Professional Reception Customer Service Training

Empower your reception and front-desk staff to create outstanding first impressions and deliver seamless customer experiences with our specialised Reception Customer Service Training programs.

Designed specifically for receptionists, front-desk staff, and administrative professionals, our training equips your team with the skills, confidence, and techniques to handle every customer interaction with professionalism, warmth, and efficiency.

With decades of experience and methodologies aligned to the Australian Customer Experience Professionals Association (ACXPA) Quality Standards, our training goes beyond the basics—it transforms how your team engages with customers, ensuring consistently positive interactions that enhance your organisation’s reputation.

Explore our range of purpose-designed courses below to find the perfect fit for your team’s needs, or discover how we can tailor a solution just for your business.

customer service training for reception

Why Training Matters for Reception/Frontdesk Employees

Receptionists and front-desk staff are the face of your organisation—often the first and last point of contact for customers, visitors, and clients.

Their ability to create a welcoming atmosphere, manage inquiries professionally, and handle difficult situations with confidence directly impacts your brand reputation and customer satisfaction.

Yet, many frontline employees start their roles with little to no formal customer service training. Without the right skills, even the most friendly and capable receptionists can struggle to:

• Make great first impressions and build instant rapport with customers.

• Manage high-pressure situations, including handling complaints and difficult customers.

• Communicate professionally across multiple channels (face-to-face, phone, and email).

• Balance multiple tasks efficiently while maintaining composure and service excellence.

But there is a solution!

Our Reception Customer Service Training programs are designed to equip your team with the essential skills they need to represent your organisation professionally and confidently, ensuring every interaction is a positive one.

Customer Service Courses for Reception Staff

The Business Impact of Exceptional Reception Service

Organisations that invest in customer service training for their reception and front-desk teams see measurable improvements in:

This is why our Reception Customer Service Training programs focus on developing the essential soft skills that turn front-desk employees into customer service professionals.

First Impressions & Customer Experience – Receptionists set the tone for every customer interaction. Well-trained staff ensure friendly, professional, and efficient service, leaving customers with a positive perception of your business.
Call & Inquiry Handling Efficiency – Receptionists juggle multiple tasks, from greeting visitors to answering calls and emails. Training enhances their ability to prioritise, respond effectively, and maintain composure under pressure.
Complaint & Difficult Customer Management – Not every interaction is smooth. Our training provides proven de-escalation techniques to handle difficult customers professionally, turning negative situations into positive outcomes.
Employee Confidence & Retention – Reception roles can be demanding, and confidence is key. With the right training, staff feel empowered, reducing stress and improving job satisfaction and retention.
Brand Reputation & Customer Loyalty – Customers remember how they were treated. Exceptional reception service builds trust and ensures customers return, enhancing loyalty and business growth.

This is why our Reception Customer Service Training programs focus on developing the essential soft skills that turn front-desk employees into customer service professionals.

Explore Our Ready-Made Reception Customer Service Courses

We offer three levels of Reception Customer Service Training, designed to enhance communication, professionalism, and service excellence for front-desk and reception teams.

With a structured approach, our training ensures maximum impact with minimal disruption, allowing businesses to select the course that best fits their needs.

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Proven Framework: Built on decades of experience, aligning with industry best practices.

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Flexible Levels: Choose the course that best suits your employee’s needs—from core fundamentals to advanced techniques.

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Hassle-Free Training: No need to design a curriculum—we’ve done the work for you, ensuring a seamless learning experience.

Our three-course structure works for most businesses, but we also understand that every business is unique. If you need a tailored solution,
we can design a custom training program to address your specific challenges, team dynamics, and business objectives.

Browse the options below to find the perfect course for your team, or contact us to discuss private and custom training solutions.

Reception Essentials (3 Hours)

The Essentials course provides a fast, effective way to equip your reception and front-desk employees with the critical customer service skills needed to create outstanding first impressions and handle customer interactions professionally.

With a focus on the core fundamentals, this 3-hour course is perfect for onboarding new hires or refreshing skills for existing reception staff.

Course Details:

  • Name: Essentials: Reception Customer Service Training
  • Duration: 1 x 3 hours
  • Price: $278.00
  • Outcomes:
    • Develop confidence in handling phone, email, and face-to-face interactions.
    • Learn structured approaches for managing difficult customers and complaints.
    • Enhance professionalism and communication skills for front-desk roles.

Why Choose This Course?
This course is ideal for businesses seeking a quick yet effective training session that delivers immediate improvements in customer service for reception and front-desk staff.

Learn More >

Reception Foundations (6 Hours)

The Foundations course takes a deeper dive into customer service techniques for reception and front-desk professionals, helping them handle more complex interactions, improve efficiency, and build stronger customer relationships.

Delivered over two 3-hour sessions, this course is designed for receptionists who need more advanced skills beyond the basics.

Course Details:

  • Name: Foundations: Reception Customer Service Training
  • Duration: 2 x 3-hour sessions
  • Price: $428.00
  • Outcomes:
    • Improve customer engagement strategies across all communication channels.
    • Gain confidence through structured role-plays and real-world scenarios.
    • Strengthen issue resolution skills to handle a wider range of customer interactions.

Why Choose This Course?
This course is designed for reception teams who regularly handle complex customer interactions and want to take their skills to the next level.

Learn More >

Reception PRO (9 Hours)

The PRO course is the ultimate training program for receptionists looking to master customer service excellence, manage high-pressure situations, and create consistently outstanding customer experiences.

This three-session (9-hour) training program is designed for seasoned professionals who need to handle a high volume of customer interactions, difficult clients, and critical service moments with confidence and professionalism.

Course Details:

  • Name: PRO: Advanced Reception Customer Service Training
  • Duration: 3 x 3-hour sessions
  • Price: $548.00
  • Outcomes:
    • Enhance customer engagement with advanced communication and rapport-building techniques.
    • Develop deeper skills in managing challenging customer interactions with confidence.
    • Refine and embed proven techniques for delivering consistent, professional service across all interactions.

Why Choose This Course?
This program is ideal for experienced receptionists and front-desk professionals who want to excel in customer service, build strong client relationships, and handle high-pressure situations with confidence.

Learn More >

Public vs Private Training Options

Whether you need a flexible or tailored training solution, we offer both public and private training options to suit your team’s requirements.

Public courses are perfect for smaller teams or individual employees looking to develop their skills in a structured learning environment. These sessions bring together participants from different businesses, offering diverse insights and shared learning experiences.

Private courses provide a customised training experience exclusive to your team. You’ll have the flexibility to choose the schedule, customise content, and focus on specific challenges relevant to your organisation.

Compare the options below to find the best fit for your business. If you’re unsure, get in touch—we’ll help you choose the right solution!

Feature Public Course Private Course
Who Attends Open to all companies and individuals Your team only
Dates & Times Fixed schedule Fully flexible to suit your needs
Content Standardised curriculum covering core skills Customised to your business needs
Delivery Method Live online Live online or onsite
Cost $278–$548 per person (depending on the course) Cost-effective for larger groups
Best For Businesses needing to train a few reception staff Companies looking for a customised, team-wide training solution

Not sure which option is best for your team? Contact us to discuss your needs, and we’ll help you choose the right solution.

Contact Us >

Why Choose CX Skills?

With hundreds of satisfied customers across Australia, we’ve built a reputation for delivering exceptional training that produces real results.

Here’s why organisations trust us to deliver their technical support customer service training:

• Specialised Expertise: We focus exclusively on customer service, technical support, and contact centre training.

• Flexible Delivery: Public and private courses delivered live online or onsite.

• Proven Methods: Soft skills and behaviours aligned with the Australian Customer Experience Professionals Association (ACXPA) Quality Standards.

• Industry-Leading Trainers: Courses facilitated by Simon Blair, Australia’s top customer service trainer.

Learn more about us or view all our customer testimonials.

Professional Reception Course for Customer Service
The skills and methodologies are endorsed by Australia's leading customer experience association.
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Our reception customer service training courses have an average rating of 5.0 out of 5 stars
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Great course! Great Trainer

I recently completed a 3-part training course with Simon (Reception PRO). It was incredibly helpful and practical, significantly enhancing my communication and writing skills. I highly recommend this course to anyone looking to improve their communication abilities.

Avatar for Kevin Lau
Kevin Lau
Customer Service Officer
Dwell Student Living

Ready to Elevate Your Reception Team’s Customer Service Skills?

Invest in your team with live, interactive training designed for receptionists and front-desk professionals.

Our expert-led courses provide practical skills your employees can apply immediately, helping to improve customer satisfaction, efficiency, and confidence.

Choose the Best Training Option for Your Team

• Public Course Dates: Secure your spot in one of our upcoming public courses. See the available dates below.

• Private Training: Need more flexibility? Contact us for a tailored quote and scheduling options.

How to get in touch: Call us on 03 9008 7287, email us at enquiries@cxskills.com.au, or send us a message >

online customer service training for reception

Upcoming Public Reception Customer Service Training Courses:

New public course dates are published on a regular basis!

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As an ACXPA member, you'll get 25% off all CX Skills courses, plus access to industry benchmarks, expert insights, best-practice resources, and a network of professionals to help you enhance your customer service capabilities.

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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Who should attend these courses?

Our Reception Customer Service Training courses are designed for anyone working in a front-desk, reception, or administrative role.

Whether your staff are new to the role or experienced professionals, our training will help them improve their customer interactions, communication skills, and confidence.

What’s the difference between public and private courses?

• Public courses are scheduled training sessions where employees from different companies join together for structured learning. Ideal for smaller teams or individual employees.
• Private courses are exclusive to your organisation, allowing for flexible scheduling and customisation to focus on your specific challenges and objectives.

Are the courses delivered online or in person?

All public courses are delivered live online via Zoom, providing an engaging and interactive learning experience without the need for travel.

Private courses can be delivered online or onsite at your location (travel fees may apply).

How long are the courses, and what’s included?

• Essentials Course: 1 x 3-hour session covering core customer service skills.
• Foundations Course: 2 x 3-hour sessions focusing on deeper engagement and communication strategies.
• PRO Course: 3 x 3-hour sessions including advanced skills, complaint handling, and professionalism.
All courses include interactive exercises, practical role-playing, and real-world application.

What if I need to train my entire team?

For larger teams, a private training session is the best option. We can schedule sessions to fit your business operations and customise the training content to meet your team’s needs.

Contact us for a customised quote.

Can the content be customised for our business?

Our courses are designed specifically for reception and front-desk professionals, ensuring relevance and impact.

While public courses follow a structured curriculum, private courses allow you to:

• Adjust course length based on your team’s availability.
• Focus on specific customer service challenges in your business.
• Incorporate real-world scenarios, business processes, or role-playing exercises.

If you’d like a fully tailored training solution, get in touch to discuss your requirements.

Is online training more cost-effective than in-person training?

Online training reduces costs associated with travel, venue hire, and catering, making it a cost-effective option while still delivering high-impact learning.

With live online training, you get:

• Expert-led training without travel expenses.
• Flexible scheduling that minimises disruption.
• Smaller, interactive sessions for better engagement.

How do I book a course?

• Public Courses: View upcoming dates and click “Learn More & Get Tickets” to book online.
• Private Courses: Contact us to discuss your training needs and receive a customised proposal.