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The Inbound Phone Sales Essentials training course has an average rating of 5.0 out of 5.0 stars from the 8 latest reviews!
The January 2024 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The premium sales skills training is aligned to the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades to identify the behaviours that influence results.
It’s also the same framework used to assess the sales performance of contact centres each month with the results published in the Australian Contact Centre Rankings.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc).
It’s based on a sales-from-a-service paradigm that delivers high engagement with your customers (not hard, pushy tactics) resulting in happier customers and more business.
Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement – however you measure your success, are all positively impacted as your employees learn to be more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, delivering an immediate improvement in sales results for your business!
January 2024 Inbound Phone Sales Essentials Training Course Fast Facts:
Built specifically for online training!
This January 2024 Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
Onsite training at your premises is available for private bookings.
Course Overview
Learn more about the January 2024 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
Who is this course suitable for?
The January 2024 Inbound Phone Sales Essentials Training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc.
The skills we teach are applicable to all industries, products and services!
Typical roles include:
- Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers.
- Warehouse employees who handle sales calls from customers.
- Call centre agents working in a sales or service role.
- Customer service staff.
- Telephone account managers.
If you already have some experience on the phones or are looking for something more in-depth sales training, visit our Inbound Phone Sales Professional course or for more generic customer service skills, visit our Customer Service training courses.
What your employees will learn:
The January 2024 Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be armed with new skills to help them and your business to succeed.
1. How to Engage
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
2. Discover
Techniques to have better conversations to establish what customers want to achieve.
3. How to Close
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
About Your Trainer
The January 2024 Inbound Phone Sales Essentials training course has been designed by Simon Blair, one of Australia’s leading Customer Service and Sales trainers.
Simon has trained thousands of employees across Australia with a career spanning over 30 years. He’s also directly assessed over 50,000 phone calls that have enabled him to continually test and refine his training to ensure he doesn’t just teach theory, he teaches what works!
In his ‘day job’, Simon is General Manager, Quality Insights for the Australian Customer Experience Professionals Association (ACXPA), leading a team that measures and assesses the sales and customer service performances of contact centres across Australia as part of their Contact Centre CX Benchmarking Service so he’s shaping industry best-practice on a daily basis!
Simon Blair lives in Melbourne and outside of work, he’s kept busy as a father of 4 kids, including three teenagers and a 6-year-old, and as a coach of his twin girls footy team.
He also indulges his love of music when he can as a guitarist and singer-songwriter and is a passionate supporter of the North Melbourne Football Club (yes they do exist!).
Customer Testimonials
Simon is a highly regarded trainer with a sample of feedback and customer testimonials below from participants who have completed one of his courses. View all testimonials for Simon >
Great content and trainer!
12 February 2021
Review of Inbound Sales Professional (Private Course)
The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call.
It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.
This training took efficient, tried and tested sales concepts and expanded on them to not only generate higher conversion, but a more positive customer experience.
Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.
Team Leader
Viking Cruises
Great support!
21 August 2019
Review of Inbound Sales Professional (Private Course)
Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey
Sales Customer Experience Trainer
Discovery Parks
Skills for life!
6 June 2019
Review of Inbound Sales Professional (Private Course)
Hi Simon, hope you are doing fine. I have moved out of and have since joined a new organisation but I wanted to tell you that the learning and insights from your sales training sessions are still really helping me in my day-to-day life. Also, I can actually implement the learnings here as well in my new role. I can not thank you enough for this!
International Leadership Recruitment
Korn Ferry
Great passion and program
10 February 2019
Review of Inbound Sales Professional (Private Course)
I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.
Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process.
Branch Team Leader
RACT
Great engagement
18 June 2018
Review of Inbound Sales Professional (Private Course)
Overall everyone appears to be amazed by the engagement of staff with the Five Degrees method and their willingness to change. It’s amazing to listen to the difference in our calls to see how far we have come and what staff have achieved in the past 3 months.
Culture & Capability Advisor
Aurora Energy
Great model that works
3 March 2018
Review of Inbound Sales Professional (Private Course)
If you want to improve your sales team’s performance and build an engaging, supportive coaching environment, 5 Degrees will get you there.
Simons insights will motivate and guide your leaders and sales teams with structured practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!
General Manager
RACT Member Contact Centre
Great framework for sales or any work conversation!
28 August 2017
Review of Inbound Sales Professional (Private Course)
OMG … Can I just say that I managed to use the 5 Degrees Sales conversation strategy from our training yesterday as an approach for a potentially difficult staff conversation, with HR attending & a support person for the staff member.
I blew them out of the water with such a relaxed, amiable and well-rounded meeting that was positive and productive! Using the 5 Degrees approach really provided the framework for me to make the meeting easy and to manage and lead to such great outcomes.
Thanks Simon, I really don’t think it would have gone so smoothly without the 5 Degrees sales experience you taught us being used in this way!
Operations Manager
Hunter TAFE NSW
Results talk!
2 February 2017
Review of Inbound Sales Professional (Private Course)
Hi Simon, thanks again for your support. Clearly, the 5 Degrees program is working! To illustrate how strong the performance has been, as at the end of January:
– Overall we’re 9% above budget in new premium sales for the first 7 months
– The call centre team are an amazing 17% above budget financial year to date
– Year to date sales compared to the same period last year are 13% up
– We have achieved 17% more in premium sales this January than the previous one
In addition, the continued improvement in our customer experience using the Five Degrees sales model is clear evidence that the quality and outcomes of those interactions are an extremely positive one.
Group General Manager, Retail Network
RACT
About CX Skills
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
Our Recent Customers Include:
We're grateful to the following companies who have trusted CX Skills with their training. View our full customer list here >
Course Date and Time
The January 2024 Inbound Phone Sales Essentials course will be delivered online via Zoom at the following date and time:
- Date: Tuesday, 9th of January 2024
- Time: 13:00 to 16:00 AEDT (Melbourne, Australia)
Dates don’t suit? See what other sessions are available >
Pricing and Payment Options
The January 2024 Inbound Phone Sales Essentials Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session).
Tickets can be purchased instantly for your employees using a credit card, or you can request an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
- Save 15% if you purchase three or more tickets in the same transaction.
- Need to train your whole workforce? Contact us for volume pricing!
Want to Save 25% off ALL CX Skills Courses and gain access to industry best practices?
Members of the Australian Customer Experience Professionals Association (ACXPA) save a massive 25% off ALL CX Skills courses for a full 12 months!
With annual memberships starting from just $35 per employee, it can be a great way to save money immediately on your training, plus, you'll gain access to a vast array of best-practice resources to improve your customer experience.
