June 2025 Inbound Phone Sales Essentials Course Introduction
Teach your team how to sell with confidence – without the scripts, pressure, or sleazy tactics.
The public June 2025 Inbound Phone Sales Essentials Training Course is a powerful, high-impact session designed for employees who handle inbound phone enquiries where there’s an opportunity to sell, upsell, cross-sell, or book appointments.
In just one 3-hour live online session, your team will learn how to connect with customers, uncover their needs, and guide conversations naturally toward better sales outcomes – all while creating positive, trust-building experiences.
At the heart of this course is a sales-from-service approach – a modern, human-centred way to sell that prioritises value, authenticity, and connection. Your employees won’t just learn what to say – they’ll learn how to say it with confidence, clarity and care.
Delivered by one of Australia’s leading sales trainers and aligned to the ACXPA Contact Centre Quality Standards, this course is built on decades of real-world experience, call analysis, and behavioural research.
The same techniques are used by leading brands featured in the Australian Contact Centre Rankings, helping them benchmark and improve sales conversion performance at scale.
No scripts. No fluff. No salesy nonsense. Just practical, proven skills your team can use immediately to lift results – from the very next call.
Whether your team is new to sales or seasoned but stuck in a rut, this session reignites motivation, sharpens technique, and gives them a proven structure for handling calls more confidently, consistently, and effectively. It’s sales training that actually sticks – not something they forget by Monday.
June 2025 Inbound Phone Sales Essentials Training Course Fast Facts:
Designed for employees who handle inbound calls with sales opportunities, this June 2025 course provides practical, real-world techniques to improve sales conversations without feeling scripted or pushy.
Delivered in a single, high-impact session, your employees will learn how to build rapport, uncover customer needs, and confidently guide conversations to achieve better sales outcomes.
Built Specifically for Live Online Learning – Highly Engaging & Interactive
We understand that online training can sometimes feel less effective than in-person sessions. However, when done right, it’s just as engaging and impactful – if not more!
The June 2025 Inbound Phone Sales Essentials public course has been purpose-built for live virtual delivery, ensuring employees stay actively involved through real-time discussions, interactive exercises, and expert coaching.
Live, interactive training: Delivered via Zoom or Teams, employees engage in real-time discussions, breakout exercises, and hands-on activities.
Engaging & practical approach: This isn’t a passive webinar – employees participate in role-plays, expert coaching, and scenario-based learning.
Fits seamlessly into rosters: Just one 3-hour session makes it easy to schedule without disrupting daily operations.
Train from anywhere: Whether in the office, at home, or across different locations, employees can join seamlessly with no travel required.
Best-practice sales training: Aligned with the ACXPA Contact Centre Quality Standards, ensuring skills are backed by industry-leading methodologies.
What Your Employees Will Learn:
The Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
The Inbound Phone Sales Essentials course includes six modules, as outlined below.
1. Sales Psychology and Standards
A short exploration of what customers want and need to make confident buying decisions within a positive sales experience based on decades of research.
Includes an introduction to the five core competencies of the Australian Customer Experience Professionals Association’s Contact Centre Quality Standards and how they enable more effective call handling and delivery of premium sales experiences.
2. How to Engage
Your employees will learn how to create a strong first impression and customer focus by showing strong ownership and intent and how to manage expectations to build trust as the foundation for open conversations around their needs.
3. How to Discover Needs
We’ll teach your employees (and practice!) the three critical discovery techniques (as used by the FBI) to more effectively converse, mirror and confirm customer needs and what they wish to achieve through your products and services.
4. How to Educate
Participants will learn how to proactively educate and inform customers about products and services & process information in a manner that makes it easy for them to make confident buying decisions in the moment.
5. How to Close
Employees will learn how to better control and transform the end of their calls to avoid those often awkward, clunky finishes through a simple method of strong final checks, expressions of gratitude and thanks in a warm farewell.
The three techniques for closing calls will be extensively practiced in rapid-fire simulations of the end of various call types in a range of contexts and situations to build greater confidence and expertise in call closing within the session.
6. Energy & Empathy
Most businesses put a lot of time and effort into teaching staff WHAT to say but few have the internal expertise to teach staff the best manner in HOW to say it.
In this fun and engaging module, we will help participants practice proven methods to enhance their vocal delivery with better tone, stronger voice projection and improved clarity.
All essential requirements to be effective in a phone-based sales role.
Course Workbook Included!
We pack a lot of value into just three hours – so every participant also receives a downloadable course workbook after the session.
It’s a practical resource that reinforces the techniques learned, outlines the sales call framework, and includes handy phrases your team can use right away to handle calls with more confidence and clarity.
Who Should Attend?
The June 2025 Inbound Phone Sales Essentials course is designed for employees who speak with customers over the phone where there’s an opportunity to sell, upsell, cross-sell or secure bookings.
It’s a fast, practical training option for businesses wanting to build sales capability quickly – helping employees develop core skills to increase conversions, handle objections and guide more confident sales conversations.
Delivered in a single 3-hour live online session, this course is perfect for teams needing a focused introduction to phone sales techniques without disrupting the workday.
This June 2025 Inbound Sales Essentials course is ideal for:
New employees who need a fast, practical introduction to phone-based selling.
Experienced staff who need a confidence boost or refresher on sales techniques.
Teams preparing for a new campaign, sales push or product/service launch.
Typical roles that will benefit from this course include:
Inbound Sales Representatives: Employees handling incoming calls with sales opportunities.
Customer Service Teams: Staff who cross-sell, upsell, or promote additional services.
Support Teams: Agents with opportunities to offer add-ons while resolving issues.
Reception & Front Desk Staff: Handling bookings, inquiries and potential sales conversations.
Telephone Account Managers: Staff responsible for retaining and growing customer accounts.
Anyone who speaks to customers on the phone: If there’s a chance to generate more business, this course will help make it happen.
Whether your team is in sales, service or support, this course will give them the confidence and structure to turn everyday phone calls into real business opportunities.
Compare Inbound Phone Sales Training Options
You're currently viewing the Inbound Phone Sales Essentials course – perfect for getting started quickly with core sales call skills. If you're after a more comprehensive training experience with extra time for deeper learning and hands-on practice, explore our Foundations and PRO options below.
Need a customised training solution for your team? Contact us to explore tailored options that suit your sales environment.
About Your Trainer – Simon Blair
The June 2025 Inbound Phone Sales Essentials training course is facilitated by Simon Blair, one of Australia’s leading Customer Service and Sales trainers.
Simon is a father of 4 and lives in the Eastern Suburbs of Melbourne. His twin girls keep him busy running around following their footy careers (one is an AFLW footballer with Collingwood) and he has a great love of music.
He does land the odd corporate or private gig around town as an acoustic guitarist and singer belting out rock and pop classics.
He has great adventures with his partner Ines, loves the North Melbourne Kangaroos footy team and every now and then escapes into other worlds when playing Dungeon & Dragons with his mates. He likes to call himself a ‘cool nerd’.
What attendees say about Simon’s training
Here are some of the latest reviews and testimonials we’ve received for one of Simon’s training courses.
Great course - Informative and Enjoyable!
Thank you Simon for a great course. I not only learnt information about the psychological ways and behaviors of customers via phone/in person but also some dating tips too! We got to do role play of scenarios to understand and practice what it’s like to handle customers in various ways which was a great way for us to interact and be a part of the course. Very informative and especially enjoyed understanding the science behind our brain and how we process our emotions and logical side. e.g. amygdala part of the brain.
Incredibly Valuable!
I highly recommend this course to anyone looking to improve themselves. It has been an incredibly valuable experience for me. Not only did it help me build my confidence, but the way Simon presented the material was excellent.
The Training Really Works!
I wanted to develop my customer service skills over the phone professionally, and it was a great opportunity to gain valuable structure and practical tips from Simon, who has more than 30 years of real industry experience.
I was particularly impressed by how the training course was tailored to meet my specific needs, which was extremely helpful.
After applying the skills and structure taught in the course, I’ve noticed that I sound more professional, and customers seem happier and more satisfied.
Enhance Your Customer Service with CX Skills
The CX Skills – Phone Customer Service Foundation training facilitated by Simon was engaging and highly relevant, using real scenarios from our workplace to reinforce key concepts. Simon provided practical strategies to improve communication and handle customer interactions more effectively.
It’s been a valuable experience that has already changed our mindset on the way we approach customer service.
Highly recommended!
Absolutely Recommended!
Honestly it does not matter which industry you are working within, this live training for Customer Service Phone Essentials is exceptional. Providing the Customer Service Experience to our customers is definitely achievable via using the strategies / steps that Simon Blair covers.
I entered the 3 hour training, I was not bored once, nor did my attention stray from the content and the way that this was delivered so well.
Customer Service is extremely important within any business structure, if you want your business to outshine the rest in your field, let Simon Blair help you with this.
Book your staff into this amazing course.
Engaging and informative training sessions
We engaged Simon and the CX Skills team to conduct a customised training session for our consumer-facing head office staff members. It was a fantastic two days of entertaining and informative training sessions. The team had lots of fun while upskilling in the area. Highly recommended!
Fantastic - Highly Recommend!
I had the pleasure of attending a customer service training session today with Simon Blair, and it was fantastic! The trainer was incredibly knowledgeable, engaging, and made the session both informative and enjoyable.
Their real-world examples and interactive approach really brought the concepts to life. I left feeling more confident and equipped to deliver excellent customer service. Highly recommend!
Simon is an absolutely amazing trainer and educator!
Highly recommend Simon, his extensive knowledge and experience makes for really engaging and fun training sessions. He has an absolute passion seeing people excel at phone and sales skills. Highly recommend! Thanks again, Chris.
100% Recommended!
Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.
It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.
Positive training course
I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.
The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.
I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.
Thank you for sharing your experiences and guidance.
Why Businesses Trust CX Skills
At CX Skills, we focus on what we do best - delivering expert-led training in customer service, customer experience (CX), contact centres, workforce optimisation (WFM/WFO), and workplace wellness.
Unlike generic training providers, our courses are developed and facilitated by industry professionals with real-world experience who know what it takes to succeed.
We’re the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we’re a small business, proudly Australian-owned and operated.
Trusted by hundreds of businesses and backed by outstanding customer testimonials, CX Skills ensures your team receives training that is practical, engaging, and designed for real-world success.
Some of the Organisations We've Trained
We’re proud to have worked with a diverse range of organisations across multiple industries, sizes, and sectors. 👉 See the full list of our customers here >
Public Course Date and Time
The June 2025 Inbound Phone Sales Essentials course will be delivered online via Zoom at the following date and time:
- Date: Wednesday, 11th of June 2025
- Time: 09:30 to 12:30 AEST (Melbourne, Australia)
As a public course, we typically have between 3 and 20 attendees.
If we have fewer than three attendees booked, we may elect not to run the course if it will compromise the training experience for attendees. In that instance, we will provide you with the option of a full refund or move you to the next available date.
Dates don’t suit? See what other sessions are available >
Public or Private training options!
This June 2025 Inbound Phone Sales Essentials course is a public course, allowing you to purchase one or multiple tickets for your employees.
With fixed dates and times, it’s a convenient option that also offers the added benefit of learning alongside professionals from other industries—encouraging fresh perspectives, shared experiences, and valuable networking opportunities.
Did you know? This course is also available for a private booking, giving you more flexibility with dates, times and content, which can be more suitable for larger groups of employees (typically more than 5).
Private bookings can be delivered either online or onsite. Contact us for more information >
Pricing and Payment Options
The June 2025 Inbound Phone Sales Essentials Training course is $278 per employee ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session).
Tickets can be purchased instantly for your employees at the top of this page using a credit card, or you can request an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
- Save 15% when booking for three or more staff in the same transaction (note: the discount will be applied on the final checkout page, and no other discounts apply).
- ACXPA Members instantly save 25% off all CX Skills courses, plus membership includes 15 self-paced training courses. Learn More >
- Want to train all your phone-based employees? We offer volume discounts for training large teams. Contact us for customised pricing and availability.
Want to train all your phone-based employees or discuss a customised solution?
Speak to a live person on +61 3 9008 7287 between 8:30 am to 5:30 pm, Melbourne, Australia - Monday to Friday or send us a message anytime >
💡 Save 25% Instantly on This Course – and Every CX Skills Course!
Want to get an instant 25% discount on this course and all future training?
As a member of the Australian Customer Experience Professionals Association (ACXPA), you’ll unlock exclusive discounts, expert resources, and professional development opportunities to enhance customer interactions and service quality.
📢 Annual Memberships start from just $35 per employee – making it a smart investment whether you're upskilling yourself or training your team.
🚀 Learn More & Save 25% Before You Enrol >
