Hobart & Tasmania

Customer Service Training Courses in Tasmania

Our customer service training in Hobart, Launceston, Devonport and across Tasmania gives your team practical skills to lift satisfaction and handle challenging situations with confidence.

Join a live online public course, run a private program onsite in Tasmania or online, or start self-paced today.

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4.9/5 from 374 verified reviewsGoogle5.0 from 39 reviews
  • 400+ organisations trained
  • Live online or onsite in TAS
  • Certificate included
  • Self-paced from $9.15 per person a month
Fishing boats on the Hobart waterfront with the city behind
Customer Service Training across Hobart, Launceston, Devonport and regional Tasmania.

Trusted by Tasmanian organisationsA sample of Tasmanian organisations that have trained their people with CX Skills, across Hobart, Launceston, Devonport and regional areas. See who we’ve trained

  • City of Hobart logo
  • Derwent Valley Medical Centre logo
  • MyState Bank logo
  • RACT (Royal Automobile Club of Tasmania) logo
  • TasNetworks logo
  • TasWater logo
  • The People Project Tasmania logo

Why CX Skills

Why Tasmanian teams partner with CX Skills

Training that fits how Tasmania works, from Hobart and the Derwent Valley to Launceston, Devonport and the North-West.

Real trainers, real experience

Sessions are led by people who’ve run contact centres, helpdesks and frontline teams. We teach the behaviours that improve real customer conversations.

Built for Tasmanian industries

Government and utilities, healthcare, banking, tourism and growing contact centres: scenarios reflect the realities of Tasmanian teams and customers.

Onsite in Tasmania or online

Bring us onsite in Hobart, Launceston or Devonport, a short flight for our Melbourne-based trainers, or train live online from anywhere in the state.

Your options

Choose your training path

Across Tasmania you can join a live online public course, or run a private program for your team, online or onsite in Hobart, Launceston or Devonport.

Prefer to learn in your own time? Self-paced courses work anywhere.

Live · public

Live public online courses

Book a ticket and train alongside people from other organisations.

  • A real trainer, live via Zoom
  • Interactive: breakout rooms and role-plays
  • Book one ticket or more
  • $315–$2,797 per person (course dependent)
See upcoming dates
Live · private

Private training in Tasmania

Your team only, onsite at your workplace or live online.

  • Onsite in Hobart, Launceston or Devonport, or online
  • Tailored to your scenarios and KPIs
  • You choose the dates and session lengths
  • Minimum 5 participants
Talk to us about your team
Self-paced

Self-paced online training

Recorded video lessons in your own time. No live trainer.

  • Short recorded lessons of about 10 minutes
  • Online quizzes and workbooks
  • 400+ and growing library of courses
  • From $9.15 per person a month, ex GST
Explore self-paced courses

ACXPA members save 25% on CX Skills live public courses, plus live expert sessions, self-paced courses and tools to improve CX all year round.

See ACXPA membership

Training categories

Popular training categories for Tasmanian teams

The programs most often booked by Tasmanian organisations. Most run as live online public courses, and all can run privately for your team.

Phone customer service

World-class phone skills for customer service agents and call centre teams.

View courses and modules

Face-to-face customer service

Exceptional in-person experiences across retail, hospitality and front-of-house roles.

View courses and modules

Reception & front desk

First impressions, professionalism and service confidence at the front desk.

View courses and modules

Support & helpdesk

Help tech support and helpdesk staff resolve customer issues effectively and empathetically.

View courses and modules

Call & contact centre

Training for agents, team leaders, managers and workforce planners across all types of contact centres.

View courses and modules

Customer-focused culture

Shift culture and mindset to improve customer service across your whole organisation.

View workshop details

Customer experience (CX)

CX foundations, CCXP exam preparation and journey mapping with expert-led programs.

View courses and modules

Sales

Boost revenue and customer engagement with proven sales frameworks and skills-based training.

View courses and modules

Workplace resilience & mental health

Support employee wellbeing and resilience with practical workplace mental health training.

View courses and modules

Workforce optimisation (WFM)

Forecasting, scheduling and real-time contact centre management with industry-led WFM training.

View courses and modules

Debt recovery & collections

Compliant, ethical and effective collections and customer account management.

View course and modules

Managing difficult customers

Defuse anger, handle objections and protect wellbeing in tough interactions.

View course and modules

Course formats

Most courses come in three formats, live online or onsite. We can also tailor a program to suit your schedule.

  • Essentials1 × 3-hour session
  • Foundations2 × 3-hour sessionsor a half day onsite
  • PRO3 × 3-hour sessionsor a full day onsite

Not sure which course fits? Ask for a recommendation

Upcoming live public courses

Join a live online course from Tasmania

Live via Zoom, so there’s no travel. Book one ticket or several, and pay by card or request an invoice.

  • Live with an expert trainerReal-time practice and coaching, not a recording.
  • Certificate of completionA digital certificate for everyone who completes the course.
  • Templates to keepTake-away templates and reference materials to use back at work.
  • ACXPA members save 25%Member pricing on every public course.
  • 8Oct2026Customer Service Phone EssentialsThu 8 Oct · 9:30am–12:30pm AEDT · 3 hours · Online via ZoomGive your team a proven structure for every customer call in this 3-hour live online course with Simon Blair, on Thursday 8 October 2026.$315ex GSTView course
  • 8Oct2026Reception Customer Service EssentialsThu 8 Oct · 1:30–4:30pm AEDT · 3 hours · Online via ZoomHelp your front desk make a great first impression on every visitor, call and email in this 3-hour live online course with Simon Blair, on Thursday 8 October 2026.$315ex GSTView course
  • 13Oct2026CX Management FundamentalsTue 13, Wed 14, Thu 15 and Fri 16 Oct · 12:30–5:30pm AEDT · 4 × 5 hours · Online via ZoomThe October 2026 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord, covering the five CCXP® competencies. Rated 4.9/5.$1,997ex GSTView course
  • 21Oct2026Real-Time WFM for Contact Centre AnalystsWed 21 Oct · 9:00am–5:00pm AEDT · 1 day · Online via ZoomThe October 2026 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.$697ex GSTView course
  • 27Oct2026Phone Customer Service FoundationsTue 27 and Wed 28 Oct · 9:30am–12:30pm AEDT · 2 × 3 hours · Online via ZoomGive your team a proven structure for every call, plus the confidence to handle difficult customers, in this 2 × 3-hour live online course with Simon Blair, Tuesday 27 and Wednesday 28 October 2026.$485ex GSTView course
  • 27Oct2026People Leadership for Call Centre Team LeadersTue 27 and Wed 28 Oct · 12:30–5:00pm AEDT · 2 × 4.5 hours · Online via ZoomThe October 2026 People Leadership for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the Team Leader role, engagement and the conversations that lift performance.$897ex GSTView course
Times shown in Melbourne time (AEST/AEDT), the same as Hobart.

Live online training

Wondering if online training really works?

Tasmanian organisations already use our live online format to upskill their staff.

Expert trainers, hands-on practice and real feedback, without the travel and venue costs.

Live, not a webinar

A real trainer, live via Zoom, with small groups, cameras on and questions welcome. The same experts who deliver onsite.

Interactive practice

Role-plays, breakout rooms, coaching and practical drills so skills stick. Two-way conversations, not passive slide reading.

No flights to the mainland

Expert training without flights to the mainland or venue hire, and one session can bring together staff from right across Tasmania.

Reviews

What Tasmanian customers say

Feedback from learners across Hobart, Launceston, Devonport and regional Tasmania who’ve completed our public and private training.

4.9

374 verified reviews across all CX Skills courses

Read every review
5.0

Courses in this area · 6 reviews

5.0

On Google · 39 reviews
Independently verified

Very relevant and interactive!

Review of May 2025 Customer Service Phone Essentials

Simon delivered this workshop really well, great interaction and insights with great take aways.

Avatar for Kim Webb
Kim Webb
Team Leader call centre
Tasnetworks

Personal, relatable and practical.

Review of May 23 Customer Journey Mapping

The course was amazing. This is the first journey mapping course I have attended, and I was sceptical – I was worried it would be very broad, hard to apply and full of jargon.

It was the opposite, and I am continually referring back to the learning materials and putting into practice what I learnt.

Avatar for Rebecca Perkins
Rebecca Perkins
Senior Service Designer
TasWater

Great feedback from all participants

Review of Phone Customer Service Essentials

Hi Simon, the training workshops with the team went really, really well. It was such a positive learning exercise for all of them and the feedback I received was great!

Avatar for Belinda Morrisby
Belinda Morrisby
Group Manager Training & Development
RACT

Great Passion and Program!

Review of Inbound Sales Professional (Private Course)

I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.

Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process!

Avatar for Chris Saunders
Chris Saunders
Branch Team Leader
RACT

Great Model That Works!

Review of Inbound Sales Professional (Private Course)

If you want to improve your sales team’s performance and build an engaging, supportive coaching environment, this course will get you there.

Simon’s insights will motivate and guide your leaders and sales teams with structured practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!

Avatar for Roseanne Schmalfuss
Roseanne Schmalfuss
General Manager
RACT Member Contact Centre

Results Talk!

Review of Inbound Sales Professional (Private Course)

Hi Simon, thanks again for your support. Clearly, the program is working! To illustrate how strong the performance has been, as at the end of January:

– Overall we’re 9% above budget in new premium sales for the first 7 months

– The call centre team are an amazing 17% above budget financial year to date

– Year to date sales compared to the same period last year are 13% up

– We have achieved 17% more in premium sales this January than the previous one

In addition, the continued improvement in our customer experience using the model is clear evidence that the quality and outcomes of those interactions are an extremely positive one.

Avatar for Andrew paynter
Andrew paynter
Group General Manager, Retail Network
RACT

See all testimonials

FAQs

Training in Tasmania

Delivery, group sizes, pricing and booking for Tasmanian teams.

Still have questions? Get in touch
Do you deliver in Hobart, Launceston, or statewide?

Yes — our training is available live online, or we can run private onsite workshops in Hobart, Launceston, Devonport or regional Tasmania (Travel fees apply).

Who usually takes part in Tasmanian courses?

Staff from councils, banks, utilities, healthcare providers, tourism operators and call centres across the state. We train everyone from new recruits through to experienced leaders.

How long are the courses?

Most public programs run in 3-hour live online blocks to minimise downtime. Private onsite delivery can be structured as half-day or full-day sessions depending on your needs.

What subjects do you cover?
  • Customer Service — reception, phone, tech support, email/live chat, difficult customers
  • Sales & Collections — inbound sales, retention, collections
  • Call/Contact Centres — agent, team leader and manager pathways
  • Workforce Management (WFM) — forecasting, scheduling, real-time
  • Customer Experience (CX) — foundations, journey mapping
  • Workplace Mental Health — resilience essentials and advanced
What’s the difference between public and private delivery?

Public: set dates, live online, join from anywhere.

Private: just your team, flexible dates, tailoring optional, delivered onsite in TAS or live online.

How many people can join?

Public: book one person or several.

Private: a minimum of 5 participants. Groups generally run with 5–16 people so there is plenty of practice and coaching time, and larger teams can be split into multiple groups.

What results can Tasmanian organisations expect?

Our Tasmanian clients tell us they see happier customers, more engaged employees and better business outcomes. Participants leave with clearer communication skills, stronger confidence and practical tools to prevent or resolve escalations. The end result is more consistent service experiences, improved satisfaction scores and measurable improvements to team culture and performance.

How is pricing structured?

Public courses are priced per person, payable online or via invoice. Private programs are quoted per group, based on format, duration and tailoring. We’ll provide a clear proposal for Tasmanian delivery.

What do we need for online training?

A laptop or PC with camera and mic, stable internet, and Zoom access. We recommend individual logins for practice sessions, but groups joining from a shared office in Hobart, Launceston or Devonport can also work.

Do participants get certificates? Are the courses nationally accredited?

Yes — every learner receives a Certificate of Completion that can be used for HR files, performance reviews and professional development plans.

Our courses are not nationally accredited. That’s intentional: accreditation frameworks often focus on compliance paperwork rather than capability, adding unnecessary cost without guaranteeing better outcomes. Instead, we prioritise practical skills, role-plays and coaching that transfer directly to the workplace.

For more detail, see our guide: Why we don’t offer accredited customer service training.

Who runs the sessions?

Courses are delivered by seasoned trainers who’ve led contact centres, customer service teams and CX programs. Each course page shows their profile, reviews and expertise so you know who’s guiding the learning.

Do you offer self-paced options?

We do! Self-paced online courses are flexible, affordable, and popular with Tasmanian staff who can’t commit to scheduled live sessions.

How do we book training in Tasmania?

Public: browse categories above and register for a date that suits.

Private: contact us with your preferred dates, location and group size — we’ll send a tailored Tasmania proposal.

Let’s strengthen customer service in Tasmania

From individual enrolments on a public course to team programs in Hobart, Launceston or Devonport, we’ll shape training around your people and your schedule.

See upcoming datesTalk to us about your teamExplore self-paced