Customer Testimonials

Simon’s training was a great learning experience. His interactive teaching style made the class truely enjoyable.

I would like to acknowledge and commend the exceptional way in which Simon imparts knowledge. His teaching style is both engaging and effective, demonstrating a deep understanding of the subject matter and a genuine commitment to learning.

Nant was fantastic and provided a wealth of experience, she had us engaging and providing solutions to our wellbeing questions.

Simon delivered this workshop really well, great interaction and insights with great take aways.

The training was very helpful; I learnt so much and it very much helped with how to manage my team.

The training is very good in terms of people management; how to approach people, what to say, how much time to spend with which officers. The one thing I learnt which was so new was to spend more time with the best performers.

That was something as I was spending more time with officers who were not performing so it was a good mindset change!

The course is very effective and helpful as it provides insight on the skills needed to communicate productively with team members, family and other people that we cross path with daily.

Very good training and excellent techniques delivered throughout the training. One thing that stood out for me, and I see that it helps during conversations with the person I am coaching, is the silent technique.

Asking a question and giving the silence, prompts the person coached to open up and say what’s in his mind – great technique that really worked!

The training was excellent because the trainer (Simon) used real life experience techniques and skills to provide training on coaching.

I will definitely recommend CX Skills to any individual or corporate bodies as I’ve tried the techniques and skills used in the training and it really helped me in terms of having one on one coaching with my team members and helping to develop their skills.

Simon was so knowledgeable and easy to work with. I look forward to bringing his enthusiasm and skills to the rest of my team. This course is definitely worth it!

This was one of the most enjoyable courses that I have ever done. No boring bits! Daniel was amazing and kept us totally engaged in this interactive course. Our comments and opinions were warmly welcomed. The course content was priceless for our roles in customer service.

Of course, we were given tools to make sure our customers were given top tier customer service. What I didn’t expect was how these tools would also benefit us so much. I feel more confident and calmer moving forward. While all of this is a work in progress, I am excited to try these new techniques, have fun with them and no doubt enjoy great results. Thank you so much!