March 2025 Technical Support and Help Desk Customer Service Training FOUNDATIONS training course 

Highly recommend Simon, his extensive knowledge and experience makes for really engaging and fun training sessions. He has an absolute passion seeing people excel at phone and sales skills. Highly recommend! Thanks again, Chris.

I appreciate your time Simon, I have learned a lot and had fun in the process 🙂

Thanks for the training Simon, it was very informative and enjoyable!

Simon was a very helpful coach who took great care in providing me with an enhanced understanding of customer service. The methods he taught me were followed by roleplay scenarios and the psychology involved. I greatly benefited overall as he gave me personalised application catered towards my job, with an in-depth reflection of previous difficult calls I received. Was both informative and fun. Would highly recommend.

Daniel was a terrific trainer, he was extremely engaging and encouraging to all participants. The content was great and provided myself and my colleagues a lot of clarity around how to improve our quality process. I definitely recommend this course for anyone looking to expand and/or improve their quality assurance procedures.

We can’t thank Rod & Simon enough for the flexible way they accommodated our team and our learning needs. We undertook the creation of our Customer Experience Journey in addition to our normal work and Rod & Simon enabled us to be supported to undertake the work in between our sessions so that each training sessions was then applied into practice.

We feel more than capable now to undertake more Customer Experience Journey Mapping exercises independently. Thankyou again Rod & Simon!

Good training, learned many new things regarding call centre & leadership skills. Training provided by Marc was excellent.

I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.

He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.

The session was overall fun and informative, thanks to Simon’s excellent teaching style.

Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.

It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.

I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.

The course was very interesting, we learnt skills that can be developed both professionally and personally!

The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.

This training transformed my thinking both professionally and personally.

It emphasises Communicating clearly – Avoid dumping too much – Breakdown the information – Don’t Assume – Do your Checks.

These strategies are invaluable in any conversation. Thank you, Simon, for the excellent guidance – much appreciated.

I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.

The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.

I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.

Thank you for sharing your experiences and guidance.

Did the introduction to contact centre manager course with Justin, and it was a fantastic experience!

You could clearly see the passion and joy Justin had for what he was teaching and it was clear to see his experience.

I really enjoyed some of the storytelling and practical examples Justin provided, it really helped tie everything together.

Strongly recommend!

The training provided by Justin was really good, lots of information that will benefit us in many ways in the contact centre!

Just finished the introduction to contact centre management course, I really enjoyed it Justin was excellent as facilitator. Some fantastic content.

This course is great for a variety or people in different positions. Team leaders looking to progress would get a lot of benefit but even Contact Centre managers like me who have done the role for a while.

It provided some great insights to customer experience and how to help your team leaders to have a greater impact on their people & customers. I’m armed with quite a few practical take aways.

Really enjoyed this course! Designed well so that it fits with a busy work schedule.

Great content, delivery and knowledge from Daniel and interesting discussions with the group.

I found this course really valuable and have been able to implement and test some thinking and ideas immediately.

Highly recommend this CX fundamentals course, was initially apprehensive about spending so many hours online but Daniel Ord is such a gifted trainer and facilitator that he made it super engaging and so practical with real life, tangible case studies sprinkled throughout the course.

I loved learning from fellow course attendees through their various industry sectors but all with the focus of designing and delivering exceptional customer experience regardless of where each one of us sat within our organizations.

I found this course to be very engaging, Daniel does a wonderful job of keeping it interesting and honestly the time just flew. Whilst I work in the CX Field every day, this course challenges your thinking in the field of Customer Experience (CX) and have given me some fresh perspecitives.

It is not a tick the box type of course, it is very worthwhile with genuine learnings. I would highly recommend to any either starting their journey or well into their CX journey

Daniel is a passionate and very knowledgeable CX expert who was very engaging throughout the whole course. Relevant course content and thought-provoking activities to learn through discussion. Definitely recommend this training!