CX Skills Public Training Courses
The CX Skills Public Training Courses have been designed to provide businesses with an easy solution to provide high-quality training to employees that delivers immediate results, without the requirement to invest significant money into customised training programs.
As you’ll note below, there are lots of advantages in having your employees attend our public training courses and we’re grateful to the hundreds of small businesses, large corporates and the public sector who have trusted us with their training and as you can read in our customer testimonials, we’d like to think we are doing a great job!
A large part of our ongoing success is that we only specialise in courses for customer service & sales, contact centres, customer experience, workforce optimisation and workplace wellbeing.
All our trainers are industry experts, and that directly translates to better course outcomes for your business with training that works for the real world, not just to tick a box.
The majority of our public training courses are offered online as they provide a number of benefits and our customer review scores are still just as high, however, it’s always great to get back to training in person when we can, so we still offer public and private courses in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart and other regional cities throughout Australia.
We’re proudly the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and you can view our upcoming public training courses at the bottom of this page.
Public Training Courses that offer Exceptional Value
With decades of experience managing contact centres, customer service teams, CX teams, etc., our trainers know exactly what is needed to deliver training that drives results, not tick boxes.
While most businesses have unique components, when it comes to customer service, CX, sales, etc., there are fundamental skills that have stood the test of time and can typically be applied to any business sector/industry.
All of our Public Training Courses have been designed to provide an easy way to expose your employees to the best training available in the industry, all delivered by industry experts, not hired trainers reading off pre-prepared or purchased templates, without having to invest in tens of thousands of dollars in customised training programs that are often not needed.
Whether you want to send one employee or multiple employees, the public training courses provide a range of benefits that we’ve outlined below.
Benefits of our Public Training Courses
Onsite or Online Training Options
All of our public training courses are available online or onsite.
Customer Reviews and Testimonials
There is no greater advertisement for the quality of our courses than the feedback received directly from our customers.
You can read some of the latest reviews below or view all our customer testimonials >
Upcoming Public Training Courses
You can purchase tickets instantly to the public training courses coming up below or click here to see ALL upcoming courses >
March 2025 Customer Service Phone Essentials
The March 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
March 2025 Introduction to Contact Centre Management
Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
April 2025 Reception Customer Service PRO
Perfect for receptionists/front-desk employees etc, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
April 2025 Managing Difficult Customers
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course – suitable for all customer-facing employees.
April 2025 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2025 Customer Experience (CX) Management Training
The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2025 Reception Foundations
The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Customer Service Phone Essentials
The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
May 2025 Inbound Phone Sales Essentials
The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2025 Reception Customer Service Essentials
The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email – suitable for all front desk/reception roles.
May 2025 Frontline Customer Service Essentials
The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
May 2025 Quality Frameworks for Contact Centres
Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.
May 2025 Tech Support Customer Service PRO
Empower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
May 2025 Customer Service Foundations
The May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
May 2025 Real-Time WFM for Contact Centre Analysts
The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2025 Technical Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
🚀 Save on Training & Improve Customer Interactions with ACXPA
The Australian Customer Experience Professionals Association (ACXPA) helps businesses across all industries deliver better customer experiences, improve service quality, and develop high-performing teams.
As an ACXPA member, you'll get 25% off all CX Skills courses, plus access to industry benchmarks, expert insights, best-practice resources, and a network of professionals to help you enhance your customer service capabilities.
📢 Annual Membership starts from just $35 per employee – saving you money on training while providing ongoing professional development.
🚀 Learn How ACXPA Helps Your Business >