CX Customer Experience Training Courses
Customer Experience or CX for short is a relatively new field (although the concept of looking after your customers is as old as the dawn of time) and there is no shortage of customer experience courses and CX training available to arm yourself with the latest skills.
Our focus at CX Skills is to bring you the best Customer Experience training courses available designed and delivered by the leading practitioners to ensure the skills you learn are going to be instantly put to use.
Whether it’s an Introduction to CX, CX Management Fundamentals, CCXP exam preparation, Customer Journey Mapping, Net Promoter Score (NPS) and more – we’ll have all our upcoming customer experience training courses listed here.
What is Customer Experience?
According to the Australian Customer Experience Professionals Association (ACXPA), the definition of CX is:
“Customer Experience is a skilled profession that optimises a customer’s perceptions and interactions with a brand to deliver better business outcomes.”
So it’s not just the contact centre or the retail counter staff, but all the interactions a customer has with a brand from marketing, the website, the delivery driver, the instruction manual, the packaging of a product and so on.
How is Customer Experience measured?
Given the wide scope of the customer experience definition, there are lots of methods companies use to measure the customer experience with some of the common CX measurements including:
Available CX Customer Experience Training Courses
Learn more about the different Customer Experience training courses we offer by clicking on the buttons below or see a list of all the upcoming publicly available courses at the bottom of this page.
Why is Customer Experience so important?
We’ve long known that treating your customers well is good for business. After all, have you ever continued to do business with a company that doesn’t value you, was rude to you and so on?
But CX has often been thought of that is something a bit ‘fluffy’ using words and terms like ‘delight the customer’ etc.
The truth is, good CX is great for the bottom line as these latest CX Statistics demonstrate:
- 84% of organisations working to improve CX report an increase in revenue (Dimension Data)
- Increasing customer retention rates by 5%, increases profits by 25% to 95% (Bain & Company)
- 67% of consumers and 74% of business buyers say they’ll pay more for a great experience (Salesforce)
- Loyal customers are seven times as likely to test an offering, five times as likely to buy again and four times as likely to refer (XM Institue).
Customers spend more, stay longer, help promote your business and a whole host of other benefits – and smart businesses are leading the charge in making sure their customer experience is front and square in their strategy.
Customer experience management Roles like the Chief Customer Officer are starting to become more commonplace as CX is driven from the executive team down and the thirst for individuals who can help bring customer experience disciplines to a business has never been higher.
Customer Experience Certifications
If you are looking for customer experience certifications, there are no local (Australian) certifications, however, there are some options you may want to consider:
- The Customer Experience Professionals Association (CXPA) offers international accreditation as a Certified Customer Experience Professional (CCXP). We are not affiliated with them, however, our CX Management Fundamentals course is aligned with their framework and the course serves as great preparation for anyone thinking of going for the certification.
- COPC is a global consulting firm that offers CX training and accreditation.
- Disney is also renowned for their customer experience course however it does require travel to the USA and it’s not cheap!
Public and Private Training Options
CX Management is moving at a rapid pace and we’ll keep adjusting our course offerings to ensure we bring you the very best options available.
All of our Customer Experience training courses can be delivered privately or publicly and are designed, updated and delivered by industry experts.
Public Courses
Our publicly available courses enable you to enrol as few as one employee making them a cost-effective way of upskilling yourself or a select few in the latest CX management skills.
The public courses can also be a great way to interact and learn from others in either the same or different industries.
Each course has fixed times and dates making it easy to plan around shifts, holidays, induction periods etc.
You’ll find a list of any upcoming public Customer Experience Training Courses at the bottom of this page.
Private Courses
Whilst the public CX training courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of agents within your business.
Our private courses can be delivered in-house or online with dates and times to suit you and are often a powerful way to ensure everyone in your business is ‘on the same page’ to drive CX results.
Customer Experience Course Testimonials
We’re incredibly proud of the customer testimonials we’ve received for our Customer Experience courses.
You can read some of the latest below or you can read all of our customer testimonials here >
Excellent course covering strategy and best practice thinking for CX
Really enjoyed this course! Designed well so that it fits with a busy work schedule.
Great content, delivery and knowledge from Daniel and interesting discussions with the group.
I found this course really valuable and have been able to implement and test some thinking and ideas immediately.
Response from CX Skills
Thanks Shelley for taking the time to leave a review and super happy to hear that you found it a valuable investement and put some of the learnings to immediate use!
Authentic Course with Genuine Learnings
I found this course to be very engaging, Daniel does a wonderful job of keeping it interesting and honestly the time just flew. Whilst I work in the CX Field every day, this course challenges your thinking in the field of Customer Experience (CX) and have given me some fresh perspecitives.
It is not a tick the box type of course, it is very worthwhile with genuine learnings. I would highly recommend to any either starting their journey or well into their CX journey
Response from CX Skills
Thanks Meredith, what a lovely review and glad to hear you found the course engaging combined with some great learnings. And yes, it’s very easy to get lost in time when engaging with Daniel!
Lots of Key Takeaways
I love this training and learned a lot! Thank you Daniel for giving such a meaningful course.
The key takaeway for me was that Customer management and customer service are totally different concepts and that CX management should look from the perspective of the customer lifecycle, etc.
It really has has provided me with a fresh perspective on my current job!
Response from CX Skills
Thanks Jac, really glad it’s given you a fresh perspective on your current job and we wish you well on your CX journey!
A fantastic CX Management Fundamentals course!
The CX Management Fundamentals course has helped me understand important CX practices and how we can bring these to life within our business to deliver continuous Cx improvements.
The course was extremely engaging and created a safe environment to ask questions and bounce ideas. I highly recommend this course for anyone new to CX or wanting to expand on their current skillset!
Response from CX Skills
Thanks Tiffany, glad you enjoyed the course and appreciate the recommendation!
CX Management - CCXP Exam Preparation Workshop - ONLINE
Well, it was an amazing 4 days! I have learnt so much from the program and key concepts have given me a-ha moments. Customers are the lifeline to any business and it is not only the responsibility of the Customer Service teams.
This program is WOW. W for Winning [rich, structured and meaningful content – world class], O for Outstanding [delivery was impeccable and Daniel, is always animated, lively, funny and very clear in delivering the messages] and W for Warmth [the warmth and respect that Daniel brings across in an online setting is tremendous].
Now I know more, I want to do more. Terima kasih!
Response from CX Skills
Thanks Jimmy and loved the WOW acronym!
Comprehensive and interesting class
It shaded me the overall ideas on customer experience though myself are from Customer Contact background, and it’s help me to understand how to deal with other department.
Keep the customer journey in mind and make improvement, and also not to forget employee also are key in this CX journey.
Response from CX Skills
Thanks Justin, so glad you enjoyed the course!
About CX Skills
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
Our Recent Customers Include:
We're grateful to the following companies who have trusted CX Skills with their training. View our full customer list here >
Upcoming Public Customer Experience Training Courses
You can purchase a ticket instantly for one employee or your whole team to the courses listed below.
Payment can be made by credit card, or you can request an invoice on checkout.
November 2024 Customer Journey Mapping
Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2024 Customer Journey Mapping training workshop.
December 2024 Customer Experience (CX) Management Training
The December 2024 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2025 Customer Experience (CX) Management Training
The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
September 2025 Customer Experience (CX) Management Training
The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!