CX Skills Customer Testimonials
What Our Customers Say About CX Skills
We are incredibly grateful to our amazing customers who have taken the time to share their experiences after completing one (or more!) of our courses.
At CX Skills, we may be a small, Australian-owned company, but our focus is on delivering world-class training.
Thanks to our local and global training partners, we ensure every attendee receives high-quality, industry-leading education – and we love hearing about the impact our courses have made!
With so many training providers out there, our passion for the industry and our commitment to quality truly set us apart. But don’t just take our word for it—our customer testimonials speak for themselves!
Our customer reviews highlight the real-world benefits of our training, from improving customer service skills to boosting contact centre performance.
These testimonials reflect the confidence and satisfaction our attendees and businesses have in CX Skills, showcasing why so many choose us for their customer service, CX, and contact centre training needs.
👇 Read the latest reviews below and use the filters to explore testimonials by course, rating, and more. We believe in full transparency, so you can see exactly what our customers think of their CX Skills experience.
📢 Want to see who we’ve worked with? Check out our impressive list of CX Skills customers—a testament to the trust and results we deliver.
Genuine Customer Testimonials & Reviews
On the completion of any of our courses, we offer the opportunity for participants to leave us a customer review/testimonial via two methods – directly on our website or via Google.
You can find a list of all the reviews below – just use the filters to narrow the results or scroll through them all!
Priceless and engaging
This was one of the most enjoyable courses that I have ever done. No boring bits! Daniel was amazing and kept us totally engaged in this interactive course. Our comments and opinions were warmly welcomed. The course content was priceless for our roles in customer service.
Of course, we were given tools to make sure our customers were given top tier customer service. What I didn’t expect was how these tools would also benefit us so much. I feel more confident and calmer moving forward. While all of this is a work in progress, I am excited to try these new techniques, have fun with them and no doubt enjoy great results. Thank you so much!
Response from CX Skills
Wow, what a lovely review Venessa! Thanks for taking the time – I can assure you it was very much appreciated by Daniel and all of us here as that’s exactly why we love doing what we do.
Engaging session very relevant to our business
We recently attended the Managing Difficult Customers Course presented by Daniel Ord and found it to be highly beneficial. Daniel was an engaging presenter who kept us captivated throughout the session. The course covered many relevant topics that directly apply to our day-to-day work.
We thoroughly enjoyed the course and are already discussing ways to tweak our current practices to incorporate the strategies we learned. Overall, it was an insightful and practical experience that we believe will significantly enhance our customer relations.
Response from CX Skills
Thanks Alison, glad to hear the team enjoyed the course and that it will help you drive signifcant enhancements in your customer relations team.
Enlighting and helpful
An enjoyable course providing valuable insights to help to have valuable conversations with our customers. Well presented and very engaging. Great Job!
Response from CX Skills
Thanks Brian, appreciate the feedback!
AMAZING!!!
I would highly recommend this course to any new or experienced Quality Assurance member. I am new to the role and have gained so much from this course. Myself and a colleague are in new roles in a brand new team where we have had to build our roles from the ground up. Whilst we have done this since Feb 2025 this course and Daniel have given myself and my colleague very valuable information that will assist us in developing ourselves, it will also assist in the development of our teams.
Response from CX Skills
Thanks Jamie for taking the time to write a lovely review – really glad to hear that you enjoyed the training and got a lot out of it – exactly what we love to hear!
A very thought-provoking and useful session.
Thank you to Nant for such an insightful and well-paced course. I learnt a lot about my own triggers, responses/reactions to them in both the workplace and life more broadly, and how I can best arm myself to be more resilient in the future, especially having recently come into a workplace that is entirely new to me and moved interstate.
My favourite part of our discussion was the association Nant made between action and confidence. I had never really thought about how confidence can also be something that is practical rather than emotional, and that it is up to us to continually hone this as a skill rather than an attribute that may or may not come naturally to us. Thank you. 🙂
Response from CX Skills
Thanks Audrey for the lovely review – so glad to hear you got some practical takeaways from the course that you could put into action immediately – and with a new workplace and an interstate move some tips on resilience I’m sure would come in handy! All the best with the new role and settling into a new city 🙂
Fantastic course!
A really a comprehensive and enjoyable course to attend.
Response from CX Skills
Thanks Rodell, glad to hear you enjoyed the course – it certainly is a pretty full on course but Daniel is such an engaging presenter it still seems to fly!
Great course - Informative and Enjoyable!
Thank you Simon for a great course. I not only learnt information about the psychological ways and behaviors of customers via phone/in person but also some dating tips too! We got to do role play of scenarios to understand and practice what it’s like to handle customers in various ways which was a great way for us to interact and be a part of the course. Very informative and especially enjoyed understanding the science behind our brain and how we process our emotions and logical side. e.g. amygdala part of the brain.
Response from CX Skills
Thanks Birdee for the lovely reviwew – not sure we’d trust Simon’s dating tips 😂 but glad you find it all interesting and agreed, the brain science and how it relates to customer service is fascinating!
Incredibly Valuable!
I highly recommend this course to anyone looking to improve themselves. It has been an incredibly valuable experience for me. Not only did it help me build my confidence, but the way Simon presented the material was excellent.
Response from CX Skills
Thanks Bagdad, glad to hear its helped with your confidence and you enjoyed the way the training was presented – Simon is great at making the sessions engaging!
Valuable & Engaging - Highly Recommended!
After being in a secondment, in a Coordiantor role for the last 8 months, I found this course extremely valuable. Justin was engaging, funny and shared real-life scenarios and situations to help cement the information he was sharing and showcasing how these processes can be applied. I thoroughly enjoyed the course and would recommend to anyone who is new to the industry or looking for upskilling.
Response from CX Skills
Thanks Alexandra for the review and glad you enjoyed course and that you also had a few laughs along the way!
Fantastic, Informative and Fun!
Even though the business I am a part of really isn’t large enough to be a “contact centre” this course has given me some fantastic insight into how I can help extract some working data around customer service that will give insight into best practices moving forward as we expand.
Justin was fantastic – everything was explained so well and even I could keep up!! He was enthusiastic and it was informative and fun!!
Response from CX Skills
Thanks Christie, thrilled to hear you enjoyed the course and glad you could keep up as Justin gets very passionate about all things contact centres!
Verified Google Reviews
As well as the opportunity to leave us a review/testimonial directly, we also provide our students with an opportunity to leave us a review directly on Google.
Just in case you doubt the authenticity of any of the customer testimonials above (we promise they are all real!), Google reviews are not able to be edited so you can be confident in the reviews and scores provided.
Ready to Explore Our Courses?
We have a range of different courses available – just click on the categories below or check out the upcoming public courses at the bottom of this page.
If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Phone Customer Service Courses
Build world-class phone skills with practical training for customer service agents and call centre teams.
Face-to-Face Customer Service Courses
Learn to create exceptional in-person customer experiences across retail, hospitality, and front-of-house roles.
Reception / Frontdesk Courses
Specialist courses to enhance first impressions, professionalism, and service confidence at the front desk.
Support / Helpdesk Courses
Train your tech support or helpdesk staff to resolve customer issues effectively and empathetically.
Call Centre / Contact Centre Courses
Comprehensive training for agents, team leaders, and managers across all types of contact centres.
Customer Centric Transformation
Shift culture and mindset with training focused on improving service experience across your organisation.
Customer Experience (CX) Courses
Learn CX foundations, CCXP exam prep, and journey mapping with expert-led CX Skills programs.
Sales Training Courses
Boost revenue and customer engagement with proven sales frameworks and skills-based training.
Workplace Resilience / Mental Health
Support employee wellbeing and resilience with practical mental health training for workplaces.
Workforce Optimisation (WFM)
Learn forecasting, scheduling, and real-time contact centre management with industry-led WFM training.
Debt Recovery / Collections Courses
Train your team in compliant, ethical, and effective collections and customer account management.
Managing Difficult Customers
Help your team confidently defuse anger, handle objections, and protect wellbeing in tough interactions.