- This course has passed.
New course for 2023!
Introduction
Building on from our popular Workplace Resilience Essentials course, this April 2023 Workplace Resilience Advanced course provides the skills, tools and resources to equip frontline employees with the resilience skills they need in today’s fast-paced and constantly changing business environment.
And gees, is it needed!
The Human Rights Commission recently reported that 25% of workers took time off each year for stress-related reasons and stress-related Workers Compensation claims have doubled in recent years, costing businesses over $10b each year. And with the pressures from the rising cost of living, staff shortages, stock shortages and so on it’s expected these numbers are going to continue to rise.
For employees who deal with either internal or external customers (or both) and are already feeling under pressure, it doesn’t take much for things to quickly escalate from a single phone call, message/email or a customer or colleague in person that can manifest itself in a variety of negative ways that can impact the employee directly, their colleagues and ultimately your business.
Employees can often feel overwhelmed, fatigued and so on meaning they are not performing at their best and typically struggling to do the basics, let alone go the extra mile for your business.
This April 2023 Workplace Resilience Advanced course is facilitated by Workplace Resilience expert Nant Nissen and is delivered live over three x 3-hour online sessions enabling your employees to digest and apply their newfound skills in between each session and minimise the impact on your operations with only 3-hours away from the frontline line each week.
Why invest in workplace resilience training?
If you’re reading this course page you are already acutely aware of the impact low resilience is having on your business and this is supported by numerous studies:
- Psychological injury claims, work pressure accounts for around half of all claims and harassment and bullying for around a quarter of claims1”
- “Australian businesses lose over $6.5 billion each year by failing to provide early intervention/treatment for employees with mental health conditions1”,
It’s now a must to provide your team with a variety of workplace wellness programs to create safe working environment for all employees.
1https://www.ergoworksconsulting.com.au/wp-content/uploads/2020/02/Employee-Health-in-Australia.pdf
Beyond legal compliance
Whilst new workplace laws are moving towards legislating workplace mental health courses, proactive organisations and leaders are quickly realising that when they provide a health healthy environment for their team they THRIVE with a range of benefits for the business including:
- Lower sick leave
- Fewer stress claims
- Improved employee engagement
- Improved workplace morale
- Higher productivity
Investing in a Workplace Resilience training course is a win/win for both your organisation and employees. Taking action to improve your team’s mental, emotional and overall health significantly contributes to a productive, engaged, creative and focused team.
Health and wellbeing is so widely recognised now, with recent reports showing “87% of employees consider health and wellness offerings when choosing an employer” and “Wellness programs can reduce absenteeism by 14-19%”
Any business or organistion wanting to succeed and excel in the current market must now consider, not if, but when a wellbeing program will be implemented.
The power of resilience skills
The dynamics of the working environment have changed substantially over the last few years.
Flexible working hours, work from home and back to the office have brought their own challenges as an added addition to the already complex nature and many nuances already contributing to the workplace environment.
The April 2023 Workplace Resilience Advanced course tackles resilience with proven skills and strategies and tools that can be applied daily, enabling your team members to deal with any situation in a healthy, productive and professional way.
This is an integral part of creating an environment to thrive, not simply survive by preparing them for the entire day, every day.
Your team members deserve to have the skills to be their best from the moment they wake up until they go to sleep. This places them in the best possible state and frame of mind to effectively deal with whatever comes their way during the working day.
Definitely essential!
Review of Workplace Resilience Essentials (Private course)
This course provided me with both professional and personal skills. I feel more confident in how to approach difficult interactions with others. What I learnt will now be part of my daily routine. Thank you Nant!
Enquiries Officer
Australian Pesticides and Veterinary Medicines Authority
Course Outcomes
The April 2023 Workplace Resilience Advanced course is more than just happy team members while at work. This course is about providing your employees with a foundation of strong and sound mental and emotional health, ensuring any challenges they face are met in the best way possible.
As any successful organisation will attest to, creating the right environment for your employees to excel is essential for the long-term success of your organisation.
Upon completion of the course, you will notice your employees being more productive, positive and purposeful, able to handle the challenges the day brings with confidence and clarity.
Learning how to understand and build mental and emotional resilience are life skills that once taught, can be developed and progressed over time.
The facilitated sessions will teach your team the skills and strategies needed to respond proactively, instead of reacting to any situation.
Delivered as both a theoretical and practical based workshop, this 9-hour course, delivered over 3 x 3-hour live, facilitated sessions will empower your employees with the strategies, techniques and tools to positively deal with, process and learn from any event and experience in the workplace enabling them to excel in their role, choose their behaviour and evolve as the valued employee they are.
Who is this course suitable for?
We already have a Workplace Resilience Essentials Course for employes that need to learn the basics (it’s a 3-hour course) so this April 2023 Workplace Resilience Advanced Course is specifically designed for any employee/team member with a higher exposure to a high-pressure/fast-paced/challenging workplace.
Typical roles include:
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- Healthcare workers in client-facing/ admin roles (Medical, dental, pharmaceutical etc.)
- Customer Service/Helpdesk staff
- Retail employees
- Office/administration staff
- Contact centre employees
- Professional services employees
- Account managers
- Hospitality staff
April 2023 Workplace Resilience Advanced Course Modules
3 Sessions, 6 Core Modules of Live, Facilitated Learning
The April 2023 Workplace Resilience Advanced Course includes six modules (listed below) that will empower your employees with a range of tools, strategies and techniques on how to build resilience.
The workshops are 9-hours in total, delivered across 3 x 3-hour live online facilitated sessions by Workplace Health and Wellness expert Nant Nissen.
Session 1
Module 1. Understanding the Foundations of Mental and Emotional Health
The first module will help your team to develop a thorough understanding of mental and emotional health and where resilience fits into the bigger picture.
An awareness of how to create health, how the right small steps can create big results and how, with the right skills and strategies, change is only ever a few moments away is a game changer for all.
Module 2. Understanding Mental Health
In this module, your employees will gain insights into improving focus and clarity, and having the strategies to navigate negative thought patterns.
Having the ability and skill to set the day intentionally and adapt when necessary are invaluable insights that anyone and any organisation will find priceless.
Session 2
Module 3. Understanding Emotional Health
Mental and Emotional Health is not the same thing, even though it is regularly suggested that they are. Though both are intricately connected, we cannot successfully have one without the other.
Insights into emotional health, the impact on the mind and body and how to recognise, regulate and process emotions in a healthy way are essential to building robust resilience.
Having the tools to change and challenge current behaviour is an essential step in making sure your employees are performing at their best.
Module 4. Immediate-term resilience strategies and skills
Work is frequently carried or continued at home, having the potential to have a negative impact and outcome on every area of life.
Strategies in this module will ensure your employees work through the day’s events with a high level of both IQ (Intelligence Quotient) and EQ (Emotional Intelligence).
This will ensure the daily challenges your team faces can be dealt with in a practical and positive way and any situation requiring an immediate response can be handled in a professional and personable manner.
Session 3
Module 5. Focus and Energy
What we pay attention to and give energy to each day matters.
Where focus goes, energy flows.
This module sets your employees up to be focused, clear and engaged while being able to shut out noise and distractions.
It has never been more vital to teach your team how to stay on task and at the same time, how to remain in a positive and productive state.
Module 6. Long Term Mental and Emotional Resilience
The final module teaches your employees how to develop very positive, supportive and useful longer-term patterns and behaviours.
Learning how to develop new habits and actions that support mental and emotional health in a sustainable and long-term way ensures your investment in this course continues to deliver benefits well after completion.
Online or Onsite Training
The Workplace Resilience Advanced course can be delivered either onsite or online.
Online training:
This April 2023 Workplace Resilience Advanced Training Course is delivered online over 3 x 3-hour sessions enabling you to minimise the impact on your operations whether they are working on the frontline, in the office, on the phone or working from home.
Onsite Training:
This course can also be delivered onsite at your premises as a full one-day (8-hour) course as a private training course*.
*Additional travel costs may apply (Nant is based in Melbourne)
Private and Public Training Options Available
The April 2023 Workplace Resilience Advanced Course is available publicly (with others) or privately (just for your business) with the differences outlined below.
Public Courses
This April 2023 Workplace Resilience Advanced Training Course is a public course delivered as 3 x 3-hour sessions online via ZOOM, and tickets are available for anyone to purchase. This is perfect for smaller numbers of employees (you can purchase a minimum of 1 ticket) so you can spread training for your team over multiple courses to minimise operational impact, and it can also be beneficial to hear from, and connect with others from outside the immediate workplace.
The times and dates are fixed enabling you to plan ahead – If you would like to have more flexibility on the dates, times and content refer to our private delivery options.
See the exact course dates and times below!
Private Courses
Whilst the public courses can be a great solution for small numbers, sometimes you need more flexibility with the dates and times or you’d like to train entire teams, workplaces etc.
Our private courses are more cost-effective for larger groups and you can also choose the dates, times and duration of the workshop to suit your business and as it’s only your employees, it can allow for more in-depth discussions that specifically relate to your workplace.
Course Dates and Times
The April 2023 Workplace Resilience Advanced Course course will be delivered on the following dates and times via Zoom.
- Session 1 – Wednesday, April 12th 13:00 to 16:00 AEST (Melbourne, Australia)
- Session 2 – Wednesday, April 19th 13:00 to 16:00 AEST (Melbourne, Australia)
- Session 3 – Wednesday, April 26th 13:00 to 16:00 AEST (Melbourne, Australia)
Experience that matters
There are lots of trainers who claim to be resilience experts but when you dig deeper, their experience is typically lacking and without the proper training and understanding, they can end up doing more harm than good for your employees.
Nant Nissen is a world-renowned expert in the health, fitness and wellness industry with unparalleled academic qualifications including a Diploma in Mental Health, an advanced Diploma in Counselling, a Bachelor of Health Science Nutrition, Workplace IV Trainer and Assessor and NLP Practitioner Certification just to name a few.
Combined with decades of experience, it's easy to see why Nant is constantly sought out as a leader in the industry with regular media appearances, keynote speaker, podcast guest and a member of the Global Advisory Board for Active Entities, changing the global landscape in fitness, medical fitness, psychological fitness and more.
So when it comes to workplace resilience training for your business, you can be assured you're in safe hands.
About CX Skills
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
Our Recent Customers Include:
We're grateful to the following companies who have trusted CX Skills with their training. View our full customer list here >
Pricing and Payment Options
The April 2023 Workplace Resilience Advanced Course facilitated live by Nant Nissen is $597.00 AUD ex GST per employee for a full 9-hours of training delivered over 3 x 3-hour sessions.
Tickets to our upcoming public courses (see available dates at the bottom of this page) can be purchased instantly with a credit card or you can request an invoice at checkout (the invoice must be paid prior to the course commencing).
Available Discounts
- Save 15% if you purchase three or more tickets in the same transaction
- If you’d like to train your whole team in a private session, please contact us for further information, available dates and pricing.
Want to Save 25% off ALL CX Skills Courses and gain access to industry best practices?
Members of the Australian Customer Experience Professionals Association (ACXPA) save a massive 25% off ALL CX Skills courses for a full 12 months!
With annual memberships starting from just $35 per employee, it can be a great way to save money immediately on your training, plus, you'll gain access to a vast array of best-practice resources to improve your customer experience.
