I found the Introduction to Contact Centre Management course to be highly valuable and relevant to my role. The content was well-structured, practical, and directly applicable to the day-to-day challenges of managing a contact centre.

Justin is very knowledgeable, engaging, and provided real-world examples that made the sessions easy to follow and apply. His approach encouraged open discussion, which made the learning experience both interactive and supportive.

I would definitely recommend this course to anyone in, or aspiring to move into, a leadership role within a contact centre. It provides practical tools, clear strategies, and insights that help build confidence and capability in managing people and processes effectively.

After being in a secondment, in a Coordiantor role for the last 8 months, I found this course extremely valuable. Justin was engaging, funny and shared real-life scenarios and situations to help cement the information he was sharing and showcasing how these processes can be applied. I thoroughly enjoyed the course and would recommend to anyone who is new to the industry or looking for upskilling.

Even though the business I am a part of really isn’t large enough to be a “contact centre” this course has given me some fantastic insight into how I can help extract some working data around customer service that will give insight into best practices moving forward as we expand.

Justin was fantastic – everything was explained so well and even I could keep up!! He was enthusiastic and it was informative and fun!!

The Introduction to Contact Centre Management Course with Justin Tippett was incredibly insightful. The course was packed with new learnings and industry-based work hacks that are immediately applicable. Justin’s expertise and engaging teaching style made complex concepts easy to understand.

The practical examples and real-world scenarios provided a solid foundation for anyone looking to excel in contact centre management. Additionally, the interactive sessions and hands-on activities ensured that we could apply what we learned in a practical setting. Overall, this course is a must for anyone in the industry looking to enhance their skills and knowledge.

Did the introduction to contact centre manager course with Justin, and it was a fantastic experience!

You could clearly see the passion and joy Justin had for what he was teaching and it was clear to see his experience.

I really enjoyed some of the storytelling and practical examples Justin provided, it really helped tie everything together.

Strongly recommend!

The training provided by Justin was really good, lots of information that will benefit us in many ways in the contact centre!

Just finished the introduction to contact centre management course, I really enjoyed it Justin was excellent as facilitator. Some fantastic content.

This course is great for a variety or people in different positions. Team leaders looking to progress would get a lot of benefit but even Contact Centre managers like me who have done the role for a while.

It provided some great insights to customer experience and how to help your team leaders to have a greater impact on their people & customers. I’m armed with quite a few practical take aways.

This was a great course, all the information was relevent and very interactive. I feel like I have learnt quite a bit from this course that I will utilise with my team.

Justin’s knowledge and engagement style were refreshing, and the content was relevant and easy to follow.

Very well structured training course – good balance of listening and interactive activities.

Justin is a great presenter and is clearly passionate about the topic.

All course expectations were met – would highly recommend to others.

My manager advised he wanted me to do this course to get a feel on what it would take to make the leap from a consultant to a TL. Over the two days Justin was able to give me more than enough understanding of the fundamentals that you need to know to take this leap. Very grateful to have had the opportunity and would HIGHLY recommend to anyone in a similar situation.

Informative information and materials, providing a great foundation understanding; good pace and an engaging presenter in Justin.

The course was very informative and most modules relative to our business area. The facilitator Justin, was very knowledgeable and motivating with the quize’s. I highly recommend this course for any team leaders or managers who run a call centre.

Great place to start if you want to understand metrics so you and your team can make the most out of their day to ensure high productivity .

Great Sessions, very informative and the content provided will be useful to ensure I am able to complete my role efficiently & even more productive!

Some information was more suited to an “inbound” contact centre (ours is outbound) and more customer service centric. Justin is very knowledgeable and delivered the course in an easy way to understand. Some key metric’s explained could most certainly be implemented for our business. Will definitely take some of his advice on board.

The first session was a tad slow but it laid the groundwork for some interesting concepts in the second session.

Justin provided us with two great sessions which gave us a insight on how to better ourselves when it comes to be more productive as well as how to ensure we are keeping ourselves and our teams accountable.

Most call centres have their own unique way of doing things which means progressing your career in one business can look very different to another. This course gives you the fundamentals of management in ALL call centres and a clear understanding of how it all comes together operationally.

The Introduction to Contact Centre Management is an excellent course for those looking to understand contact centres from a helicopter view and benchmark their operations. From the fundamental pillars to critical KPIs and performance metrics that underpin almost every contact centre globally, Justin is personable and professional and speaks with authority on a topic he knows intimately.