Customer Service Training Courses in Tasmania
Tasmanian organisations know that great service is a powerful differentiator.
Our customer service training in Hobart, Launceston, Devonport and across Tasmania equips teams to boost customer satisfaction, reduce churn and handle challenging situations with skill and confidence.
Whether you’re supporting tourists in Hobart’s busy waterfront, working in healthcare or government in Launceston, or running high-volume operations in Devonport and regional centres — our programs are built around the behaviours that drive loyalty and results.
- Public live-online courses with small groups and instant enrolment
- Private onsite training anywhere in Tasmania, or delivered online for remote teams
- Hands-on role-plays and coaching to ensure real capability, not just theory
- Led by experienced practitioners who’ve managed frontline, contact centre and CX teams
Trusted by Tasmanian organisations
A sample of Tasmanian organisations who’ve upskilled people with CX Skills — through public enrolments or private team programs across Hobart, Launceston, Devonport and regional areas. See more on our Our Customers page.
Why Tasmanian teams partner with CX Skills
Training that fits how Tasmania works — from Hobart and the Derwent Valley to Launceston, Devonport and the North-West.
Built for Tas industries
Government and utilities, healthcare, banking, tourism and growing contact centres — we map scenarios to the realities of Tasmanian teams and customers.
Delivery your way
Join live-online from anywhere in Tasmania or bring us onsite in Hobart, Launceston or Devonport. Every session includes interactive drills, coaching and role-plays.
Real results
From councils and banks to healthcare and tourism, Tasmanian organisations see measurable gains — staff leave more confident, customers feel better supported, and satisfaction scores climb. Our courses consistently rate 4.8–4.9/5.0.
Choose your customer service training path
Across Tasmania you can access our public live-online courses, or bring us in for a private program designed just for your team — delivered online or onsite in Hobart, Launceston or Devonport. With most of our trainers based in Melbourne, it’s only a short flight for in-person workshops.
PUBLIC Live-online courses
- Join from anywhere in Tasmania — no travel required
- Interactive role-plays, coaching and breakout rooms
- Short 3-hour sessions to minimise downtime
- Register one staff member, or multiple employees
PRIVATE Online or onsite in Tasmania
- Exclusive sessions for your employees
- Delivered online, or onsite in Hobart, Launceston or Devonport (travel costs may apply)
- Customised agendas aligned to your industry and roles
- Recommended minimum of six participants
Popular training categories for Tasmanian teams
From Hobart to Launceston and Devonport, these are the programs most often booked by Tasmanian organisations. Every course can be delivered live online or onsite at your workplace.
Customer Service
Build confidence in face-to-face, phone and digital service — with practical skills that Tasmanian customers notice and appreciate.
Sales & Collections
Designed for Tasmanian businesses — from banks to small operators — helping staff sell with confidence, keep more customers, and manage overdue accounts respectfully.
Call Centre / Contact Centre
For Tasmania’s contact centres in finance, government and insurance — role-specific courses that improve conversations, coaching and results.
Workforce Optimisation (WFM)
Smarter scheduling and forecasting for Tasmanian contact centres — balance service levels and staff wellbeing while controlling costs.
Customer Experience (CX)
CX tools and strategies for Tasmanian organisations — reduce friction, map customer journeys and create experiences people remember.
Workplace Mental Health
Resilience and wellbeing training that’s practical for small Tasmanian teams and large employers alike — helping staff stay strong in high-pressure roles.
Wondering if online training really works?
Tasmanian organisations already use our live-online format to upskill staff — expert trainers, interactive practice and coaching without the need to fly to the mainland or organise venues across Hobart, Launceston or Devonport.
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Engaging and interactive
Delivered live via Zoom with cameras on. Small groups where participation, discussion and questions are part of the learning.
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Skills that stick
Breakout rooms, role-plays and live coaching ensure learners walk away with confidence — not just theory.
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Cut travel and venue costs
Easier to schedule across Tasmania — staff can join from their desk, office or home without the added expense of travel and facilities.
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Self-paced options
Need maximum flexibility? Our self-paced online modules let individuals learn anywhere, anytime, at their own pace.
What Tasmanian customers say
Real feedback from learners across Hobart, Launceston, Devonport and regional Tasmania who’ve completed our public and private training.
Very relevant and interactive!
Simon delivered this workshop really well, great interaction and insights with great take aways.
Personal, relatable and practical.
The course was amazing. This is the first journey mapping course I have attended, and I was sceptical – I was worried it would be very broad, hard to apply and full of jargon.
It was the opposite, and I am continually referring back to the learning materials and putting into practice what I learnt.
Great feedback from all participants
Hi Simon, the training workshops with the team went really, really well. It was such a positive learning exercise for all of them and the feedback I received was great!
Great Passion and Program!
I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.
Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process!
Great Model That Works!
If you want to improve your sales team’s performance and build an engaging, supportive coaching environment, this course will get you there.
Simon’s insights will motivate and guide your leaders and sales teams with structured practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!
Results Talk!
Hi Simon, thanks again for your support. Clearly, the program is working! To illustrate how strong the performance has been, as at the end of January:
– Overall we’re 9% above budget in new premium sales for the first 7 months
– The call centre team are an amazing 17% above budget financial year to date
– Year to date sales compared to the same period last year are 13% up
– We have achieved 17% more in premium sales this January than the previous one
In addition, the continued improvement in our customer experience using the model is clear evidence that the quality and outcomes of those interactions are an extremely positive one.
Frequently Asked Questions — Training in Tasmania
Yes — our training is available live online, or we can run private onsite workshops in Hobart, Launceston, Devonport or regional Tasmania (Travel fees apply).
Staff from councils, banks, utilities, healthcare providers, tourism operators and call centres across the state. We train everyone from new recruits through to experienced leaders.
Most public programs run in 3-hour live online blocks to minimise downtime. Private onsite delivery can be structured as half-day or full-day sessions depending on your needs.
- Customer Service — reception, phone, tech support, email/live chat, difficult customers
- Sales & Collections — inbound sales, retention, collections
- Call/Contact Centres — agent, team leader and manager pathways
- Workforce Management (WFM) — forecasting, scheduling, real-time
- Customer Experience (CX) — foundations, journey mapping
- Workplace Mental Health — resilience essentials and advanced
Public: set dates, live online, join from anywhere, no minimum numbers.
Private: just your team, flexible dates, tailoring optional, delivered onsite in TAS or live online.
Public: register one person or several — no minimum.
Private: we suggest 5–14 participants per group to keep it interactive and coaching-focused.
Our Tasmanian clients tell us they see happier customers, more engaged employees and better business outcomes. Participants leave with clearer communication skills, stronger confidence and practical tools to prevent or resolve escalations. The end result is more consistent service experiences, improved satisfaction scores and measurable improvements to team culture and performance.
Public courses are priced per person, payable online or via invoice. Private programs are quoted per group, based on format, duration and tailoring. We’ll provide a clear proposal for Tasmanian delivery.
A laptop or PC with camera and mic, stable internet, and Zoom access. We recommend individual logins for practice sessions, but groups joining from a shared office in Hobart, Launceston or Devonport can also work.
Yes — every learner receives a Certificate of Completion that can be used for HR files, performance reviews and professional development plans.
Our courses are not nationally accredited. That’s intentional: accreditation frameworks often focus on compliance paperwork rather than capability, adding unnecessary cost without guaranteeing better outcomes. Instead, we prioritise practical skills, role-plays and coaching that transfer directly to the workplace.
For more detail, see our guide: Why we don’t offer accredited customer service training .
Courses are delivered by seasoned trainers who’ve led contact centres, customer service teams and CX programs. Each course page shows their profile, reviews and expertise so you know who’s guiding the learning.
We do! Self-paced online courses are flexible, affordable, and popular with Tasmanian staff who can’t commit to scheduled live sessions.
Public: browse categories above and register for a date that suits.
Private: contact us with your preferred dates, location and group size — we’ll send a tailored Tasmania proposal.
Training by location
Looking for customer service training in another region? Explore our location pages:
Let’s strengthen customer service in Tasmania
From individual enrolments in our public courses to dedicated team programs in Hobart, Launceston or Devonport, we’ll shape training that matches your people, your industry and your schedule.
Backed by Tasmanian organisations across government, finance, healthcare, utilities and community services.