Customised & Private Training Courses

Live, instructor-led training tailored to your team — delivered online or onsite. Run any of our public course outlines privately, tweak the content to suit, or let us design something unique.

  • Flexible formatsChoose dates, times and delivery that fit your operations
  • Tailored contentAlign modules, examples and scenarios to your goals
  • Great valueCost-effective for teams, with minimal disruption

Private courses available across Australia and online Minimum numbers and travel costs may apply

CX Skills trainer delivering a private, in-person course with a team
Real private training in action

Why Choose Private Training?

Purpose-built sessions for your team with flexibility, relevance, and outcomes you won’t get from open enrolments.

  • 🗓️

    Scheduling Flexibility

    Choose dates and session lengths that fit operations — full day or shorter blocks to minimise disruption.

  • 🎯

    Tailored Content

    Use your scenarios, channels and products so skills land and stick. Align training to KPIs and goals.

  • 🔒

    Privacy & Safety

    A closed room to address real challenges, workshop live examples, and build confidence to act.

Flexible formats:
  • 1×8h
  • 2×4h
  • 1×3h
  • 2×3h
  • 3×3h

Available nationally and online. Minimum numbers and travel costs may apply.

Delivery Options to Suit Your Team

Choose how and where your private training runs — online, onsite or a blended mix.

  • 💻

    Online

    Live and interactive on Zoom or Microsoft Teams.

    • Breakout rooms and role-plays keep it hands-on
    • Flexible scheduling with shorter sessions
    • Connect teams anywhere in Australia without travel
  • 🏢

    Onsite

    We come to your workplace for high-impact, face-to-face learning.

    • Immersive team environment with stronger group energy
    • Seamlessly tailored to your workplace setting
    • Build consistency across your whole team in one room
  • 🔀

    Blended

    Mix online and onsite for maximum flexibility.

    • Kick off with in-person intensity, then reinforce online
    • Ideal for multi-site or hybrid workforces
    • Reduce downtime and travel while keeping impact high

All formats are live and instructor-led. Minimum numbers and travel costs may apply for onsite.

Simon Blair training for CX Skills
Shane Goldberg training for CX Skills
Daniel Ord running a private training course on contact centre management

Public vs Private Training

Not sure if public or private training is right for you? Compare the differences below. All our public course can be delivered privately as-is, tailored, or fully customised.

Feature comparison of public courses and private training
Feature Public Course Private Training
Who it’s for Individuals & small teams Teams & organisations
Schedule Fixed dates & times You choose dates & session lengths
Delivery Online (live) Online or onsite (nationally)
Content Standardised outline As-is, tailored, or fully custom
Relevance Mixed industries Your scenarios, products & KPIs
Privacy Open class Closed group for frank discussion
Cost Per person Great value for teams
Follow-up options By request Optional coaching & refreshers

Onsite delivery subject to minimum numbers and travel costs.

Why Businesses Choose CX Skills for Customised & Private Training

From small teams to national organisations, our private training programs are trusted by hundreds of businesses across Australia. We specialise in designing and delivering training that matches your people, your customers and your goals.

  • Flexible delivery: Online, onsite or blended — at times and formats that minimise disruption.
  • Tailored content: We use your channels, products and scenarios to ensure the training lands and sticks.
  • Proven experience: Delivered by Australia’s most experienced CX trainers with decades in customer service, contact centres and CX.
  • Scalable & cost-effective: Train whole teams for less per person, with optional follow-up coaching to embed skills.
ACXPA Certified Badge
4.9
Our Customised & Private Training courses are rated 4.9/5.0 from 102+ verified reviews!
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What Our Private Training Customers Are Saying

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Find the right online training for your team

Every CX Skills course is available to be delivered privately. Use the buttons below to browse by category.

Can’t find the exact fit? Contact us and we’ll tailor a program for your business.

Phone Customer Service Courses

Build world-class phone skills with practical training for customer service agents and call centre teams.

Face-to-Face Customer Service Courses

Learn to create exceptional in-person customer experiences across retail, hospitality, and front-of-house roles.

Reception / Frontdesk Courses

Specialist courses to enhance first impressions, professionalism, and service confidence at the front desk.

Support / Helpdesk Courses

Train your tech support or helpdesk staff to resolve customer issues effectively and empathetically.

Call Centre / Contact Centre Courses

Comprehensive training for agents, team leaders, and managers across all types of contact centres.

Customer Centric Transformation

Shift culture and mindset with training focused on improving service experience across your organisation.

Customer Experience (CX) Courses

Learn CX foundations, CCXP exam prep, and journey mapping with expert-led CX Skills programs.

Sales Training Courses

Boost revenue and customer engagement with proven sales frameworks and skills-based training.

Workplace Resilience / Mental Health

Support employee wellbeing and resilience with practical mental health training for workplaces.

Workforce Optimisation (WFM)

Learn forecasting, scheduling, and real-time contact centre management with industry-led WFM training.

Debt Recovery / Collections Courses

Train your team in compliant, ethical, and effective collections and customer account management.

Managing Difficult Customers

Help your team confidently defuse anger, handle objections, and protect wellbeing in tough interactions.

Frequently Asked Questions (Private & Customised Training)

Let’s Tailor the Perfect Private Training for Your Team

Prefer to talk it through? Call us on +61 3 9008 7287 (Mon–Fri, 8:30–17:30 Melbourne time), or leave your details and we’ll contact you.

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