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The Inbound Phone Sales Essentials training course has an average rating of 5.0 out of 5 stars
The June 2023 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
This is a program that has been three decades in the making. It leverages the insights and assessment of more than 50,000 phone calls and a nearly 30-year career spent training and coaching phone skills.
The course provides insight into premium call handling sales skills proven to work for any product, service or industry.
It’s based on a sales from a service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your employees learn to be both more efficient and effective when customer’s contact you looking for solutions to their needs.
Delivered over 1 x 3-hour session, we’ll teach a structured, yet natural approach (no scripts!) that encourages employees to be themselves and build rapport with customers which will result in increased sales opportunities.
June 2023 Inbound Phone Sales Essentials Training Course Fast Facts
Built specifically for online training!
This June 2023 Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
Course Overview
Learn more about the June 2023 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
Who should do this course?
The June 2023 Inbound Phone Sales Essentials Training course is suitable for any employees that have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc. The skills we teach are applicable to all industries, products and services!
Typical roles include:
- Call centre agents working in a sales or service role.
- Customer service staff.
- Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers.
- Warehouse employees who handle sales calls from customers.
- Telephone account managers.
If you already have some experience on the phones or are looking for something more in-depth, visit our Inbound Phone Sales Professional course or for more generic customer service skills, visit our Customer Service training courses.
What your employees will learn:
The June 2023 Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
1. How to Engage
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
2. Discover
Techniques to have better conversations to establish what customers want to achieve.
3. How to Close
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
About Your Trainer
The June 2023 Inbound Phone Sales Essentials training course has been designed by Simon Blair, one of Australia’s leading Customer Service & Sales trainers.
Simon has over 25 years of experience helping to teach and build habits in the most critical call handling behaviours that have already been used to transform thousands of staff across diverse operations into Sales Superstars.
As well as being recognised as one of Australia’s top trainers, Simon is an avid podcaster, father of 4 and he’s a proud supporter of the North Melbourne AFL team (don’t hold that against him!).
Inbound Phone Sales Essentials Training Course Testimonials
We’ve received great feedback and testimonials from participants who have completed the training, with a selection of recent testimonials below.
Great content and trainer!
12 February 2021
Review of Inbound Sales Professional (Private Course)
The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call.
It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.
This training took efficient, tried and tested sales concepts and expanded on them to not only generate higher conversion, but a more positive customer experience.
Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.
Team Leader
Viking Cruises
Great support!
21 August 2019
Review of Inbound Sales Professional (Private Course)
Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey
Sales Customer Experience Trainer
Discovery Parks
About CX Skills
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
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Course Date and Time
The June 2023 Inbound Phone Sales Essentials course will be delivered via Zoom at the following date and time:
- Date: Friday 9th June 2023
- Time: 09:00 to 12:00 AEST (Melbourne, Australia)
Dates don’t suit? See what other sessions are available > or contact us about a private course (a private course can be more cost-effective for larger groups and provides you with flexibility over the dates and times).
Pricing and Payment Options
The June 2023 Inbound Phone Sales Essentials Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session). Tickets can be purchased using a credit card or requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
- Save 15% if you purchase three or more tickets in the same transaction.
- Need to train your whole workforce? Contact us for volume pricing!
Want to Save 25% off ALL CX Skills Courses and gain access to industry best practices?
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With annual memberships starting from just $35 per employee, it can be a great way to save money immediately on your training, plus, you'll gain access to a vast array of best-practice resources to improve your customer experience.
