Customised & Private Training Courses
CX Skills offers both public courses (available to anyone who purchases a ticket) and private training courses that are delivered just for your employees only.
Whilst there are a lot of benefits from sending employees to our public courses (either online or in-person), there are also numerous benefits of a private training course that we have outlined below.
Private courses can be delivered onsite at your own premises or online using our existing courses and modules, or we can design something specifically for your business.
We’re happy to travel! We offer private training courses all over Australia including Melbourne, Sydney, Adelaide, Perth, Brisbane, Darwin and Hobart as well as internationally including New Zealand, the Philippines, Fiji, Thailand, Singapore, Papua New Guinea and more!
Benefits of Private Training Courses
Private Training – Onsite or Online Options
All of our customised and/or private training courses can be delivered online or onsite*.
*Any onsite training is subject to COVID restrictions (that hopefully remain removed!) and additional travel costs may apply depending on the location of your premises relative to the location of our trainers etc.
Customer Testimonials
You’ll find a selection of the most recent customer reviews for our private training courses below or you can read all the customer reviews and testimonials here >
Knowledgeable and Engaging
I recently completed the Customer Journey Mapping course, and it was an incredibly insightful and valuable experience. The course content was well-structured and covered all the essential aspects of customer journey mapping, from understanding customer personas to creating detailed journey maps.
The instructors were knowledgeable and engaging, providing real-world examples that made the concepts easier to grasp. Overall, I highly recommend this course to anyone looking to enhance their skills in customer journey mapping.
It has equipped me with the knowledge and confidence to improve customer experiences and drive better business outcomes.
Response from CX Skills
Thanks Kate for a lovely review of the course and we’re thrilled to hear it’s provided you with the skills and confidence you need to make a difference in your Council!
Great session!
Simon was an engaging trainer, making sure we were all following up with his pace.
He was able to set examples and delivered a presentation with all the details we needed.
Thank you Simon for your passion and great work!
Response from CX Skills
Thanks Michelle, glad to hear the passion came through and that you enjoyed the training 🙂
Valuable Insights and Engaging!
The presentation by Simon was excellent. Simon is a very enthusiastic presenter who presented the information content very well. I learned some valuable insights into customer service and techniques with engaging people. Well done 🙂
Response from CX Skills
Thanks Stuart, really glad to hear the training hit the right spot!
Excellent tips, tricks and skills!
Simon has a depth of knowledge and experience. He breaks things down using simple and easy communication, and is a fantastic trainer. I would highly recommend if you require sharpening some of the skills in your toolset.
Response from CX Skills
Thanks Joel, glad you enjoyed the training and loved the short and sharp review!
Simon is an absolutely amazing trainer and educator!
Highly recommend Simon, his extensive knowledge and experience makes for really engaging and fun training sessions. He has an absolute passion seeing people excel at phone and sales skills. Highly recommend! Thanks again, Chris.
Response from CX Skills
Thanks Chris for your lovely review – he really does have a passion for so we’re thrilled to hear you enjoyed the training and we wish you well for applying the skills to support the growth of your business!
Great Course with a Great Trainer
Daniel was a terrific trainer, he was extremely engaging and encouraging to all participants. The content was great and provided myself and my colleagues a lot of clarity around how to improve our quality process. I definitely recommend this course for anyone looking to expand and/or improve their quality assurance procedures.
Response from CX Skills
Thanks Shayanna, he’s definately one of the top trainers in the world for both expertise and engagement – glad to hear you enjoyed the course!
Great course! Great facilitators/consultants - thanks Rod and Simon
We can’t thank Rod & Simon enough for the flexible way they accommodated our team and our learning needs. We undertook the creation of our Customer Experience Journey in addition to our normal work and Rod & Simon enabled us to be supported to undertake the work in between our sessions so that each training sessions was then applied into practice.
We feel more than capable now to undertake more Customer Experience Journey Mapping exercises independently. Thankyou again Rod & Simon!
Response from CX Skills
Thanks Melissa for leaving a lovely review for Rod and Simon and we’re thrilled you’ve been able to adopt the learnings and lead the charge on customer journey mapping for your business!
Highly recommended, informative and well structured
I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.
He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.
The session was overall fun and informative, thanks to Simon’s excellent teaching style.
Response from CX Skills
Thanks Maria for taking the time to leave some lovely feedback, that’s great to hear you enjoyed the course and had some fun in the process!
100% Recommended!
Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.
It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.
Response from CX Skills
Thanks Todd, so thriled to hear that you are putting the skills to use and it’s making a difference – that’s exactly what we loved hearing!
Excellent Training Session on Customer Service
I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.
Response from CX Skills
Thanks Logan, glad you enjoyed it and yes, those FBI techniques are great once you know them!
Very Informative Course
The course was very interesting, we learnt skills that can be developed both professionally and personally!
The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.
Response from CX Skills
Thanks Rebecca, thrilled to hear you enjoyed the course and that the team also enjoyed the learnings and have already started to use them!
Highly Recommended , " Five Stars all the Way"
This training transformed my thinking both professionally and personally.
It emphasises Communicating clearly – Avoid dumping too much – Breakdown the information – Don’t Assume – Do your Checks.
These strategies are invaluable in any conversation. Thank you, Simon, for the excellent guidance – much appreciated.
Response from CX Skills
Thanks Monika, great to hear the learnings have been invaluable!
Available Private Training Courses
Most of the courses you see on our website can be conducted privately either in-house (at your organisation) or online (typically via Zoom) with some of our popular categories below.
Don’t see exactly what you need? Click here to see all the upcoming courses or contact us to discuss a customised training solution.
Ready to discuss your private training course?
If you’d like to speak to us about a private course, call us on +61 3 9008 7287 Monday to Friday between 8:30 and 17:00 Melbourne, Australia (AEST or AEDT) or leave your details below and we’ll contact you!