Self-Paced Online Training
Flexible Training That Works for Individuals or Teams
Build practical customer service, sales and leadership capability at a pace that suits real-world workloads. Our self-paced online courses are designed for both individual professionals and organisations who need flexible, high-impact development without locking in workshop dates or travel.
Subscriptions provide instant access to a growing library of over 300 short courses, 20+ structured learning pathways and micro-learning videos — complete with workbooks, action plans and quizzes that turn ideas into real behaviour change.
Whether you're developing your own capability or standardising skills across a team, you can lift performance quickly and keep learning moving without disrupting day-to-day operations.
Keep scrolling to learn more, or jump straight to a section below:
Benefits of Self-Paced Online Training Courses
Flexible, practical and budget-friendly for modern workplaces
Not every organisation can shut down phones, pull whole teams off the floor or fund regular live workshops. Self-paced online training gives you a way to build skills consistently anyway – without travel, room hire or complex scheduling.
For teams who already invest in live training, the library becomes a powerful support: pre-work, refreshers and just-in-time learning between sessions. For everyone else, it’s a realistic way to offer quality development without blowing the budget.
Learn when it actually fits
Staff can complete short modules between calls, appointments or tasks, instead of losing full days to training that doesn’t match your operational reality.
Short, focused lessons
Most courses are under 15 minutes, with clear, practical examples that are easy to remember and use on the next call or customer interaction.
Just-in-time support
Employees can jump into the exact topic they need – handling complaints, empathy, difficult callers – right before they put it into practice.
Caters for different learning styles
Videos, workbooks and quizzes give visual, auditory and hands-on learners multiple ways to absorb the same core skills.
Progress at a realistic pace
Staff can pause, replay and revisit modules as often as they need, building confidence without feeling rushed or exposed in a classroom.
Reinforces live training
When you do run workshops, employees can use the library to prepare beforehand and refresh skills weeks or months later.
Consistent standards across teams
Everyone learns the same frameworks and language, so service quality doesn’t depend on who happened to train them on the job.
Scales with growth and turnover
New starters, temps and casuals can be brought up to speed quickly without booking separate courses every time headcount changes.
Predictable, low training costs
A single subscription gives access to hundreds of courses, replacing a patchwork of one-off workshops and external providers.
Easy tracking and reporting
Dashboards show who has completed what, helping you demonstrate investment in training and support compliance and audit requirements.
Supports dispersed and hybrid teams
Remote offices, home-based staff and field roles all access the same content, so location no longer dictates who gets trained.
Reduces risk and “hope for the best”
Documented training paths and completion records help you show that staff were supported to handle complaints, difficult customers and high-risk conversations.
Who Are the Self-Paced Courses Suitable For?
No matter your industry or job role, developing essential soft skills is key to success.
Our self-paced courses, pathways and micro-learning videos are designed for all employees – from frontline staff and managers to senior leaders and support teams.
With over 300 courses covering customer service, leadership, communication, sales, stress management, coaching, resilience and workplace wellness, there’s training to suit every role and every business. Here are just a few of the groups who benefit most.
Frontline Employees
Whether your frontline staff are in a contact centre, retail store, factory floor or office, the self-paced library is easily accessible from any device.
Employees can watch 1-minute skill videos for a quick refresher, complete 10-minute courses, or follow a structured learning pathway.
Content helps them build customer service, sales and communication skills, along with resilience and stress management strategies.
Frontline Managers & Team Leaders
Managers can assign video courses for their teams to watch and use the completed workbooks to check understanding and spark deeper conversations.
They can also play short videos in daily huddles, team meetings, coaching sessions and mini-training sessions.
Leadership and coaching courses help managers strengthen their own skills and improve everyday leadership behaviours.
Senior Managers & Leaders
A ready-made library of soft skills training makes it easy to embed consistent content into inductions, refreshers and ongoing coaching.
Senior leaders can use the programs to align expectations, lift service standards and support cultural change across teams.
They also benefit personally from leadership, stress, resilience and interpersonal skills content.
HR & Learning Teams
HR and L&D teams use the self-paced library to support capability development across customer-facing roles without needing to schedule workshops for every topic.
The bite-sized videos and short courses make it easier to provide consistent training for onboarding, refresher programs and ongoing development.
You can direct staff and managers to the specific courses and learning pathways that match their role or performance goals, making development more targeted and easier to manage.
What's Included - All For One Low Monthly Price
Get instant access to a massive and constantly-growing library of short courses, micro-learning videos and structured learning pathways — designed to build practical, real-world skills fast for individuals or teams.
Netflix-Style Experience
Browse, search and jump straight into learning with an intuitive, modern interface.
230+ One-Minute Skill Videos
Rapid tips that deliver quick insights you can apply immediately.
120+ Ten-Minute Courses
Short, practical courses with workbooks and quizzes to deepen learning.
20+ Structured Learning Pathways
Curated multi-step programs for customer service, leadership, sales and more.
New Content Added Monthly
Your library stays fresh with new videos and pathways released regularly.
All Included in One Price
No tiers or add-ons — every user gets full access to the entire library.
Browse Every Course Included in a Monthly Subscription
Switch between 1-minute microvideos and 10-minute short courses, then filter by topic to find exactly what you need.
Choose quick refreshers (1-minute) or deeper skills (10-minute lessons with workbooks and quizzes).
Course Pathways – Structured Learning Made Easy
Your monthly subscription includes over 300 individual courses. Course Pathways turn them into done-for-you programs for specific roles and skill areas — so whether you’re learning solo or rolling training out across a team, you always know what to do next.
Instead of picking random videos, you follow a sequenced pathway of short courses, workbooks and quizzes that build capability step by step. It’s the same practical content as the individual courses you saw above — just organised into structured learning journeys.
Why choose a Course Pathway?
Each pathway is curated for a specific role or outcome, so you’re not guessing what to take next.
Pathways blend 1-minute and 10-minute lessons, making it easy to learn in the gaps between work and life.
Complete a pathway and you’ll earn a digital certificate you can share or keep for your records.
All 20+ Course Pathways and 300+ courses are included in the same low monthly price per user.
Explore 9 of our most popular learning pathways
These pathways bundle multiple short courses into ready-made programs for common roles and development goals. Explore some of the popular pathways below - click to explore all the included modules in each pathway.
Customer Service Pathway
Enhance customer interactions and service excellence.
Sales Skills Pathway
Boost sales techniques, persuasion and closing skills.
Handling Challenging Customers Pathway
Master handling difficult customers with confidence.
Contact Centre Agent Pathway
Develop essential skills for contact centre success.
Reception Customer Service Pathway
Improve professionalism and first-contact service.
Requests For Service Pathway
Enhance service request handling and efficiency.
Stress & Resilience Pathway
Strengthen resilience and manage workplace stress.
New Leader Pathway
Develop leadership, coaching and decision-making.
Coaching Skills Pathway
Mentor, guide and motivate teams effectively.
Trackable training records for employers
Completed Pathways create a clear record of structured training for each employee, giving you evidence that soft-skills development has actually happened.
- Supports workplace compliance and duty-of-care obligations.
- Helps mitigate risk around workplace stress and wellbeing claims.
- Demonstrates proactive investment in employee wellbeing and skill development.
Individual courses are perfect for quick refreshers. Pathways give you the documented learning journey when you need a paper trail.
More pathways included in your subscription
Beyond the 9 featured course pathways above, your monthly subscription also includes specialised pathways covering leadership, conflict, AI, wellbeing and more (or you can create your own pathways):
Core leadership skills, including coaching and communication. (12 videos)
Call handling, professionalism and customer rapport. (6 videos)
Proven strategies to boost productivity and efficiency. (6 videos)
Practical tools for handling workplace conflicts. (8 videos)
Stress, mindfulness and resilience techniques. (6 videos)
Skills required for CRM excellence and awards. (10 videos)
Engaging presentation and facilitation skills. (9 videos)
Growth mindset and persuasion techniques. (12 videos)
Using AI tools to improve productivity and efficiency. (4 videos)
Coping strategies for high-stress events and crises. (8 videos)
Stronger verbal and written communication. (8 videos)
Efficient management and resolution of service requests. (10 videos)
How Your Team Can Access the Online Courses Library
Your employees can start learning instantly from any device — at home, in the office, or on the go — with nothing more than an internet connection.
Choose the delivery method that suits your organisation: use our online learning platform, integrate courses directly into your LMS, or receive SCORM-ready packages for seamless deployment.
For Individuals
Access all courses instantly from any device. No setup, no configuration — just browse, watch and learn with ease.
For Businesses (No LMS)
Use our built-in platform to assign courses, track progress, manage teams and capture completion records — no LMS required.
For Businesses (With LMS)
Embed courses directly inside your LMS using our SCORM-ready packages. Create custom learning pathways and consolidate all training in one place.
💡 A Learning Management System (LMS) is used by organisations to deliver, track and manage employee training. Our courses can be integrated directly into your existing LMS for a seamless learning experience.
If your LMS uses SCORM, we can supply a minimum of 20 SCORM-ready course packages with all required files.
Effortless Course Assignment & Progress Tracking
Managing employee training shouldn’t be a spreadsheet nightmare. With CX Skills Business subscriptions, you can assign courses to individuals, teams or entire departments in just a few clicks, then see exactly who has started, who’s on track and who needs a nudge.
- Assign courses in seconds
Allocate training by role, team or location and reuse saved assignment templates for new starters. - Track real-time completion & engagement
Dashboards show who has enrolled, started and completed each course or pathway, with exportable reports. - Create your own custom pathways
Combine any of the 300+ courses into tailored learning journeys for specific roles, projects or compliance requirements. - Support compliance & psychosocial safety obligations
Keep an auditable record of who has completed required training on stress, resilience, respectful behaviours and leadership.
Assign courses, monitor progress and export completion records from a single, intuitive dashboard.
Ideal for business plans that need clear evidence of training and consistent skills across teams.
High Quality, Locally Produced Training Courses
When it comes to training, local matters. That’s why our self-paced courses, micro-learning videos and quizzes are developed in partnership with Learning Planet TV, a New Zealand-based company with over 30 years of expertise in learning and development.
Unlike many offshore alternatives, the content is locally produced in clear, neutral English, making it ideal for Australian workplaces. The award-winning production keeps lessons engaging, practical and easy to roll out at scale.
Since 2013, Learning Planet TV has been trusted in over 160 countries, helping organisations build skilled, confident teams with training that is practical, effective and easy to implement.
Multi-award-winning content gives you confidence that the production quality and instructional design meet a high professional standard.
Trusted by Businesses of All Sizes – Across Australia and Beyond
Thousands of businesses – from leading Australian brands to small businesses and frontline teams – are already using the Learning Planet platform to upskill their people.
We support well-known household names as well as small offices, medical clinics, warehouses, retailers and manufacturers that want practical, ready-to-launch soft skills training.
Your Online Training Course Subscription Includes
One simple monthly subscription per user gives your team access to the full Learning Planet TV library: 230+ microlearning videos, 120+ short courses with workbooks, action plans and quizzes, plus 20+ structured learning pathways and built-in reporting tools.
Choose the subscription level that fits your needs – from single users through to business plans and custom SCORM solutions. The features below are included by plan.
On smaller screens, swipe sideways to view the full table.
| Feature | Individual | Business | Custom / SCORM |
|---|---|---|---|
| 230+ microlearning videos | |||
| 120+ courses with workbooks, action plans & quizzes | |||
| 20+ structured learning pathways | |||
| LMS integration & SCORM files | |||
| Downloadable certificates (on completing pathways) | |||
| Progress reporting | |||
| Employee & team reporting | |||
| Full dashboard (assign courses, reminders & tracking) | |||
| Live customer support (Australian business hours) | |||
| View Individual pricing | View Business pricing | Discuss SCORM options |
Next step: choose the subscription level below that matches your headcount – from single Individual users through to multi-site Business plans and custom SCORM packages.
Self-paced Course Subscriptions — FAQs
The subscriptions are designed for organisations that want ready-to-launch soft skills training for frontline teams, leaders and support staff. That includes contact centres, customer service teams, sales, administration, healthcare, education, government, and any role that talks to customers or colleagues.
You can start with a single user and scale to multi-site teams using the Business and Custom / SCORM plans.
Every subscription gives your users access to the full Learning Planet TV library: 230+ microlearning videos, 120+ short courses with workbooks, action plans and quizzes, and 20+ structured learning pathways.
Business and Custom plans also include reporting dashboards, course assignment tools, progress tracking and completion exports, so you can prove training activity for audits and compliance.
Individual: single-user access with the full library included. Ideal for solo learners, consultants or very small businesses.
Business plans: include a set number of users plus course assignment, reminders, progress tracking and reporting for managers.
Custom / SCORM solutions: designed for larger teams or those wanting SCORM files for their own LMS.
Yes. You can upgrade as your team grows or move to Custom / SCORM beyond 100 users.
If you need to reduce numbers, we’ll align the change with your next billing period.
Yes. The Custom / SCORM option provides SCORM-ready packages.
Contact us to discuss requirements.
Managers can assign courses and pathways to individuals, teams or locations from a central dashboard.
You can track who has enrolled, started and completed each course and export completion data.
See the Course Assignment & Tracking guide.
The library includes courses on stress, resilience, challenging customers, respectful behaviours and more.
Business plans provide auditable completion records.
Subscriptions are billed monthly in AUD (ex GST).
No long-term contracts. Cancel before the next billing cycle.
Annual invoicing is available with an additional 10% discount.
ACXPA members receive 25% off self-paced plans and CX Skills public training.
When logged in, you’ll see the member pricing table with discounts applied.