August 2024 Inbound Phone Sales Essentials Course

The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call.

It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.

This training took efficient, tried and tested sales concepts and expanded on them to not only generate higher conversion, but a more positive customer experience.

Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.

Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey

Hi Simon, hope you are doing fine. I have moved out of and have since joined a new organisation but I wanted to tell you that the learning and insights from your sales training sessions are still really helping me in my day-to-day life. Also, I can actually implement the learnings here as well in my new role. I can not thank you enough for this!

I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.

Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process.

Overall everyone appears to be amazed by the engagement of staff with the Five Degrees method and their willingness to change. It’s amazing to listen to the difference in our calls to see how far we have come and what staff have achieved in the past 3 months.

If you want to improve your sales team’s performance and build an engaging, supportive coaching environment, 5 Degrees will get you there.

Simons insights will motivate and guide your leaders and sales teams with structured practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!

OMG … Can I just say that I managed to use the 5 Degrees Sales conversation strategy from our training yesterday as an approach for a potentially difficult staff conversation, with HR attending & a support person for the staff member.

I blew them out of the water with such a relaxed, amiable and well-rounded meeting that was positive and productive! Using the 5 Degrees approach really provided the framework for me to make the meeting easy and to manage and lead to such great outcomes.

Thanks Simon, I really don’t think it would have gone so smoothly without the 5 Degrees sales experience you taught us being used in this way!

Hi Simon, thanks again for your support. Clearly, the 5 Degrees program is working! To illustrate how strong the performance has been, as at the end of January:

– Overall we’re 9% above budget in new premium sales for the first 7 months

– The call centre team are an amazing 17% above budget financial year to date

– Year to date sales compared to the same period last year are 13% up

– We have achieved 17% more in premium sales this January than the previous one

In addition, the continued improvement in our customer experience using the Five Degrees sales model is clear evidence that the quality and outcomes of those interactions are an extremely positive one.

I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.

He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.

The session was overall fun and informative, thanks to Simon’s excellent teaching style.

Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.

It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.

I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.

The course was very interesting, we learnt skills that can be developed both professionally and personally!

The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.

This training transformed my thinking both professionally and personally.

It emphasises Communicating clearly – Avoid dumping too much – Breakdown the information – Don’t Assume – Do your Checks.

These strategies are invaluable in any conversation. Thank you, Simon, for the excellent guidance – much appreciated.

I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.

The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.

I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.

Thank you for sharing your experiences and guidance.

I recently took part in the Customer Experience training conducted by Simon, which was mandatory for all employees. Before the training, like many others, I was apprehensive about its duration given our busy schedules and anticipated would be boring.

Surprisingly, it turned out to be the complete opposite. The training flew by, thanks to Simon’s fun and energetic delivery and his encouragement for active participation in various scenarios.

He imparted valuable insights and practical tips applicable not only in the workplace but also in personal interactions. Overall, the session was highly informative and engaging. Thank you, Simon!

This training explains exactly *why* good customer experiences are good and how to make them good for your customers. Best of all Simon builds a framework you can use in all your interactions and provides scenario insights that help you make the connection between the framework and how to use it in all the various types of customer interactions you have day-to-day, whatever your role.

E.g., having a clear framework for the Engage step make a huge difference. Once you understand the CX framework Simon teaches, just saying ‘hello’ becomes more purposeful. Having that conscious intent and being focussed on establishing trust when you kick-off that initial meet-and-greet makes a huge difference to the whole meeting.

I will be reviewing Simon’s excellent and simple-to follow CX framework as an essential part of my pre-meeting preparation for – well – just about everything from now on.

I found this course to be extremely engaging and enjoyable. Simon is a fantastic facilitator, very articulate, charismatic, and knowledgeable.

We learned some wonderful tips on how to engage customers and keep the dialogue succinct, cordial, respectful, and outcome driven.

I would highly recommend this course to anyone considering doing it, and especially if you work in the customer service industry or manage a team that does. AAA+

Simon is a great trainer and there were many take aways from the session. He engaged everyone throughout the training!