Self-Paced Online New Leader Course
Master the Transition into Leadership
Our self-paced Online New Leader Course is designed to help individuals stepping into leadership roles build the confidence and skills they need to succeed.
Whether you’ve just been promoted or are preparing someone on your team for leadership, this course provides structured guidance on key challenges such as managing former peers, making effective decisions, and handling workplace stress.
The New Leader Course is part of our 20+ structured learning pathways, helping new leaders develop their leadership style and navigate the complexities of managing people.
With over 300 courses, employees can build expertise across leadership, communication, resilience, and decision-making—all for a low monthly price.
💡 Looking for live, interactive leadership training? Explore our Contact Centre Manager Courses for expert-led sessions specifically designed for new contact centre leaders.
What is a Learning Pathway?
With over 300+ courses included in a monthly subscription, employees can navigate their leadership journey without getting overwhelmed.
That’s why we’ve designed 20+ structured learning pathways – grouped selections of courses that develop essential skills for specific roles.
Instead of choosing courses individually, a Learning Pathway provides a structured way to build leadership capabilities step by step, ensuring employees develop the right skills in a logical, progressive manner.
The Online New Leader Course covers essential leadership skills, including building resilience, managing relationships, decision-making, and leading with confidence.
Organised Learning
Employees follow a structured learning pathway, ensuring they gain essential skills in the right order without guesswork.
Saves Time & Effort
No need to manually select courses – our pathways remove the complexity, so employees can focus on learning.
Job-Specific Skills
Each pathway is designed for specific roles, ensuring employees develop the right skills to perform at their best.
By completing a pathway, employees gain confidence knowing they’ve developed a set of core skills tailored to their role, rather than just picking random courses.
🏆 Following the successful completion of all assigned course modules in the pathway, your employee will be awarded with a certificate of achievement that can be downloaded digitally.
New Leader Course Modules
Designed specifically for new leaders, this course provides practical guidance on transitioning into leadership with confidence.
From managing relationships and handling stress to improving decision-making and communication skills, this pathway provides a structured and practical approach to leadership success.
Each course module includes:
📺 6 x 10-minute video lessons – Engaging sessions covering key leadership principles.
📖 Downloadable workbooks – Practical exercises and action plans for real-world application.
🎬 2 x 1-minute decision-making videos – Focused insights to improve leadership decision-making.
✅ Online assessment – Reinforce learning and measure understanding.
The 8 modules included in this learning pathway:
1. Transitioning into Leadership
Learn how to navigate the shift from team member to leader with confidence and clarity.
2. Managing Former Peers
Understand how to build credibility and authority while maintaining positive relationships with former colleagues.
3. Making Leadership Decisions
Explore effective decision-making frameworks to make confident, well-informed choices.
4. Building Trust and Respect
Develop leadership trust and credibility through consistency, fairness, and effective communication.
5. Handling Workplace Stress
Learn how to manage stress, stay resilient, and create a positive team environment.
6. Effective Communication as a Leader
Enhance your leadership communication skills to inspire, guide, and align your team.
7. Quick Decision-Making Tips (1-Minute Video)
Short, practical advice to improve your decision-making speed and effectiveness.
8. Decision-Making Under Pressure (1-Minute Video)
Key insights to help you stay composed and make smart decisions in high-pressure situations.
Course Certification & Training Records
Upon completing all required modules in the self-paced Online New Leader Course, employees receive a digital certificate of achievement, validating their leadership skills.
For businesses, this provides a verifiable record of investment in leadership development, demonstrating a commitment to training and career progression.
Certificates can be shared digitally, printed, or included in professional portfolios to showcase leadership growth and achievement.
Explore Other Learning Pathways
There are over 20+ Course Pathways included with every online learning subscription, ensuring there is a solution for all job roles. Explore more information on some of our popular self-paced course pathways below or view all available course pathways here >
Get Started Today
Our Self-paced Online New Leader Course is just one of 20+ structured learning pathways designed to help employees develop essential leadership skills as they transition into management roles.
With a single low-cost subscription, your team gets unlimited access to:
✅ 20+ Learning Pathways tailored to different job roles
✅ 300+ individual self-paced courses covering customer service, leadership, sales, resilience, and more
✅ Certificates of achievement for course pathways to validate learning
📚 More Resources for New Leaders
Looking for more insights and expert advice on leadership? The Australian Customer Experience Professionals Association (ACXPA) provides a range of articles and best practices to support new leaders in contact centres and beyond:
🔹 Leadership Best Practices: Discover expert tips and strategies in our ACXPA articles for contact centre team leaders.