CX Skills trainer · ACXPA Verified Trainer
Nathan Burke
High-performance leadership and team culture, from a Hall of Fame footballer who went on to help run a 1,300-seat contact centre.
Nathan brings elite-sport clarity to commercial leadership: ownership, standards and practical behaviours that lift team performance quickly.
- Australian Football Hall of Fame (2021)
- Former COO of a 1,300-seat contact centre
- Leadership, culture and frontline programs
- Onsite or live online
Nathan Burke
High-performance leadership and team culture coach
- 2021inducted into the Australian Football Hall of Fame
- 1,300seat contact centre he helped lead as COO
- 3years on the AFL Match Review Panel
Meet Nathan
Want leaders who set clear standards and own the results?
Nathan Burke translates elite-sport clarity into commercial leadership. He focuses leaders on ownership, standards and practical behaviours that improve team performance quickly and sustainably.
After a long AFL career with St Kilda, he moved into business leadership, including Chief Operating Officer and People & Culture Manager at CallActive, a 1,300-seat contact centre operation across Australia and New Zealand.
He now provides performance consulting to public and private sector organisations.
His sessions are story-rich, direct and immediately actionable.
- Former COO and People & Culture Manager, CallActive
- Assistant Coach (AFL) and Senior Coach in the AFLW
- Former consultant with Mettle Group
- Diplomas in Teaching and Business
- ACXPA Verified Trainer
How Nathan can help
What do you want your team to get better at?
Nathan delivers leadership, culture and frontline programs privately for your organisation.
3 courses
Private programs
Onsite or live online, shaped around your strategy, language and KPIs.
Not sure which program fits? Ask for a recommendation
Leadership programs
What can your leaders work on with Nathan?
Nathan can deliver set programs or design a series for your context, aligned to your strategy, language and KPIs.
His programs also cover team building, culture assessment and design, resilience workshops and off-site facilitation.
Standards and accountability
Ownership and mutual accountability across the team.
Difficult conversations
Being respected, not just liked.
Leading change
Control what you can control.
Motivation
Confidence, control and connectedness (the 3Cs).
Coaching to perform
The GROW model and coaching methodology.
Leader resilience
Leading well through difficult periods.
Talk to us
Questions about training your team?
Book a call to talk it through, or send us a message and we’ll get back to you.
Prefer the phone? Call +61 3 9008 7287 (Mon–Fri, 8:30–17:30 Melbourne time) or email hello@cxskills.com.au.
Want Nathan to work with your leaders?
Tell us about your team and we’ll shape a program around your goals, onsite or live online.