact centres trainers in the world with his courses regularly selling out across the globe.

In 2019, OmniTouch International also became one of only a handful of global authorised CXPA training partners ensuring you are learning from the very best.

Daniel has trained over 50,000 participants across over 40 countries and is regularly featured in leading contact centre publications.

Credentials-wise,  Dan is a Certified Customer Experience Professional (CCXP), an International Customer Management Institute (ICMI) Certified Associate, a Call Centre Industry Advisory Council Training Partner (CIAC), Net Promoter Certified and the first to bring professional management level Contact Centre certification to Asia back in the early 00s.


May 13 @ 9:00 am
May 15 @ 5:00 pm
Event Category:


CX Skills
+61 3 9008 7287

Key Information

Course Duration:
Three Days
Best suited for:
Managers, Executives
Daniel Ord


30 available
CX Management Workshop & CCXP Exam Preparation$3,795.00