/ Customer Testimonials

Customer Testimonials

CX Skills Customer Testimonials

4.9

The average rating across all CX Skill courses is 4.9/5.0 based on 266 verified reviews!

Excellent89%

Very good11%

Average0%

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Terrible0%

What Our Customers Say About CX Skills

We are incredibly grateful to our amazing customers who have taken the time to share their experiences after completing one (or more!) of our courses.

At CX Skills, we may be a small, Australian-owned company, but our focus is on delivering world-class training.

Thanks to our local and global training partners, we ensure every attendee receives high-quality, industry-leading education – and we love hearing about the impact our courses have made!

With so many training providers out there, our passion for the industry and our commitment to quality truly set us apart. But don’t just take our word for it—our customer testimonials speak for themselves!

Our customer reviews highlight the real-world benefits of our training, from improving customer service skills to boosting contact centre performance.

These testimonials reflect the confidence and satisfaction our attendees and businesses have in CX Skills, showcasing why so many choose us for their customer service, CX, and contact centre training needs.

👇 Read the latest reviews below and use the filters to explore testimonials by course, rating, and more. We believe in full transparency, so you can see exactly what our customers think of their CX Skills experience.

📢 Want to see who we’ve worked with? Check out our impressive list of CX Skills customers—a testament to the trust and results we deliver.

CX Skills Customer Reviews

Genuine Customer Testimonials & Reviews

On the completion of any of our courses, we offer the opportunity for participants to leave us a customer review/testimonial via two methods – directly on our website or via Google.

You can find a list of all the reviews below – just use the filters to narrow the results or scroll through them all!

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Fantastic, Informative and Fun!

27 March 2025

Review of March 2025 Introduction to Contact Centre Management

Even though the business I am a part of really isn’t large enough to be a “contact centre” this course has given me some fantastic insight into how I can help extract some working data around customer service that will give insight into best practices moving forward as we expand.

Justin was fantastic – everything was explained so well and even I could keep up!! He was enthusiastic and it was informative and fun!!

Christie F

Senior Customer Service Operator

Truckit.net

Response from CX Skills

Thanks Christie, thrilled to hear you enjoyed the course and glad you could keep up as Justin gets very passionate about all things contact centres!

The Training Really Works!

27 March 2025

Review of March 2025 Customer Service Phone Essentials

I wanted to develop my customer service skills over the phone professionally, and it was a great opportunity to gain valuable structure and practical tips from Simon, who has more than 30 years of real industry experience.

I was particularly impressed by how the training course was tailored to meet my specific needs, which was extremely helpful.

After applying the skills and structure taught in the course, I’ve noticed that I sound more professional, and customers seem happier and more satisfied.

Eunbhin Park

Accountant/Admin

CFT International

Response from CX Skills

Nothing we like the sound of better than hearing that you’re applying the skills we taught and that its making a difference for you and your customers. Thanks for the lovely review Eunbhi!

Enhance Your Customer Service with CX Skills

26 March 2025

Review of Phone Customer Service Foundations (Private Course)

The CX Skills – Phone Customer Service Foundation training facilitated by Simon was engaging and highly relevant, using real scenarios from our workplace to reinforce key concepts. Simon provided practical strategies to improve communication and handle customer interactions more effectively.

It’s been a valuable experience that has already changed our mindset on the way we approach customer service.

Highly recommended!

Brooke Castellas

Customer Service Manager

Bulla Dairy Foods

Response from CX Skills

Thanks Brooke – thriled to hear the training hit the mark and that the team have already started to change the mindset – thanks for trusting us with your training and we look forward to hearing about the continued success!

Tailor-made Training!

26 March 2025

Review of Phone Customer Service Foundations (Private Course)

I really enjoyed the energy Simon brought to the class. At the start he gave us the opportunity to express what we felt we needed refining in our service skills then proceeded to tailor our sessions to meet those needs.

It was engaging and eye-opening experience and there were a lot of “ah huh” moments for me.

Simon created a very comfortable learning space to be able to open up, express my experiences and guide me through situations without fear of judgement that I handled it wrong.

I enjoyed practicing the techniques we were taught and the challenges he set for us.

A great overall experience!

Rachel Pineo

Customer Service

Bulla Dairy Foods

Response from CX Skills

Thanks Rachel, loved hearing about the ‘ah huh’ moments and thrilled to hear you enjoyed the training!

Great Customer Experience Training

26 March 2025

Review of March 2025 Tech Support Essentials

A great short course with easy to understand examples and real-world scenarios. Simon was an enthusiastic and helpful trainer.

Helena Madunic

Helpdesk Officer

Response from CX Skills

Thanks Helena, appreciate you taking the time to leave a review 🙏

Customer Service at its Best!

26 March 2025

Review of Phone Customer Service Foundations (Private Course)

Loved the real life situations, role plays, easy to understand and great examples to use in a real life situations.

This will also help with home life situations which I loved!

Jackie Steele

Sales Coordinator

Bulla

Response from CX Skills

Thanks Jackie, glad you love the course!

Very Engaging!

16 March 2025

Review of Workplace Resilience Essentials (Private course)

Great insight provided by Nant into how to identify issues in our personal and work life and then mechanisms/tips we can put in place to become more resilient.

Bre W

Assistant Director

Department of Education, Australian Government

Response from CX Skills

Thanks Bre, glad to hear you and the team enjoyed the course – thanks for your assistance in coordinating the team!

Informative and Insightful

16 March 2025

Review of Workplace Resilience Essentials (Private course)

I wasn’t sure what to expect but I was engaged for the entire session! Nant is a good deliverer of content and engaging in that she prompted you to answer honestly.

The content was easy to follow and actually motivated me to take the small steps needed for changing to achievable goals and mindset.

Anderi Abdulhamid

CCS Provider Helpdesk Operator

Department of Education, Australian Government

Response from CX Skills

Loved to here this Anderi, Nant does have a great way of breaking things into small achievable changes that can make a massive difference. Thanks for taking the time to leave a review!

Amazing Course & Trainer!

13 March 2025

Review of Workplace Resilience Essentials (Private course)

The course was amazing, Nant made hard concepts so easy to understand by the way she worded things. She is a very intelligent person! Her knowledge of the human mind and how humans behave in a social setting was on point.

Nina Zarevac

CCS Provider Helpdesk Operator

Department of Education, Australian Government

Response from CX Skills

Thanks Nina, we agree – Nant is like a walking encyclodedia of all things health and wellness but not in a nerdy way! Glad you enjoyed the course 🙂

Absolutely Recommended!

26 February 2025

Review of February 2024 Customer Service Phone Essentials

Honestly it does not matter which industry you are working within, this live training for Customer Service Phone Essentials is exceptional. Providing the Customer Service Experience to our customers is definitely achievable via using the strategies / steps that Simon Blair covers.

I entered the 3 hour training, I was not bored once, nor did my attention stray from the content and the way that this was delivered so well.

Customer Service is extremely important within any business structure, if you want your business to outshine the rest in your field, let Simon Blair help you with this.

Book your staff into this amazing course.

Deborah Caudle

Customer Service

Reliable Roofing

Response from CX Skills

Thanks Deborah! What an awesome review and we’re super-thrilled that you got heaps out of the course and we agree 100% – customer service is critical in every business and those that stand out are more successful!

Verified Google Reviews

As well as the opportunity to leave us a review/testimonial directly, we also provide our students with an opportunity to leave us a review directly on Google.

Just in case you doubt the authenticity of any of the customer testimonials above (we promise they are all real!), Google reviews are not able to be edited so you can be confident in the reviews and scores provided.

Excellent

5.0

Based on 37 reviews

See all reviews

Christina Forbes

Thank you Justin for a fantastic course- informative and fun.

Response from the owner:Thanks Christie, super glad to hear you enjoyed the Introduction to Contact Centre Management course and that you had some fun in the process!

Honestly does not matter which industry you are working within, this face-to-face training for Customer Service Phone Essentials is exceptional.
Providing the Customer Service Experience to our customers is definitely achievable via using the strategies / steps that Simon Blair covers.
I entered the 3 hour training, I was not bored once, nor did my attention stray from the content and the way that this was delivered so well.
Customer Service is extremely important within any business structure, if you want your business to outshine the rest in your field, Let Simon Blair help you with this.
Book your staff into this amazing course.

Response from the owner:Oh wow thanks Deborah, what a lovely review - Simon is a great presenter and knows his stuff which is always a good combination so thrilled to hear it resonated! We take a lot of pride in building courses that actually make a difference rather than tick compliance boxes so your feedback has put a big smile on our face, thank you!

I had the pleasure of attending a customer service training session today with trainer, Simon Blair and it was fantastic! Simon was incredibly knowledgeable, engaging, and made the session both informative and enjoyable. Their real-world examples and interactive approach really brought the concepts to life. I left feeling more confident and equipped to deliver excellent customer service. Highly recommend!

Response from the owner:Thanks Mav for the wonderful review and thrilled to hear you enjoyed the training! We'll make sure we pass the feedback onto Simon as well - he takes a lot of pride in ensuring everyone enjoys the training and importantly, that it provides skills that can be put to immediate use!

Highly recommend Simon, his extensive knowledge and experience makes for really engaging and fun training sessions. He has an absolute passion seeing people excel at phone and sales skills. Highly recommend! Thanks again, Chris.

Response from the owner:Thanks Chris for leaving a wonderful review for Simon and sorry in the delay in acknowleding it. Always great to hear that the passion comes through and that the training hits the mark!

Did the introduction to contact center manager course with Justin, it was a fantastic experience

You could clearly see the passion and joy Justin had for what he was teaching and it was clear to see his experience

I really enjoyed some of the storytelling and practical examples Justin provided, it really helped tie everything together

Strongly recommend

Response from the owner:Thanks Jim, so glad to hear you enjoyed the course with Justin and yes, he's definately very passionate about the industry! Thanks for taking the time to leave a review 🙏

Just finished the introduction to contact centre management course, i really enjoyed it Justin was excellent as facilitator. Some fantastic content. This course is great for a variety or people in different positions. Team leaders looking to progress would get a lot of benefit but even Contact Centre managers like me who have done the role for a while.
It provided some great insights to customer experience and how to help your team leaders to have a greater impact on their people & customers. I'm armed with quite a few practical take aways.

Response from the owner:Thanks Daniel, appreciate the kind words and really glad to hear you enjoyed the course and got some practical takeaways!

I recently had the privilege of attending Daniel Ord's workshop on "Managing Difficult Situations" hosted by Omni Touch, and it was nothing short of outstanding. Daniel's expertise and passion for the subject matter truly shine through in his teaching style, making it a transformative experience for all participants.

From the moment the workshop began, Daniel's enthusiasm was infectious. He has an exceptional ability to convey complex concepts in an understandable and relatable way. I left the workshop with a profound understanding of how to navigate challenging scenarios, both in my professional and personal life.

What truly sets Daniel apart is his commitment to engagement. Throughout the session, he encouraged active participation and created an inclusive atmosphere where questions and discussions were not just welcome but encouraged. It's evident that he genuinely cares about each participant's learning journey.

The real-world examples and practical strategies shared during the workshop were invaluable. Daniel's ability to connect theory to practical application made the content highly relevant and actionable.

The workshop was impeccably organized, and Daniel's presentation skills were top-notch. He kept the audience engaged and motivated throughout, making the entire experience enjoyable and enlightening.

In conclusion, I cannot recommend Daniel Ord's workshops enough. If you're looking to enhance your skills in managing difficult situations, he is the go-to expert. Thank you, Daniel, for an enriching and eye-opening workshop. I eagerly look forward to attending more of your sessions in the future.

If you're considering attending one of Daniel's workshops, don't hesitate – you won't be disappointed!

Response from the owner:Thanks so much for the lovely review Trisha! We're thrilled that you enjoyed the Managing Difficult Customers course and we are very lucky to have Daniel as one of our trainers - as you've articulated, we truly think he's the best in the business and testimonials such as yours certainly help confirm we are not alone in that thinking! For anyone reading this and considering the course, you'll find more information here: https://cxskills.com.au/managing-difficult-customers-course/

Angela Cavallaro

I highly recommend this training for anyone interested in a Customer Service role or wanting to improve their skills. Simon has a great understanding of what is required to achieve a high standard of Customer Service. I really enjoyed this training which was also delivered with a great sense of humour!

Response from the owner:Thanks Angela, Simon certainly has a great way of making learning fun! So glad you enjoyed the course and thanks for taking the time to leave a review!

The best course I have taken in 4 decades of customer service.

Response from the owner:Oh wow, thank you Alison! We really think Daniel Ord is the best customer service trainer in the world and we are very lucky to have him! We might be a little bias but we really think everyone who deals with customers should complete the Managing Difficult Customers course! Especially theses days with so much angst in the world with price increases, staff shortages, stock shortages etc! Thanks again for taking the time to leave a review 🙂

Great Contact Centre Management course. The trainer, Daniel well explained how contact centres works and this is exactly what I needed for my role. It was also great to learn practices and experiences from other trainees as well. Daniel, thank you for the wonderful training. I really enjoyed the 4 days!

Response from the owner:Thanks Kyoko, Contact Centre Management really is a skill that can be learnt with some fundamentals that apply to all centres. Good luck with your contact centre management journey, it's a great job when armed with the right skills which you've now got!

Great company to work with. Excellent training course with trainers that really bring the content to life!

Response from the owner:Thanks Joyi, it was a pleasure to have you on our Contact Centre Management Fundamentals course, your enthusiasm and passion is infectious!

Fantastic virtual environment. Daniel who hosted our course was well articulated and engaging. I thoroughly enjoyed participating in this CX course and feel ready to apply the skills I gained.

Response from the owner:Thanks Eloise, thrilled you enjoyed the course and put the skills learnt into action! We look forward to hearing about your future successes 🙂

Highly Recommended!

Response from the owner:Thanks Raheel, much appreciated!

I've participated in several courses with CX Skills now, specifically with Daniel Ord as the instructor. Daniel has a wealth of knowledge around customer experience and his history in customer service is top notch. CX Skills has become my go to for my teams customer service and customer experience development.

Response from the owner:Thanks Todd, it was great to have you personally attend another one of our courses. You're right, we love working with Daniel as he's the best in the business with his experience, training style and passion a great combination. Thanks for the review and I look forward to seeing you on a course again in the near future when we train some of your frontline employees - Justin

Training with CX Skills is always engaging and worth every cent. The team are helpful and the lessons are practical and easy to translate into the workplace.

Response from the owner:Thanks Sheree for taking the time to leave us a review and glad you enjoyed the course!

Attended the Introduction to Contact Centre Management course – found it extremely informative and left with a much better understanding of the world I'm about to step into! The course was well structured and Justin was a great teacher. His wealth of knowledge (and passion) absolutely shone through. Am keen to learn more!

Response from the owner:Thanks Keira, was great to meet you on the course and I wish you all the best with the new adventure and hearing about your progress! - Justin

I did the management of contact centres four day workshop, it was fantastic! The facilitator was really engaging and explained everything from WFM to forecasting in a easy to understand manner. Highly recommend to anyone working in a contact centre environment!

Response from the owner:Awesome Jamie, thanks for taking the time to leave a review. Daniel is certainly very knowledgeable and passionate about contact centres so thrilled to hear you got a lot out of the course. We really do believe if there was one course any call centre Team Leader or Manager should attend in their career this would be it!

I had a fantastic learning experience with the half day Journey Mapping course. Shane was our trainer and explained things thoroughly, used great practical examples and helped through the exercise when needed. He was very knowledgeable and engaging. The group size was not too big so everyone was able to contribute online. I feel confident to 'give a journey map a go' now, thank you. Helen

Response from the owner:Thanks Helen, so great to hear. Journey Maps can often feel a bit daunting but when they are explained well and supported with some great examples it does give people the confidence they need to get cracking!

The Introduction to Contact Centre Management is an excellent course for those looking to understand contact centres from a helicopter view and benchmark their operations. From the fundamental pillars to critical KPIs and performance metrics that underpin almost every contact centre globally, Justin is personable and professional and speaks with authority on a topic he knows intimately.

Response from the owner:Thanks Jim for taking the time to provide a wonderful review. It was a pleasure having you and the team on the course. You've got a great team behind you so I look forward to hearing about your successes in the future as you roll out some of the new initiatives. - Justin

Justin offers such a wealth of knowledge and skills that can be applied to leaders in any business. Thank you Justin!

Response from the owner:Thanks Sam, was great to meet you on the Introduction to Contact Centre Managers course! Looking forward to staying connected and hearing about future successes with your career.

Response from the owner:Thanks Dirk for attending the Introduction to Contact Centre Managers course. Good luck with your new business venture!

We have done a few training courses now through Justin and the CX Group.
In these sessions the facilitator has been Dan Ord and Dans knowledge of the Contact Centre world is second to none. This was great for us as we attended as a team to ensure that the training that we received was able to be applied across my entire management team and also allowed me to drive the right outcomes based on Dan, Marcus and Justins advice and guidance.
The best thing about this is that this was not one of those courses that you attend and then nothing more is said or done with this. . . Dan/Justin offer their email address so if you come up with additional questions later that you want guidance on you can ask and they are more than willing to assist.
Dan, Marcus and Justin thanks for facilitating this training and we will sure be intouch for other training courses that we would like to run through the CX Group.

Bec Goss

Response from the owner:Wow, thanks Bec! It's been great to spend some time with the Digicall Assist team and it's been our pleasure in helping you to continue your focus on upping the game for your customers!

This course is absolutely fundamental to anyone dealing with customer experience, the customer journey and also customer service departments. The course is packed with real life examples illustrating the 6 pillars of customer experience! Dan shares all his knowledge and expertise freely and with great love and enthusiasm for the subject matter!

Response from the owner:Thanks Marianne, was lovely to have your input and experience in the group. Dan is certainly very passionate about CX (and also with contact centres like you!) and I think you're spot on, the examples Daniel uses really does bring the course to life and make the learnings stick!

The CX Management Fundamentals course was exceptional, a balanced blend of best in-class examples and theory . Daniel was the utmost professional, sharing his wealth of knowledge in customer experience and contact centre management. Content was relevant and covered an array of business examples. A course that exemplifies two-way participation (no death by PowerPoint). The diverse group of attendees had the opportunity to share their experiences and knowledge, which was priceless. I highly recommend this course for anyone in the customer experience realm, even beginners like me.

Response from the owner:Thanks Rachael for your lovely review and for your input throughout the course. You're right, the combination of Daniel's training and learning from others is a great way to learn and build your network - you've now got some new CX friends from the UK, Malaysia, Germany, Budapest and the USA!

I learnt a lot about CX and the course gave me clarity on the 6 main competencies. The training was fun, enjoyable, I can recommend to anyone who is passionate about the "Customer" subject. Daniel is very knowledgeable and experienced, he used real life business examples to understand both the strategic and tactical elements of CX. He also involved us which generated even more credibility.

Response from the owner:Thanks Eva for your review and recommendation! We are thrilled you enjoyed the class (even though the time zones made it a bit more challenging for you in Budapest) and we are here to help when you take the next step and sit for the CCXP exam 🙂

I could not recommend this Company highly enough, I have now done two courses with the Fantastic Dan & Marcus and have taken so much away. I want to thank everybody involved with CX Skills.

Response from the owner:Thanks Rory, appreciate you taking the time to send us in a review!

Game-changing training and insight. Highly recommend CX Skills training program.

Response from the owner:Thanks so much Lee, your marketing insights also added a lot of value to the group and wish you all the best in implementing your new Quality program into the contact centre.

Vanessa Gralton

An absolutely fun and engaging learning session presented by Daniel. Would definitely recommend.

Response from the owner:Thanks Vanessa, so glad you could join us on the How to Design a QA program for contact centres and best of luck with the implementation!

Another great course put together by Justin presented by their partners at Omnitouch, Daniel and Marcus.

The "How to Design a Quality Assurance Program for Contact Centres" was extremely fitting for our organisation as we transition to a new telephony system.

The course was not one of those courses where they give you the answer and a few templates sending you on your way. Daniel and Marcus take you through why an appropriate framework should take into consideration the Organisations, Mission Statement, Values and Customer Service Charter.

As the session was run via Zoom, it enabled and encouraged networking opportunities not only across Australia but also with International attendees. This was a fantastic benefit as it allowed us to draw on each others lived experiences.

I really encourage you all to check out the courses and information that CX Skills has to offer as they are the best place to not only continue but to also start your learning and development!

Response from the owner:Thanks Adrian, really appreciate your detailed review. Having already completed our Contact Centre Management Fundamentals course a couple of months ago it was great to have you back for this course! The QA course is certainly one of our favourites as having the right framework in place really drives everything you do in your contact centre. And as you have pointed out, just handing out a scorecard and saying 'use this' rarely works. Defining what quality is to your business is the key, and then having the right frameworks in place to ensure you drive it delivers sustainable results so we look forward to hearing your progress as you implement your program!

Monica Malgarini

Justin and the team at CX Skills have gone over and above the call of duty to deliver great Customer Service training to our entire Service Centre team. The training has been high quality, delivered remotely, and Justin has been extremely flexible with necessary changes to attendees due to operational requirements. I highly recommend CX Skills to assist with your training needs.

Response from the owner:Thanks Monica for the wonderful review. It's been a pleasure working with yourself, Todd and all of your wonderful staff in delivering our Managing Difficult Customers course to your entire team.

The training provided manages to take complex sales strategies and make them easy to understand and implicate in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.

This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.

Aside from the training, which was amazing, Simon - the trainer - was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.

I would recommend CX Group to anyone who will listen!

Response from the owner:Thanks Chris for your great review and so pleased you enjoyed the Inbound Sales Professional course with Simon. And we agree, once you've learnt the structure it makes sales a much more effective and enjoyable process!

I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and i found the session had a great mix to suit all learning styles. I have taken so much from this course, the networking opportunities as well as the CX website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at.

Response from the owner:Thanks Nicole for your wonderful review! It was great to meet you on the course and I look forward to hearing about your future successes.

Thank you team-It has certainly changed the whole perspective on how I used to see and handle the issues not just at the workplace but also in day to day life. Very practical and informative course content delivered in a very professional way. I truely recomend everyone out there to use this platform.

Response from the owner:Thank you Badri. So great to hear you loved the Managing Difficult Customers course and that the learnings have helped you in both your work and personal life!

Justin created a great call centre fundamentals program for our organisation, based on the skill gaps needed filling. Although it was at the height of the Melbourne lockdown the session was still interactive, interesting and achieved the desired result.

Response from the owner:Thanks Sarsha, was great to meet you and the team and I wish you all the best on your customer experience and call centre journey!

Katherine Robshaw Ed Dept

Really enjoyed course on handling difficult customers. I came away with a number of tools that I can use not only with customers, but also day to day life.

Response from the owner:Thanks Katherine, we loved having you on the course and thanks for sharing some of your interesting stories and examples!

Response from the owner:Thanks Linda, great to have you in our course!

Justin from CX responded promptly to my training enquiry. He heard what we wanted and we discussed best way to present this during Melbourne Lockdown. He conducted the introduction to contact centre leadership remotely with a small group. He weaved his contact centre experience with humour and activities that were appropriate and engaging. At the end each person agreed that they learnt lots and were going to apply at least one thing back in their role. I would highly recommend CX and Justin for training and support.

Response from the owner:Thanks Kaylee, it was a pleasure to spend some time with the team and I'm sure with that level of enthusiasm and passion your contact centre will be in good hands for the future!

Ready to Explore Our Courses?

We have a range of different courses available – just click on the categories below or check out the upcoming public courses at the bottom of this page.

If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

Phone Customer Service Courses

Build world-class phone skills with practical training for customer service agents and call centre teams.

Face-to-Face Customer Service Courses

Learn to create exceptional in-person customer experiences across retail, hospitality, and front-of-house roles.

Reception / Frontdesk Courses

Specialist courses to enhance first impressions, professionalism, and service confidence at the front desk.

Support / Helpdesk Courses

Train your tech support or helpdesk staff to resolve customer issues effectively and empathetically.

Call Centre / Contact Centre Courses

Comprehensive training for agents, team leaders, and managers across all types of contact centres.

Customer Centric Transformation

Shift culture and mindset with training focused on improving service experience across your organisation.

Customer Experience (CX) Courses

Learn CX foundations, CCXP exam prep, and journey mapping with expert-led CX Skills programs.

Sales Training Courses

Boost revenue and customer engagement with proven sales frameworks and skills-based training.

Workplace Resilience / Mental Health

Support employee wellbeing and resilience with practical mental health training for workplaces.

Workforce Optimisation (WFM)

Learn forecasting, scheduling, and real-time contact centre management with industry-led WFM training.

Debt Recovery / Collections Courses

Train your team in compliant, ethical, and effective collections and customer account management.

Managing Difficult Customers

Help your team confidently defuse anger, handle objections, and protect wellbeing in tough interactions.

Got questions about any of our courses?

Want to train your whole team or discuss a customised training solution?

Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >