CX Skills Public Training Courses

The CX Skills Public Training Courses have been designed to provide businesses with an easy solution to provide high-quality training to employees that delivers immediate results, without the requirement to invest significant money into customised training programs.

As you’ll note below, there are lots of advantages in having your employees attend our public training courses and we’re grateful to the hundreds of small businesses, large corporates and the public sector who have trusted us with their training and as you can read in our customer testimonials, we’d like to think we are doing a great job!

A large part of our ongoing success is that we only specialise in courses for customer service & sales, contact centres, customer experience, workforce optimisation and workplace wellbeing.

All our trainers are industry experts, and that directly translates to better course outcomes for your business with training that works for the real world, not just to tick a box.

The majority of our public training courses are offered online as they provide a number of benefits and our customer review scores are still just as high, however, it’s always great to get back to training in person when we can, so we still offer public and private courses in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart and other regional cities throughout Australia.

We’re proudly the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and you can view our upcoming public training courses at the bottom of this page.

CX Skills Public Training Courses Australia

Public Training Courses that offer Exceptional Value

With decades of experience managing contact centres, customer service teams, CX teams, etc., our trainers know exactly what is needed to deliver training that drives results, not tick boxes.

While most businesses have unique components, when it comes to customer service, CX, sales, etc., there are fundamental skills that have stood the test of time and can typically be applied to any business sector/industry.

All of our Public Training Courses have been designed to provide an easy way to expose your employees to the best training available in the industry, all delivered by industry experts, not hired trainers reading off pre-prepared or purchased templates, without having to invest in tens of thousands of dollars in customised training programs that are often not needed.

Whether you want to send one employee or multiple employees, the public training courses provide a range of benefits that we’ve outlined below.

Benefits of our Public Training Courses

1. Cost-effective

There’s no need to invest thousands of dollars in a custom-designed course with a minimum number of employees.

With all our public training courses, you only need to purchase a minimum of one ticket – perfect to upskill one employee without a large outlay or commitment to a longer-term program.

Of course, we also offer discounts if you would like to send multiple attendees – refer to each course page for more information.

2. Easy to Plan Ahead

All our public training courses are scheduled in advance so you can easily find a course date, time and duration that best suits your requirements.

This enables you to spread out your training to avoid annual leave periods, busy periods, etc. or to align with budgets etc.

3. Reduced Operational Impact

We get it – taking your employees away for training courses has the potential to negatively impact your operations, especially when you need to train larger numbers.

With our public courses regularly scheduled, you can spread the training out over a period of time that will reduce the impact on your operations, whilst still ensuring all your employees receive the same high-quality training.

4. Easily Repeatable

Its not uncommon in customer-facing roles to have high turnover, so constantly having to train new employees can be draining and expensive.

As our public courses follow the same course outline each time, they enable you to send your new employees to ensure ‘everyone is on the same page’ and have the same training opportunities.

So you focus on the products and services for your business and leave the soft skills training to us!

5. Great Supplement to Private Training

As many of our customers want to get a quick uptake in performance, they schedule private training sessions with us where we can train all their employees in a relatively short space of time.

Of course, sometimes people are away, or new employees come on board after the private training has been completed.

To ensure all of their employees have received the same great training, rather than have to engage us again to deliver more private training that typically has minimum numbers, you can just send one or a few employees along to the public courses!

6. Shared Learnings

With our public course tickets available to anyone, we often get a wide variety of attendees from different industry sectors and locations bringing some great insights into the courses.

Attendees often tell us it’s a huge plus – they love hearing about other people’s experiences, challenges etc. and they can often help spark a different idea, concept or thought and provide some comfort knowing there are others are in similar situations.

7. Professional Networking

Our public training courses provide an opportunity to meet others in similar roles, so it’s a great way to connect with others over the course period and build connections with others who work in the same industry.

CX Skills training course for the public — One of our first public training courses in Melbourne 2019 for Contact Centre Managers.

public training course with CX Skills — A public Customer Journey Mapping course using a copious amount of sticky notes!

Still prefer a private training course?

In addition to public training courses, we also offer private training courses that provide more flexibility with course dates, duration and content.

Learn more about our private training courses >

Onsite or Online Training Options

All of our public training courses are available online or onsite.

Online Public Training Courses

All our public training courses have now been adapted for online delivery, typically via Zoom. You can see what’s coming up at the bottom of this page.

Onsite Public Training Courses

When we are able to do so, we run our public training courses at popular training facilities, conference hotels etc. around Australia.

Customer Reviews and Testimonials

There is no greater advertisement for the quality of our courses than the feedback received directly from our customers.

You can read some of the latest reviews below or view all our customer testimonials >

4.9

Our public training courses have an average rating of 4.9 out of 5

Excellent93%

Very good7%

Average0%

Poor0%

Terrible0%

100% Recommended!

7 October 2024

Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.

It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.

Todd Korppler

Support Officer

Focus Networks

Response from CX Skills

Thanks Todd, so thriled to hear that you are putting the skills to use and it’s making a difference – that’s exactly what we loved hearing!

Positive training course

16 September 2024

Review of Customer Service Foundations Training Course

I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.

The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.

I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.

Thank you for sharing your experiences and guidance.

Erin Hamilton

Senior Participant Support Officer

Lifetime Support Authority

Response from CX Skills

Thanks Erin, we love hearing that kind of feedback! So glad you’ve been able to use some of the strategies you’ve learned into practice and work and home 🙂

Strongly Recommended!

28 August 2024

Review of August 2024 Introduction to Contact Centre Management

Did the introduction to contact centre manager course with Justin, and it was a fantastic experience!

You could clearly see the passion and joy Justin had for what he was teaching and it was clear to see his experience.

I really enjoyed some of the storytelling and practical examples Justin provided, it really helped tie everything together.

Strongly recommend!

Jim Munday

Team Leader

AGL

Response from CX Skills

Thanks Jim, glad you enjoyed the course and some of the stories along the way – they certainly do help bring it all to life!

Fantastic content and practical takeaways

22 August 2024

Review of August 2024 Introduction to Contact Centre Management

Just finished the introduction to contact centre management course, I really enjoyed it Justin was excellent as facilitator. Some fantastic content.

This course is great for a variety or people in different positions. Team leaders looking to progress would get a lot of benefit but even Contact Centre managers like me who have done the role for a while.

It provided some great insights to customer experience and how to help your team leaders to have a greater impact on their people & customers. I’m armed with quite a few practical take aways.

Daniel Lanigan

Team Manager

Connectnow - AGL

Response from CX Skills

Thanks Daniel, appreciate the kind words and really glad to hear you enjoyed the course and got some practical takeaways!

Excellent course covering strategy and best practice thinking for CX

8 August 2024

Review of July 2024 CX Management Fundamentals course

Really enjoyed this course! Designed well so that it fits with a busy work schedule.

Great content, delivery and knowledge from Daniel and interesting discussions with the group.

I found this course really valuable and have been able to implement and test some thinking and ideas immediately.

Shelley Norton

Head of Brand and CX

PwC

Response from CX Skills

Thanks Shelley for taking the time to leave a review and super happy to hear that you found it a valuable investement and put some of the learnings to immediate use!

SOME OF THE BUSINESSES WHO HAVE ATTENDED OUR TRAINING COURSES

Chemist Warehouse review for CX Skills training

View all of our customers >

Upcoming Public Training Courses

You can purchase tickets instantly to the public training courses coming up below or click here to see ALL upcoming courses >

Nov

November 2024 WFM Essentials

19 November 2024

Online via Zoom

Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.