Customised & Private Training Courses
Live, instructor-led training tailored to your team — delivered online or onsite. Run any of our public course outlines privately, tweak the content to suit, or let us design something unique.
- Flexible formats — Choose dates, times and delivery that fit your operations
- Tailored content — Align modules, examples and scenarios to your goals
- Great value — Cost-effective for teams, with minimal disruption
Why Choose Private Training?
Purpose-built sessions for your team with flexibility, relevance, and outcomes you won’t get from open enrolments.
- 🗓️
Scheduling Flexibility
Choose dates and session lengths that fit operations — full day or shorter blocks to minimise disruption.
- 🎯
Tailored Content
Use your scenarios, channels and products so skills land and stick. Align training to KPIs and goals.
- 🔒
Privacy & Safety
A closed room to address real challenges, workshop live examples, and build confidence to act.
Delivery Options to Suit Your Team
Choose how and where your private training runs — online, onsite or a blended mix.
- 💻
Online
Live and interactive on Zoom or Microsoft Teams.
- Breakout rooms and role-plays keep it hands-on
- Flexible scheduling with shorter sessions
- Connect teams anywhere in Australia without travel
- 🏢
Onsite
We come to your workplace for high-impact, face-to-face learning.
- Immersive team environment with stronger group energy
- Seamlessly tailored to your workplace setting
- Build consistency across your whole team in one room
- 🔀
Blended
Mix online and onsite for maximum flexibility.
- Kick off with in-person intensity, then reinforce online
- Ideal for multi-site or hybrid workforces
- Reduce downtime and travel while keeping impact high
Public vs Private Training
Not sure if public or private training is right for you? Compare the differences below. All our public course can be delivered privately as-is, tailored, or fully customised.
Feature | Public Course | Private Training |
---|---|---|
Who it’s for | Individuals & small teams | Teams & organisations |
Schedule | Fixed dates & times | You choose dates & session lengths |
Delivery | Online (live) | Online or onsite (nationally) |
Content | Standardised outline | As-is, tailored, or fully custom |
Relevance | Mixed industries | Your scenarios, products & KPIs |
Privacy | Open class | Closed group for frank discussion |
Cost | Per person | Great value for teams |
Follow-up options | By request | Optional coaching & refreshers |
Onsite delivery subject to minimum numbers and travel costs.
Why Businesses Choose CX Skills for Customised & Private Training
From small teams to national organisations, our private training programs are trusted by hundreds of businesses across Australia. We specialise in designing and delivering training that matches your people, your customers and your goals.
- Flexible delivery: Online, onsite or blended — at times and formats that minimise disruption.
- Tailored content: We use your channels, products and scenarios to ensure the training lands and sticks.
- Proven experience: Delivered by Australia’s most experienced CX trainers with decades in customer service, contact centres and CX.
- Scalable & cost-effective: Train whole teams for less per person, with optional follow-up coaching to embed skills.
Find the right online training for your team
Every CX Skills course is available to be delivered privately. Use the buttons below to browse by category.
Can’t find the exact fit? Contact us and we’ll tailor a program for your business.
Phone Customer Service Courses
Build world-class phone skills with practical training for customer service agents and call centre teams.
Face-to-Face Customer Service Courses
Learn to create exceptional in-person customer experiences across retail, hospitality, and front-of-house roles.
Reception / Frontdesk Courses
Specialist courses to enhance first impressions, professionalism, and service confidence at the front desk.
Support / Helpdesk Courses
Train your tech support or helpdesk staff to resolve customer issues effectively and empathetically.
Call Centre / Contact Centre Courses
Comprehensive training for agents, team leaders, and managers across all types of contact centres.
Customer Centric Transformation
Shift culture and mindset with training focused on improving service experience across your organisation.
Customer Experience (CX) Courses
Learn CX foundations, CCXP exam prep, and journey mapping with expert-led CX Skills programs.
Sales Training Courses
Boost revenue and customer engagement with proven sales frameworks and skills-based training.
Workplace Resilience / Mental Health
Support employee wellbeing and resilience with practical mental health training for workplaces.
Workforce Optimisation (WFM)
Learn forecasting, scheduling, and real-time contact centre management with industry-led WFM training.
Debt Recovery / Collections Courses
Train your team in compliant, ethical, and effective collections and customer account management.
Managing Difficult Customers
Help your team confidently defuse anger, handle objections, and protect wellbeing in tough interactions.
Frequently Asked Questions (Private & Customised Training)
Yes. Any of our public course outlines can be delivered privately for your team. We can run them as-is, tweak modules to suit your context, or design a completely custom program if you need something unique.
We deliver online (live and highly interactive) and onsite at your workplace across Australia. Many clients choose a blended approach — for example, a kick-off onsite with follow-ups online.
Note: Onsite delivery may require minimum numbers and travel costs.
You choose the dates and times. We can run full-day or modular blocks to suit shifts and coverage:
- Modular (most popular): 1×3h, 2×3h, or 3×3h
- Alternative formats: 1×8h, 2×4h, or 4×2h
Sessions can be consecutive days or spaced (e.g. every Friday for 3 weeks). We can also stagger start times for different shifts or time zones.
We can align examples, role-plays, channels and scenarios to your customers, products and KPIs. We can also adjust emphasis (what gets more/less time), session length, and add follow-up coaching to embed learning.
Group size depends on the course and outcomes you want. We’ll recommend an ideal range for interaction and coaching. Larger teams can be split across multiple sessions or streamed schedules.
Pricing depends on team size, delivery format (online or onsite), and the level of customisation. Private programs are typically more cost-effective per person than multiple public enrolments. Contact us for a tailored quote.
Onsite: A quiet room with seating, screen/TV or projector, and basic AV. We’ll confirm layout and any materials in advance.
Online: A stable connection, webcam and headset per participant. We recommend each participant dials in individually for the best experience, but a boardroom or training room setup can also work if that’s your preference. We use Zoom or Microsoft Teams and provide joining links and guidance.
Our programs are delivered by experienced CX trainers with deep backgrounds in customer service, contact centres and leadership. We’ll match the right facilitator to your context.
Yes. Participants receive materials for the sessions, and we can add coaching or refresher modules to reinforce skills back on the job.
Contact us with your team size, preferred delivery (online/onsite), and any priorities. We’ll recommend the best option, confirm dates, and provide a proposal.
Let’s Tailor the Perfect Private Training for Your Team
Prefer to talk it through? Call us on +61 3 9008 7287 (Mon–Fri, 8:30–17:30 Melbourne time), or leave your details and we’ll contact you.