Daniel was a terrific trainer, he was extremely engaging and encouraging to all participants. The content was great and provided myself and my colleagues a lot of clarity around how to improve our quality process. I definitely recommend this course for anyone looking to expand and/or improve their quality assurance procedures.

Really enjoyed this course! Designed well so that it fits with a busy work schedule.

Great content, delivery and knowledge from Daniel and interesting discussions with the group.

I found this course really valuable and have been able to implement and test some thinking and ideas immediately.

I found this course to be very engaging, Daniel does a wonderful job of keeping it interesting and honestly the time just flew. Whilst I work in the CX Field every day, this course challenges your thinking in the field of Customer Experience (CX) and have given me some fresh perspecitives.

It is not a tick the box type of course, it is very worthwhile with genuine learnings. I would highly recommend to any either starting their journey or well into their CX journey

Daniel is a passionate and very knowledgeable CX expert who was very engaging throughout the whole course. Relevant course content and thought-provoking activities to learn through discussion. Definitely recommend this training!

I love this training and learned a lot! Thank you Daniel for giving such a meaningful course.

The key takaeway for me was that Customer management and customer service are totally different concepts and that CX management should look from the perspective of the customer lifecycle, etc.

It really has has provided me with a fresh perspective on my current job!

The CX Management Fundamentals course has helped me understand important CX practices and how we can bring these to life within our business to deliver continuous Cx improvements.

The course was extremely engaging and created a safe environment to ask questions and bounce ideas. I highly recommend this course for anyone new to CX or wanting to expand on their current skillset!

Well, it was an amazing 4 days! I have learnt so much from the program and key concepts have given me a-ha moments. Customers are the lifeline to any business and it is not only the responsibility of the Customer Service teams.

This program is WOW. W for Winning [rich, structured and meaningful content – world class], O for Outstanding [delivery was impeccable and Daniel, is always animated, lively, funny and very clear in delivering the messages] and W for Warmth [the warmth and respect that Daniel brings across in an online setting is tremendous].

Now I know more, I want to do more. Terima kasih!

It shaded me the overall ideas on customer experience though myself are from Customer Contact background, and it’s help me to understand how to deal with other department.

Keep the customer journey in mind and make improvement, and also not to forget employee also are key in this CX journey.

Here’s why anyone looking to boost their professional game should consider this course:

1. **The Knowledge Depth is Something Else**: Having been in the tech consulting world for over 20 years, I thought I knew a thing or two about how contact centres tick. I’ve learned heaps from both hitting the books and real-life client work. But Daniel, he’s on another level. He peels back layers on stuff you thought you knew through and through, and he backs it all up with examples from top-tier companies. It makes all those theoretical concepts really come to life.

2. **It’s All Connected**: One of the coolest things about Daniel’s approach is how he connects the dots. It’s like putting together a giant puzzle – piece by piece, you start to see the big picture emerge, where everything flows together smoothly. It’s not just about memorizing stuff; it’s about seeing how one thing affects another, which is super helpful for remembering and applying what you learn.

3. **The Live Experience Rocks**: Daniel’s all about the live course vibe. You get to throw questions at him, chat with fellow participants, and even grow your network with some quality connections. Targeted at Aussies, for me it meant almost no sleep for four nights. But Daniel’s way of keeping things lively, with discussions and the odd joke, made it feel easy. Plus, being up when the world’s quiet meant fewer distractions and better focus on my end.

Wrapping it up, if you’re looking to level up or streamline your contact centre management skills, Daniel’s course is the way to go. Trust me, you’re going to get a lot out of it!

Happy learning!

The course was very informative and opened my eyes to many new ideas and concepts I previously had no knowledge of. This will definitily help improve our companies processes.

Daniel was a really great teacher, and is really impressive at keeping everyone engaged and positive reinforcement.

Overall, it was a very enjoyable course that I benefited alot from. Thank you!

This course was so informative and insightful. It was brilliantly delivered and should be mandatory for anyone working in management in a contact centre.

There were so many practical take aways that we have already started implementing (before the course even finished). I could not recommend this highly enough.

And Daniel kept us interested and engaged the whole time. Thanks so much!

My Team Leads and I got so much practical knowledge out of this course that we can take back to our team.

It really made us rethink the way in which we communicate with our customers and how we can make some small adjustments that can make a big difference.

The course is very interactive and engaging – Daniel is a great trainer and I loved his energy.

Thank you Daniel for an incredible course. The content was fantastic and really informative.

I got so much value from everything you spoke about and the techniques we can all use to enhance the customer’s experience.

I loved how engaging you were and it made the two days of training fun and enlightening.

I know my team and I will be able to utilise much of the learning you provided to ensure our team manages our interactions in a better way!

Our team got so much value out of this course. It is concise, engaging and practical. Dan’s education style is amazing!

Thank you for all the lessons.

I found the course very interesting and inspiring! Daniel was excellent in articulating the skills and knowledge to communicate with customers in a more effective manner.

I admired Daniel’s style and humour as well!

Such a practical way to listen and respond to our customers. Some useful and easy-to-follow guidelines and skills/tips.

Daniel is so approachable and easy to listen to and learn from 👍 Thank you!

Very informative, well presented, set a a great pace, easy to understand and follow, I picked up a few hints/tips, happy for you to use my photo from the end of the session if you can!

Thanks to Dan and Marcus for the two day workshop. Although some concepts were a refresher, there were many aspects I can take into my Customer Service role and continue to develop over time.

Thanks for your enthusiasm Dan, and for the smooth running of the presentations.

My only suggestion would be that when you intend to leave a slide available when we are in break out rooms, that you attach that slide (otherwise it disappears).

I recently had the privilege of attending Daniel Ord’s workshop on “Managing Difficult Situations”, and it was nothing short of outstanding. Daniel’s expertise and passion for the subject matter truly shine through in his teaching style, making it a transformative experience for all participants.

From the moment the workshop began, Daniel’s enthusiasm was infectious. He has an exceptional ability to convey complex concepts in an understandable and relatable way. I left the workshop with a profound understanding of how to navigate challenging scenarios, both in my professional and personal life.

What truly sets Daniel apart is his commitment to engagement. Throughout the session, he encouraged active participation and created an inclusive atmosphere where questions and discussions were not just welcome but encouraged. It’s evident that he genuinely cares about each participant’s learning journey.

The real-world examples and practical strategies shared during the workshop were invaluable. Daniel’s ability to connect theory to practical application made the content highly relevant and actionable.

The workshop was impeccably organized, and Daniel’s presentation skills were top-notch. He kept the audience engaged and motivated throughout, making the entire experience enjoyable and enlightening.

In conclusion, I cannot recommend Daniel Ord’s workshops enough. If you’re looking to enhance your skills in managing difficult situations, he is the go-to expert. Thank you, Daniel, for an enriching and eye-opening workshop. I eagerly look forward to attending more of your sessions in the future.

If you’re considering attending one of Daniel’s workshops, don’t hesitate – you won’t be disappointed!

This was an excellent course, very informative and easy to understand. Dan was a great facilitator, very knowledgeable and gave us great examples. It doesn’t matter if you have many years of experience or are new to CX, I highly recommend this course!