Customer Service Training Courses in Perth & Western Australia
In WA, distance and time zones add complexity — which is why strong service skills matter even more. Our customer service training in Perth and across Western Australia helps teams lift CSAT/NPS, reduce complaints and handle tough moments with confidence.
From Perth CBD and Joondalup to Rockingham, Bunbury and the regions, we work with organisations in mining & resources, utilities, healthcare, local and state government, education, tourism and large contact centres.
The focus is practical behaviours your people can use on the very next customer interaction.
- Public live-online dates that suit WA time zones (small groups, high interaction)
- Private delivery onsite in Perth metro or regional WA, or live online for distributed teams
- Hands-on practice — coaching, role-plays and feedback (no death-by-slides)
- Led by industry practitioners who’ve run frontline, helpdesk and contact centre operations
Trusted by Western Australian organisations
A sample of WA organisations who’ve upskilled their people with CX Skills — through public enrolments or private training programs across Perth and regional WA. See more on our Our Customers page.
Why WA businesses partner with CX Skills
Training that fits the scale and diversity of Western Australia — from Perth CBD to Joondalup, Rockingham and regional hubs across the state.
Relevant to WA industries
Mining, energy, utilities, healthcare, education, government and large contact centres — we tailor training to reflect the daily realities of Western Australian organisations.
Flexible delivery
Join live-online from anywhere in WA, or bring us onsite in Perth and regional centres. Every session includes hands-on practice, coaching and role-plays to embed skills.
Proven impact
WA businesses from utilities to healthcare consistently report stronger employee confidence, happier customers and better service outcomes. Our courses are rated 4.8–4.9/5.0 by participants.
Choose your customer service training path
In Western Australia you can access our public live-online courses, or organise a private program designed just for your team — delivered online or onsite in Perth or regional WA.
PUBLIC Live-online courses
- Join from anywhere in WA — no travel needed
- Interactive role-plays, breakout rooms and coaching
- Convenient 3-hour sessions that minimise downtime
- Register one person, or multiple employees
PRIVATE Online or onsite in WA
- Run exclusively for your employees
- Delivered online, or onsite in Perth or regional WA (travel costs may apply)
- Tailored agendas built around your roles, industry and customers
- Recommended minimum of six participants
Popular training categories for WA teams
From Perth CBD to regional hubs like Bunbury, Geraldton and Kalgoorlie, these are the programs most often booked by Western Australian organisations. Every course can be delivered live online or onsite at your workplace.
Customer Service
Practical skills to improve service across WA — from retail counters to government desks and mining sector support teams.
Sales & Collections
From Perth finance firms to small WA businesses, these programs help staff sell ethically, keep more customers and manage collections professionally.
Call Centre / Contact Centre
Courses for WA’s contact centres in banking, health, utilities and tech — tailored for agents, leaders and managers.
Workforce Optimisation (WFM)
WA contact centres use WFM to balance rosters, reduce queues and improve efficiency while keeping staff workloads realistic.
Customer Experience (CX)
Help WA organisations reduce friction, improve processes and design experiences that stand out in competitive industries.
Workplace Mental Health
Support wellbeing in WA workplaces — from FIFO mining crews to Perth CBD offices — with practical resilience and stress management training.
Can online training really deliver results?
Many Western Australian organisations — from Perth CBD to remote mining and regional hubs — already rely on our live-online format. Staff gain expert coaching and real practice, without the hassle of travel across WA’s vast distances.
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Live and engaging
Delivered live via Zoom with cameras on. Small groups where discussion, questions and collaboration are part of the experience.
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Practice that lasts
Breakout rooms, role-plays and coaching ensure participants build confidence and skills that transfer straight back to work.
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Save time and money
Cut the costs of flights, venues and downtime — staff can join from their office, home or site anywhere in WA.
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Flexible self-paced options
For maximum flexibility, our self-paced online modules let individuals learn anytime, anywhere, at their own pace.
What WA customers say
Genuine feedback from participants across Perth, regional WA and remote sites who’ve completed our customer service training programs.
Just What I Needed!
This course just what I needed. It was clear on its content and easy to follow. Thank you Simon for making it engaging and practical.
Incredibly Valuable!
I highly recommend this course to anyone looking to improve themselves. It has been an incredibly valuable experience for me. Not only did it help me build my confidence, but the way Simon presented the material was excellent.
Thank you so much, great course!
I appreciate your time Simon, I have learned a lot and had fun in the process 🙂
Highly recommended, informative and well structured
I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.
He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.
The session was overall fun and informative, thanks to Simon’s excellent teaching style.
100% Recommended!
Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.
It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.
Excellent Training Session on Customer Service
I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.
Highly Beneficial!
I found the training most beneficial as this is my first time in a call centre environment.
Simon was a fantastic trainer being down to earth and with so much experience in the field, the role play really helped consolidate the information and stepping it out in sequence.
Frequently Asked Questions — Training in Western Australia
Yes — we run live-online public programs that WA teams can join from anywhere. Private training is available onsite in Perth metro or regional WA (travel fees may apply), or online for dispersed workforces.
We train staff from government agencies, utilities, healthcare, banking, mining services, tourism operators, and WA’s growing contact centres. Suitable for new hires, frontline teams, and leaders alike.
Public courses run in short 3-hour live-online blocks to minimise disruption. Private onsite training in Perth or regional WA can be run as half-day or full-day sessions.
- Customer Service — reception, phone, tech support, email/live chat, handling difficult customers
- Sales & Collections — inbound phone sales, customer retention, collections
- Call/Contact Centres — agent, team leader and manager pathways
- Workforce Management (WFM) — forecasting, scheduling, real-time management
- Customer Experience (CX) — fundamentals, journey mapping
- Workplace Mental Health — resilience essentials and advanced
Public: set dates, live online, no minimum numbers — ideal for 1–12 staff.
Private: only your team, flexible dates, with optional tailoring to your WA industry, systems and customers.
Public: enrol one person or many — there’s no minimum.
Private: best results come with 5–14 participants to keep practice and coaching effective.
Clients across WA report happier customers, stronger employee engagement and better business outcomes. Staff leave with clearer communication, practical tools to reduce escalations, and more confidence in handling diverse customer needs. The result is consistent service, higher satisfaction scores and improved workplace culture.
Public training is priced per person, payable online or via invoice. Private programs are quoted per group, based on delivery mode, duration and tailoring. We’ll prepare a clear WA proposal on request.
You’ll need a stable internet connection, webcam, microphone and Zoom access. Individual logins work best, though shared setups in Perth or regional offices can also be accommodated.
Yes — every participant receives a Certificate of Completion for HR and professional development records.
Our courses are not nationally accredited. We avoid the compliance-heavy accreditation model because it often prioritises paperwork over practical skills. Instead, we focus on live coaching and tools that transfer directly to the workplace.
See our full explanation here: Why we don’t offer accredited customer service training .
Our trainers are industry practitioners who’ve managed frontline teams, contact centres and CX programs. Each course page shows trainer bios, reviews and areas of expertise.
Yes — we offer self-paced online training modules that let WA staff learn flexibly and reinforce skills from live programs.
Public: check our categories and register for an upcoming date online.
Private: contact us with your preferred dates, team size and location. We’ll prepare a tailored WA proposal.
Training by location
Looking for customer service training in another region? Explore our location pages:
Ready to lift customer service in Perth & Western Australia?
From individual enrolments in our public live-online courses to private team programs delivered in Perth or regional WA, we’ll design training that fits your industry, your people and your schedule.
Trusted by Western Australian organisations across government, healthcare, education, finance, utilities, tourism and technology.