Professional Reception Customer Service Training
Empower your reception and front-desk staff to create outstanding first impressions and deliver seamless customer experiences with our specialised Reception Customer Service Training programs.
Designed specifically for receptionists, front-desk staff, and administrative professionals, our training equips your team with the skills, confidence, and techniques to handle every customer interaction with professionalism, warmth, and efficiency.
With decades of experience and methodologies aligned to the Australian Customer Experience Professionals Association (ACXPA) Quality Standards, our training goes beyond the basics – it transforms how your team engages with customers, ensuring consistently positive interactions that enhance your organisation’s reputation.
Explore our range of purpose-designed courses below to find the perfect fit for your team’s needs, or discover how we can tailor a solution just for your business.
Learn more about our reception customer service training courses by exploring the page or jump straight to a key section:
Why Training Matters for Reception/Frontdesk Employees
Receptionists and front-desk staff are the face of your organisation – often the first and last point of contact for customers, visitors, and clients.
Their ability to create a welcoming atmosphere, manage inquiries professionally, and handle difficult situations with confidence directly impacts your brand reputation and customer satisfaction.
Yet, many frontline employees start their roles with little to no formal customer service training. Without the right skills, even the most friendly and capable receptionists can struggle to:
• Make great first impressions and build instant rapport with customers.
• Manage high-pressure situations, including handling complaints and difficult customers.
• Communicate professionally across multiple channels (face-to-face, phone, and email).
• Balance multiple tasks efficiently while maintaining composure and service excellence.
But there is a solution!
Our Reception Customer Service Training programs are designed to equip your team with the essential skills they need to represent your organisation professionally and confidently, ensuring every interaction is a positive one.
The Business Impact of Exceptional Reception Service
Organisations that invest in customer service training for their reception and front-desk teams see measurable improvements in:
This is why our Reception Customer Service Training programs focus on developing the essential soft skills that turn front-desk employees into customer service professionals.
Course Suitability
The Reception Customer Service courses are designed for employees in any industry who interact with customers, whether face-to-face, over the phone, or via email.
The customer service techniques taught in our courses apply across all sectors, ensuring employees can handle interactions professionally, confidently, and efficiently.
Our Reception/Frontdesk Customer Service Courses are Ideal for:
New employees who need to develop strong customer service skills from the start.
Existing team members who need a refresh or confidence boost.
Staff who’ve never had formal customer service training.
Typical roles that will benefit from our courses include:
Medical Receptionists: Doctor’s clinics, imaging centres, hospitals, and allied health practices.
Veterinary & Dental Receptionists: Handling both customers and patients.
Healthcare Admin Staff: Physiotherapists, chiropractors, myotherapists, dietitians, etc.
Office & Admin Professionals: Managing front desk enquiries or visitor traffic.
Personal Assistants & Executive Support: Front-line representatives of senior leaders.
Warehouse & Logistics Staff: Handling customer walk-ins and service interactions.
Whether you’re onboarding new hires or upskilling experienced employees, this course gives your team the confidence, structure and communication skills to deliver exceptional customer service in any reception or front desk role.
Explore Our Ready-Made Reception Customer Service Courses
We offer three levels of Reception Customer Service Training, designed to enhance communication, professionalism, and service excellence for front-desk and reception teams.
With a structured approach, our training ensures maximum impact with minimal disruption, allowing businesses to select the course that best fits their needs.
Proven Framework
Developed from decades of experience, aligned with industry best practices and real-world frontdesk/reception customer service challenges.
Flexible Levels
Choose the course that best suits your team – from reception customer service essentials to advanced customer handling techniques in the PRO course.
Hassle-Free Training
No need to design a curriculum – we’ve done the work for you, ensuring a seamless and engaging learning experience.
Our three-course structure below for reception training works for most businesses, but we also understand that every business is unique.
If you need a tailored solution, we can design a custom training program to address your specific challenges, team dynamics, and business objectives.
Browse the options below to find the perfect course for your team, or contact us to discuss private and custom training solutions.
Reception Customer Service Essentials (3 Hours)
The Essentials course provides a fast, effective way to equip your reception and front-desk employees with the critical customer service skills needed to create outstanding first impressions and handle customer interactions professionally.
With a focus on the core fundamentals, this 3-hour course is perfect for onboarding new hires or refreshing skills for existing reception staff.
Course Details:
- Name: Reception Customer Service Essentials
- Duration: 1 x 3 hours
- Price: $278.00 per person ex GST
- Outcomes:
- Develop confidence in handling phone, email, and face-to-face interactions.
- Learn structured approaches for managing difficult customers and complaints.
- Enhance professionalism and communication skills for front-desk roles.
Why Choose This Course?
This course is ideal for businesses seeking a quick yet effective training session that delivers immediate improvements in customer service for reception and front-desk staff.
Reception Customer Service Foundations (6 Hours)
The Foundations course takes a deeper dive into customer service techniques for reception and front-desk professionals, helping them handle more complex interactions, improve efficiency, and build stronger customer relationships.
Delivered over two 3-hour sessions, this course is designed for receptionists who need more advanced skills beyond the basics.
Course Details:
- Name: Reception Customer Service Foundations
- Duration: 2 x 3-hour sessions
- Price: $428.00 per person ex GST
- Outcomes:
- Improve customer engagement strategies across all communication channels.
- Gain confidence through structured role-plays and real-world scenarios.
- Strengthen issue resolution skills to handle a wider range of customer interactions.
Why Choose This Course?
This course is designed for reception teams who regularly handle complex customer interactions and want to take their skills to the next level.
Reception Customer Service PRO (9 Hours)
The PRO course is the ultimate training program for receptionists looking to master customer service excellence, manage high-pressure situations, and create consistently outstanding customer experiences.
This three-session (9-hour) training program is designed for seasoned professionals who need to handle a high volume of customer interactions, difficult clients, and critical service moments with confidence and professionalism.
Course Details:
- Name: Reception Customer ServicePRO
- Duration: 3 x 3-hour sessions
- Price: $548.00 per person ex GST
- Outcomes:
- Enhance customer engagement with advanced communication and rapport-building techniques.
- Develop deeper skills in managing challenging customer interactions with confidence.
- Refine and embed proven techniques for delivering consistent, professional service across all interactions.
Why Choose This Course?
This program is ideal for experienced receptionists and front-desk professionals who want to excel in customer service, build strong client relationships, and handle high-pressure situations with confidence.
Compare Our Reception Customer Service Courses
Not sure which receptionist/front desk employees course is right for your team? Use the table below to compare our Essentials, Foundations, and PRO training options to find the best fit for your business.
| Feature | Essentials | Foundations | PRO |
|---|---|---|---|
| Duration | 3 Hours (Single session) | 6 Hours (2 x 3-hour sessions) | 9 Hours (3 x 3-hour sessions) |
| Best For | New hires, refresher training & fast impact with minimal time | Reception teams needing deeper skills with more practice | Those wanting expert-level reception customer service training |
| Delivery Format | Public Courses: Live Online Private Training: Online or Onsite | Public Courses: Live Online Private Training: Online or Onsite | Public Courses: Live Online Private Training: Online or Onsite |
| Price | $278 per person | $428 per person | $548 per person |
| Learn More > | Learn More > | Learn More > |
Want to Dive Deeper into a Specific Skill Area?
While the Reception Customer Service courses offer a well-rounded foundation, you might also want to explore more intensive training for a single channel or challenge.
These targeted courses focus exclusively on face-to-face service, phone interactions, or managing difficult customers—perfect for deeper development or follow-up training.
Frontline Customer Service Training
Focused exclusively on face-to-face customer service for retail, hospitality, events, and other in-person roles.
Learn More >Phone Customer Service Training
For staff who primarily work on the phone, this course hones call handling, empathy, and clarity techniques.
Learn More >Managing Difficult Customers
Specialised training focused solely on handling challenging customers with confidence and professionalism.
Learn More >Public vs Private Training Options
Whether you need a flexible or tailored training solution, we offer both public and private training options to suit your team’s requirements.
Public courses are perfect for smaller teams or individual employees looking to develop their skills in a structured learning environment. These sessions bring together participants from different businesses, offering diverse insights and shared learning experiences.
Private courses provide a customised training experience exclusive to your team. You’ll have the flexibility to choose the schedule, customise content, and focus on specific challenges relevant to your organisation.
Compare the options below to find the best fit for your business. If you’re unsure, get in touch – we’ll help you choose the right solution!
| Feature | Public Course | Private Course |
|---|---|---|
| Who Attends | Open to all companies and individuals | Your team only |
| Learning Environment | Hear different perspectives and insights from others in various industries. | Training is customised to your organisation’s specific challenges and goals. |
| Dates & Times | Fixed schedule making it easy to plan ahead | Fully flexible to suit your needs |
| Content | Standardised curriculum covering core skills | Customised to your business needs |
| Delivery Method | Live online | Live online or onsite |
| Cost | $278 - $548 per person (depending on the course) | More cost-effective for larger groups |
| Best For | Businesses needing a hassle-free, ready-made training solution with fixed dates | Companies wanting a customised training program tailored to their team’s needs |
| Minimum Numbers | No minimum (book a single employee or the whole team!) | Minimum of 4 participants |
| View Upcoming Public Courses > | Learn More About Private Training > |
Not sure which option is best for your team? Contact us to discuss your needs, and we’ll help you choose the right solution.
Contact Us >Concerned About Online Learning? Here’s Why It Works
Many businesses worry that online training won’t be as engaging or effective as in-person sessions for receptionists/front desk employees.
However, our live online training is designed specifically for interaction, practical learning, and real-world application.
- Highly interactive sessions: Delivered via Zoom or Teams, employees participate in scenario-based role plays, group discussions, and collaborative activities.
- Practical & hands-on learning: Employees practice handling real-world customer interactions with immediate expert feedback and coaching.
- Convenient & flexible scheduling: Short, focused sessions fit around shift patterns, reducing business disruption and improving retention.
- Join from anywhere: No need for travel – employees can learn from their workplace or home while still engaging with peers and trainers.
- Industry-aligned training: Our courses follow best practices from the ACXPA Customer Service Quality Standards, ensuring real-world relevance and practical takeaways.
Our online training delivers the same high-impact learning experience as in-person workshops – ensuring your employees leave with immediate, actionable skills to improve customer interactions.
💡 Prefer face-to-face training? We also offer onsite training (minimum numbers and additional costs may apply) — contact us for more details.
Why Businesses Choose CX Skills
With hundreds of satisfied customers across Australia, we’ve built a reputation for delivering exceptional training that produces real results.
Here’s why organisations of all sizes trust us to deliver their reception customer service training:
• Specialised Expertise: We specialise in reception, front desk, and customer service training, equipping staff with the skills to handle calls, greet visitors, and manage customer interactions professionally and efficiently.
• Flexible Delivery: Public and private courses delivered live online or onsite.
• Proven Methods: Soft skills and behaviours aligned with the Australian Customer Experience Professionals Association (ACXPA) Quality Standards and are designed to deliver immediate results.
• Industry-Leading Trainers: Courses facilitated by Simon Blair, Australia’s top customer service trainer.
Great course! Great Trainer
I recently completed a 3-part training course with Simon (Reception PRO). It was incredibly helpful and practical, significantly enhancing my communication and writing skills. I highly recommend this course to anyone looking to improve their communication abilities.
Ready to Elevate Your Reception Team’s Customer Service Skills?
Invest in your team with live, interactive training designed for receptionists and front-desk professionals.
Our expert-led courses provide practical skills your employees can apply immediately, helping to improve customer satisfaction, efficiency, and confidence.
Choose the Best Training Option for Your Team
• Public Course Dates: Secure your spot in one of our upcoming public courses. See the available dates below.
• Private Training: Need more flexibility? Contact us for a tailored quote and scheduling options.
How to get in touch: Call us on 03 9008 7287, email us at enquiries@cxskills.com.au, or send us an online message >
Upcoming Public Reception Customer Service Training Courses:
🎟️ Select a course below to secure tickets – you can purchase instantly via credit card or request an invoice on checkout.
New public course dates are published on a regular basis!
April 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
June 2025 Reception Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
July 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
July 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
🚀 Save on Training & Improve Customer Interactions with ACXPA
The Australian Customer Experience Professionals Association (ACXPA) helps businesses across all industries deliver better customer experiences, improve service quality, and develop high-performing teams.
As an ACXPA member, you'll get 25% off all CX Skills courses, plus access to industry benchmarks, expert insights, best-practice resources, and a network of professionals to help you enhance your customer service capabilities.
📢 Annual Membership starts from just $35 per employee – saving you money on training while providing ongoing professional development.
🚀 Learn How ACXPA Helps Your Business >Frequently Asked Questions (FAQs)
Who should attend these courses?
Our Reception Customer Service Training courses are designed for anyone working in a front-desk, reception, or administrative role.
Whether your staff are new to the role or experienced professionals, our training will help them improve their customer interactions, communication skills, and confidence.
What’s the difference between public and private courses?
• Public courses are scheduled training sessions where employees from different companies join together for structured learning. Ideal for smaller teams or individual employees.
• Private courses are exclusive to your organisation, allowing for flexible scheduling and customisation to focus on your specific challenges and objectives.
Are the courses delivered online or in person?
All public courses are delivered live online via Zoom, providing an engaging and interactive learning experience without the need for travel.
Private courses can be delivered online or onsite at your location (travel fees may apply).
How long are the courses, and what’s included?
• Essentials Course: 1 x 3-hour session covering core customer service skills.
• Foundations Course: 2 x 3-hour sessions focusing on deeper engagement and communication strategies.
• PRO Course: 3 x 3-hour sessions including advanced skills, complaint handling, and professionalism.
All courses include interactive exercises, practical role-playing, and real-world application.
What if I need to train my entire team?
For larger teams, a private training session is the best option. We can schedule sessions to fit your business operations and customise the training content to meet your team’s needs.
Contact us for a customised quote.
Can the content be customised for our business?
Our courses are designed specifically for reception and front-desk professionals, ensuring relevance and impact.
While public courses follow a structured curriculum, private courses allow you to:
• Adjust course length based on your team’s availability.
• Focus on specific customer service challenges in your business.
• Incorporate real-world scenarios, business processes, or role-playing exercises.
If you’d like a fully tailored training solution, get in touch to discuss your requirements.
Is online training more cost-effective than in-person training?
Online training reduces costs associated with travel, venue hire, and catering, making it a cost-effective option while still delivering high-impact learning.
With live online training, you get:
• Expert-led training without travel expenses.
• Flexible scheduling that minimises disruption.
• Smaller, interactive sessions for better engagement.
How do I book a course?
• Public Courses: View upcoming dates and click “Learn More & Get Tickets” to book online.
• Private Courses: Contact us to discuss your training needs and receive a customised proposal.