Customer Service Training Courses in Brisbane & Queensland

Queensland businesses win or lose customers every day in those critical service moments. Our customer service training in Brisbane and Queensland equips teams with practical tools to lift CSAT/NPS, reduce complaints and escalations, and handle tough conversations with confidence.

Whether your people serve customers face-to-face in hospitality and tourism, in government and healthcare, or in high-volume environments like retail and contact centres — our programs focus on the behaviours that move the dial. For Queensland’s many call centres, the same skills translate directly to calls, tickets and live chat.

  • Public live-online dates with instant enrolment (no travel, small groups)
  • Private in-house delivery in Brisbane, regional QLD or live online; tailoring optional
  • Hands-on practice with coaching and role-plays—no slide readers
  • Designed and led by industry experts who’ve run frontline and call centre teams
Brisbane city skyline with river and buildings
Customer Service Training for Brisbane and regional Queensland.

Trusted by Queensland organisations

A sample of Queensland organisations who’ve upskilled people with CX Skills — through public enrolments or private team programs across Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns. See more on our Our Customers page.

Why Queensland teams choose CX Skills

Practical customer service and call centre training designed for Queensland industries — trusted by leading organisations across Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns.

Built for Queensland workplaces

From tourism and hospitality to finance, health, government and large call centres — we design training that speaks directly to the realities of Queensland businesses.

Online or onsite delivery

Join live-online courses from anywhere in QLD or bring us into your workplace in Brisbane or regional centres. Either way, you’ll get small-group coaching and hands-on practice.

Proven results

Hundreds of Queensland learners have rated our courses an average of 4.8/5.0 — reporting stronger confidence, better complaint handling and happier customers.

Choose your training path

From Brisbane and across Queensland you can join our public live-online courses, or arrange a private program for your team — delivered online or onsite at your workplace.

PUBLIC Live-online courses

  • Delivered live via Zoom with interactive coaching and role-plays
  • Short formats designed to reduce time away from customers
  • Pay securely by card or request an invoice
  • Book a single seat, multiple employees, or your whole team

PRIVATE Online or onsite in QLD

  • Exclusive training for your employees only
  • Delivered online, or onsite anywhere in Queensland (travel costs may apply)
  • Content can be tailored by role, industry or region
  • Typical minimum of six participants per program

Popular training categories for Queensland teams

Browse the categories most booked by QLD organisations. Every program is available live online or onsite anywhere in Queensland.

Not sure about online training?

Queensland organisations already use our live online format regularly — with expert trainers, hands-on practice and real feedback, minus the travel and venue costs.

  • Live, not a webinar

    Delivered by the same expert trainers via Zoom. Small groups, cameras on, questions welcome.

  • Interactive practice

    Two-way conversations, role-plays, coaching and actionable drills so skills stick. Not passive slide reading.

  • Lower total cost

    Avoid flights, accommodation and venue hire. Easier scheduling across Brisbane and regional QLD.

  • Self-paced options

    Tighter budget or solo upskilling? Our self-paced modules are location-agnostic and cost-effective.

What Queensland customers say

Real, verified feedback from people in QLD who’ve completed our courses (public and private).

4.8
Verified Queensland learners rate us 4.8/5.0.
Excellent79%
Very good21%
Average0%
Poor0%
Terrible0%
Recent QLD reviews

View all customer testimonials →

Frequently Asked Questions — Training in Brisbane & Queensland

Training by location

Looking for customer service training in another region? Explore our location pages:

Let’s raise the service bar in Queensland

From single seats in our public courses to tailored workshops for entire teams in Brisbane or regional QLD, we’ll shape training that fits your people and your goals.

Backed by Queensland organisations across government, finance, tourism, healthcare and major call centres.