CX Skills Public Training Courses

The CX Skills Public Training Courses have been designed to provide businesses with an easy solution to provide high-quality training to employees that delivers immediate results, without the requirement to invest significant money into customised training programs.

As you’ll note below, there are lots of advantages in having your employees attend our public training courses and we’re grateful to the hundreds of small businesses, large corporates and the public sector who have trusted us with their training and as you can read in our customer testimonials, we’d like to think we are doing a great job!

A large part of our ongoing success is that we only specialise in courses for customer service & sales, contact centres, customer experience, workforce optimisation and workplace wellbeing.

All our trainers are industry experts, and that directly translates to better course outcomes for your business with training that works for the real world, not just to tick a box.

The majority of our public training courses are offered online as they provide a number of benefits and our customer review scores are still just as high, however, it’s always great to get back to training in person when we can, so we still offer public and private courses in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart and other regional cities throughout Australia.

We’re proudly the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and you can view our upcoming public training courses at the bottom of this page.

CX Skills Public Training Courses Australia

Public Training Courses that offer Exceptional Value

With decades of experience managing contact centres, customer service teams, CX teams, etc., our trainers know exactly what is needed to deliver training that drives results, not tick boxes.

While most businesses have unique components, when it comes to customer service, CX, sales, etc., there are fundamental skills that have stood the test of time and can typically be applied to any business sector/industry.

All of our Public Training Courses have been designed to provide an easy way to expose your employees to the best training available in the industry, all delivered by industry experts, not hired trainers reading off pre-prepared or purchased templates, without having to invest in tens of thousands of dollars in customised training programs that are often not needed.

Whether you want to send one employee or multiple employees, the public training courses provide a range of benefits that we’ve outlined below.

Benefits of our Public Training Courses

1. Cost-effective

There’s no need to invest thousands of dollars in a custom-designed course with a minimum number of employees.

With all our public training courses, you only need to purchase a minimum of one ticket – perfect to upskill one employee without a large outlay or commitment to a longer-term program.

Of course, we also offer discounts if you would like to send multiple attendees – refer to each course page for more information.

2. Easy to Plan Ahead

All our public training courses are scheduled in advance so you can easily find a course date, time and duration that best suits your requirements.

This enables you to spread out your training to avoid annual leave periods, busy periods, etc. or to align with budgets etc.

3. Reduced Operational Impact

We get it – taking your employees away for training courses has the potential to negatively impact your operations, especially when you need to train larger numbers.

With our public courses regularly scheduled, you can spread the training out over a period of time that will reduce the impact on your operations, whilst still ensuring all your employees receive the same high-quality training.

4. Easily Repeatable

Its not uncommon in customer-facing roles to have high turnover, so constantly having to train new employees can be draining and expensive.

As our public courses follow the same course outline each time, they enable you to send your new employees to ensure ‘everyone is on the same page’ and have the same training opportunities.

So you focus on the products and services for your business and leave the soft skills training to us!

5. Great Supplement to Private Training

As many of our customers want to get a quick uptake in performance, they schedule private training sessions with us where we can train all their employees in a relatively short space of time.

Of course, sometimes people are away, or new employees come on board after the private training has been completed.

To ensure all of their employees have received the same great training, rather than have to engage us again to deliver more private training that typically has minimum numbers, you can just send one or a few employees along to the public courses!

6. Shared Learnings

With our public course tickets available to anyone, we often get a wide variety of attendees from different industry sectors and locations bringing some great insights into the courses.

Attendees often tell us it’s a huge plus – they love hearing about other people’s experiences, challenges etc. and they can often help spark a different idea, concept or thought and provide some comfort knowing there are others are in similar situations.

7. Professional Networking

Our public training courses provide an opportunity to meet others in similar roles, so it’s a great way to connect with others over the course period and build connections with others who work in the same industry.

CX Skills training course for the public — One of our first public training courses in Melbourne 2019 for Contact Centre Managers.

public training course with CX Skills — A public Customer Journey Mapping course using a copious amount of sticky notes!

Still prefer a private training course?

In addition to public training courses, we also offer private training courses that provide more flexibility with course dates, duration and content.

Learn more about our private training courses >

Onsite or Online Training Options

All of our public training courses are available online or onsite.

Online Public Training Courses

All our public training courses have now been adapted for online delivery, typically via Zoom. You can see what’s coming up at the bottom of this page.

Onsite Public Training Courses

When we are able to do so, we run our public training courses at popular training facilities, conference hotels etc. around Australia.

Customer Reviews and Testimonials

There is no greater advertisement for the quality of our courses than the feedback received directly from our customers.

You can read some of the latest reviews below or view all our customer testimonials >

4.9

Our public training courses have an average rating of 4.9 out of 5

Excellent92%

Very good8%

Average0%

Poor0%

Terrible0%

Priceless and engaging

20 May 2025

Review of Managing Difficult Customers (Private class)

This was one of the most enjoyable courses that I have ever done. No boring bits! Daniel was amazing and kept us totally engaged in this interactive course. Our comments and opinions were warmly welcomed. The course content was priceless for our roles in customer service.

Of course, we were given tools to make sure our customers were given top tier customer service. What I didn’t expect was how these tools would also benefit us so much. I feel more confident and calmer moving forward. While all of this is a work in progress, I am excited to try these new techniques, have fun with them and no doubt enjoy great results. Thank you so much!

Venessa Keating

Customer Solutions officer

Princess Cruises

Response from CX Skills

Wow, what a lovely review Venessa! Thanks for taking the time – I can assure you it was very much appreciated by Daniel and all of us here as that’s exactly why we love doing what we do.

A very thought-provoking and useful session.

1 May 2025

Review of Workplace Resilience Essentials (Private course)

Thank you to Nant for such an insightful and well-paced course. I learnt a lot about my own triggers, responses/reactions to them in both the workplace and life more broadly, and how I can best arm myself to be more resilient in the future, especially having recently come into a workplace that is entirely new to me and moved interstate.

My favourite part of our discussion was the association Nant made between action and confidence. I had never really thought about how confidence can also be something that is practical rather than emotional, and that it is up to us to continually hone this as a skill rather than an attribute that may or may not come naturally to us. Thank you. 🙂

Audrey McGuire

Graduate

Department of Education

Response from CX Skills

Thanks Audrey for the lovely review – so glad to hear you got some practical takeaways from the course that you could put into action immediately – and with a new workplace and an interstate move some tips on resilience I’m sure would come in handy! All the best with the new role and settling into a new city 🙂

Great course - Informative and Enjoyable!

1 May 2025

Review of April 2025 Customer Service Reception PRO

Thank you Simon for a great course. I not only learnt information about the psychological ways and behaviors of customers via phone/in person but also some dating tips too! We got to do role play of scenarios to understand and practice what it’s like to handle customers in various ways which was a great way for us to interact and be a part of the course. Very informative and especially enjoyed understanding the science behind our brain and how we process our emotions and logical side. e.g. amygdala part of the brain.

Birdee Sideris

Receptionist

CMI Safe Co

Response from CX Skills

Thanks Birdee for the lovely reviwew – not sure we’d trust Simon’s dating tips 😂 but glad you find it all interesting and agreed, the brain science and how it relates to customer service is fascinating!

Valuable & Engaging - Highly Recommended!

1 May 2025

Review of March 2025 Introduction to Contact Centre Management

After being in a secondment, in a Coordiantor role for the last 8 months, I found this course extremely valuable. Justin was engaging, funny and shared real-life scenarios and situations to help cement the information he was sharing and showcasing how these processes can be applied. I thoroughly enjoyed the course and would recommend to anyone who is new to the industry or looking for upskilling.

Alexandra Thompson

Coordinator Customer Experience Operations

Georges River Council

Response from CX Skills

Thanks Alexandra for the review and glad you enjoyed course and that you also had a few laughs along the way!

Fantastic, Informative and Fun!

27 March 2025

Review of March 2025 Introduction to Contact Centre Management

Even though the business I am a part of really isn’t large enough to be a “contact centre” this course has given me some fantastic insight into how I can help extract some working data around customer service that will give insight into best practices moving forward as we expand.

Justin was fantastic – everything was explained so well and even I could keep up!! He was enthusiastic and it was informative and fun!!

Christie F

Senior Customer Service Operator

Truckit.net

Response from CX Skills

Thanks Christie, thrilled to hear you enjoyed the course and glad you could keep up as Justin gets very passionate about all things contact centres!

SOME OF THE BUSINESSES WHO HAVE ATTENDED OUR TRAINING COURSES

Chemist Warehouse review for CX Skills training

View all of our customers >

Upcoming Public Training Courses

You can purchase tickets instantly to the public training courses coming up below or click here to see ALL upcoming courses >

Jun

June 2025 Customer Service Foundations

17 June 2025

Online via Zoom

The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.

Public Training Courses

CX Skills Public Training Courses

Public Training Courses that offer Exceptional Value

Benefits of our Public Training Courses

1. Cost-effective

2. Easy to Plan Ahead

3. Reduced Operational Impact

4. Easily Repeatable

5. Great Supplement to Private Training

6. Shared Learnings

7. Professional Networking

Onsite or Online Training Options

Online Public Training Courses

Onsite Public Training Courses

Customer Reviews and Testimonials

Priceless and engaging

A very thought-provoking and useful session.

Great course - Informative and Enjoyable!

Valuable & Engaging - Highly Recommended!

Fantastic, Informative and Fun!

Upcoming Public Training Courses

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