I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.

He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.

The session was overall fun and informative, thanks to Simon’s excellent teaching style.

Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.

It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.

I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.

The course was very interesting, we learnt skills that can be developed both professionally and personally!

The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.

This training transformed my thinking both professionally and personally.

It emphasises Communicating clearly – Avoid dumping too much – Breakdown the information – Don’t Assume – Do your Checks.

These strategies are invaluable in any conversation. Thank you, Simon, for the excellent guidance – much appreciated.

I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.

The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.

I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.

Thank you for sharing your experiences and guidance.

I recently took part in the Customer Experience training conducted by Simon, which was mandatory for all employees. Before the training, like many others, I was apprehensive about its duration given our busy schedules and anticipated would be boring.

Surprisingly, it turned out to be the complete opposite. The training flew by, thanks to Simon’s fun and energetic delivery and his encouragement for active participation in various scenarios.

He imparted valuable insights and practical tips applicable not only in the workplace but also in personal interactions. Overall, the session was highly informative and engaging. Thank you, Simon!

This training explains exactly *why* good customer experiences are good and how to make them good for your customers. Best of all Simon builds a framework you can use in all your interactions and provides scenario insights that help you make the connection between the framework and how to use it in all the various types of customer interactions you have day-to-day, whatever your role.

E.g., having a clear framework for the Engage step make a huge difference. Once you understand the CX framework Simon teaches, just saying ‘hello’ becomes more purposeful. Having that conscious intent and being focussed on establishing trust when you kick-off that initial meet-and-greet makes a huge difference to the whole meeting.

I will be reviewing Simon’s excellent and simple-to follow CX framework as an essential part of my pre-meeting preparation for – well – just about everything from now on.

I found this course to be extremely engaging and enjoyable. Simon is a fantastic facilitator, very articulate, charismatic, and knowledgeable.

We learned some wonderful tips on how to engage customers and keep the dialogue succinct, cordial, respectful, and outcome driven.

I would highly recommend this course to anyone considering doing it, and especially if you work in the customer service industry or manage a team that does. AAA+

Simon is a great trainer and there were many take aways from the session. He engaged everyone throughout the training!

Awesome training provided by Simon, all the scenarios he gave with examples, and he also gave a live demo in the training which I enjoyed!

Training was very informative and hands-on experience of the situation. Something we do every day but did not realise that we are following same principles. Thanks for refreshing the concept!

It’s clear that Simon was a natural in providing us customer service training – I appreciated the enthusiasm and energy and found the learnings insightful.

The course was fantastic with a good amount of information and how to implement the strategies and tactics to ensure you get the customer on-side. Simon was a personable presenter. He was able to give examples and explain why the skillsets work and how to employ them.

Simon provided the perfect balance to deliver an enjoyable but focused message that I think met the needs of our newer staff members as well as our more seasoned staff who live and breathe ‘customer service’.

Having a mixed audience from across our practices for these sessions was a great format, and Simon’s approach was very well received.

I am sure everyone learnt something to take back and hone to improve the service experience for our customers (internal and external), and even our social lives. Thank You Simon!

Simon was a great presenter. I found the system really helpful and applicable, not only in a work setting!

As somebody who’s been in the customer function for 20 years now, I have great appreciation for how Simon broke down the interactions with customers and the psychology of how customers interpret and react to the messages we deliver.

Highly recommend Simon as a content & training provider!

Simon took us through a customer service refresher. I learned new skills that will defo go into my repertoire as additional skills I can use with my team and our customers. Great content and superbly delivered by Simon.

It was an awesome session with lots of real time examples to better relate to the content and truly embed what has been taught.

I was able to enjoy the whole 3 hour session without getting bored once! The trainer (Simon) knew how to conduct his content in such an interactive manner and so much involved and connected to each of the trainees.

Really enjoyable session, feel like a good use of time. The session felt like 40min as opposed to the full three hour block!

The focus on structure and technic meant that the content was well conveyed and practiced in the session.

Highly recommended! Simon taught skills you probably use every day but brought format and structure to it.

Makes you highly aware of how we form conversations and steer them in a direction where you get results.

Simon was very engaging and fun during the session, and I could take value from it and further apply it to everyday interactions.

We found the information very useful, and there was great examples and knowledge imparted in the training.

The changes in techniques and updates to some of the techniques I had been taught previously were appreciated.

I wished there had been more time to do role plays to practice the techniques more, so the team could have felt more comfortable with them.

However, the introduction to the trainer was too long winded. I would rather the presentation of the material follow the call flow, as for newer staff we jumped around and lot.

The material sent after the course was greatly appreciated and I have some of the pages displayed on my wall to assist me to use the techniques.

Simon thank you for making the training enjoyable and engaging. I have walked away with a lot of useful tips on dealing with difficult calls.

They say you can’t teach an old dog new tricks, I am here to say yes it is possible.

Simon is the perfect training partner for the job, as we all know we are never too old or too young to learn new techniques, even though we may be set in our ways.

Simon was able to gently implement new methods in ways that felt comfortable and natural.

I believe this service would be very beneficial for all areas of customer service and the results to your business is paramount in an ever changing landscape.

Thanks once again Simon.

Simon is an engaging and experienced trainer who taps into your customer service skills. He recognises the issues on the personal level and gives advice that caters to each issue. Very helpful and glad I have the chance to attend his sessions.

Training was just the right length in duration. Was to the point and enjoyable . Definitely not boring or long winded. Would certainly recommend.

We took part in a private Inbound Sales Phone Professional course which was tailored specifically to our need.

The course was practical and well structured. The simulation sessions and tools discussed personally helped me and our team to further build confidence when dealing with customers.

I must mention that Simon Blair (the trainer) is well experienced, focused, and flexible. His liveness drew high attention and participation during the full day session. Among many valuable take aways, the five core competencies and specific behaviours taught to us were highly commendable.

Thanks to Simon, Justin and to everyone at CX skills for your professionalism and friendly manner. Best wishes!

The course (over 3 days) was brilliant! Very engaging workshop. Tailored content.

Efficient and practical strategies that can be implemented immediately in my role and personal situations.

Definitely recommended.

I appreciate Simon’s dedication to delivering a high-quality session, and it’s evident that he is passionate about what he does!

The content was presented clearly and understandably.

The training not only met but exceeded my expectations, and I left with valuable insights and knowledge.

I highly recommend Simon to anyone seeking a top-notch training experience. Thank you, Simon, for your excellent guidance and expertise!

Enjoyed the training course conducted by Simon. He was engaging and made the day very enjoyable.

The course was well put together and beneficial to our team.

Very interesting, learnt some helpful tips on customer service! It would be great to learn more on dealing with conflict or emotions as we get a few emotional patients and family members.

Simon was one of the best trainers I met. He was keen on details, positive and right scripting, understanding, patient, and clear in explaining topics.

He doesn’t just spoon-feed, he really explains the scientific and logical how things work for you to become the best out of many customer service/sales representatives.

He can really tell what you need and will help you overcome the challenges. Also, he has an amazing sense of humor.

Overall he covers everything that you need and the training was fun! Kudos!

I highly recommend this training for anyone interested in a Customer Service role or wanting to improve their skills.

Simon has a great understanding of what is required to achieve a high standard of Customer Service. I really enjoyed this training which was also delivered with a great sense of humour!

Simon helps make a somewhat painful process both instructive and even a little enjoyable. Clear structure to information helps make it easy to understand.

I found the training most beneficial as this is my first time in a call centre environment.

Simon was a fantastic trainer being down to earth and with so much experience in the field, the role play really helped consolidate the information and stepping it out in sequence.

Would highly recommend this course to others. I found that that it was a very well-structured course that made it easy and effective to apply not only to work, but any aspect of life. Thanks Simon!

Great Course, hands-on phone course discussing essential and useful skills. Interesting information discussed with relevant examples to all types of work.

I would recommend this course even for the most seasoned customer-facing professional.

Simon’s insights and experience were communicated in an engaging way and the benefits of the suggestions were seen immediately once implemented.

I found the language tips when communicating with customers have really helped me augment my skills. Really useful!

I would recommend these sessions to everyone who is looking to sharpen their customer service skills.