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October 2023 Inbound Phone Sales Essentials Course
The October 2023 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The training is aligned to the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Framework that has been refined and optimised over three decades, and is the same framework used to assess the sales performance of contact centres that is published in the Australian Contact Centre Industry Benchmarking Data each month.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace.
It’s based on a sales-from-a-service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your employees learn to be both more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over 1 x 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, resulting in increased sales opportunities for your business.
October 2023 Inbound Phone Sales Essentials Training Course Fast Facts
Built specifically for online training!
This October 2023 Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
Course Overview
Learn more about the October 2023 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
Who should do this course?
The October 2023 Inbound Phone Sales Essentials Training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc. The skills we teach are applicable to all industries, products and services!
Typical roles include:
- Call centre agents working in a sales or service role.
- Customer service staff.
- Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers.
- Warehouse employees who handle sales calls from customers.
- Telephone account managers.
If you already have some experience on the phones or are looking for something more in-depth, visit our Inbound Phone Sales Professional course or for more generic customer service skills, visit our Customer Service training courses.
What your employees will learn:
The October 2023 Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
1. How to Engage
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
2. Discover
Techniques to have better conversations to establish what customers want to achieve.
3. How to Close
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
Looking for something a little more in-depth?
Check out our Inbound Sales Phone Professional course – delivered over 3 x 3-hour sessions including additional modules and more time to role-play and refine your skills.
As well as a ready-made courses, we can also custom design a program specifically for your business – contact us for more information.
About Your Trainer
The October 2023 Inbound Phone Sales Essentials training course has been designed by Simon Blair, one of Australia’s leading Customer Service & Sales trainers.
Simon is a father of 4 and lives in the Eastern Suburbs of Melbourne. His twin girls keep him busy running around following their footy careers (one is an AFLW footballer with Collingwood) and he has a great love of music.
He does land the odd corporate or private gig around town as an acoustic guitarist and singer belting out rock and pop classics.
He has great adventures with his partner Ines, loves the North Melbourne Kangaroos footy team and every now and then escapes into other worlds when playing Dungeon & Dragons with his mates. He likes to call himself a ‘cool nerd’.
Inbound Phone Sales Essentials Training Course Testimonials
We’ve received great feedback and testimonials from participants who have completed the training, with a selection of recent testimonials below.
Great Training & Support!
Thank you so much for your time today. It was an absolute pleasure to learn the phone sales method from you. I have since gone over all of the content you have sent through – some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journe!
Skills for life!
Hi Simon, hope you are doing fine. I have moved out of and have since joined a new organisation but I wanted to tell you that the learning and insights from your sales training sessions are still really helping me in my day-to-day life. Also, I can actually implement the learnings here as well in my new role. I can not thank you enough for this!
Why Businesses Trust CX Skills
At CX Skills, we focus on what we do best - delivering expert-led training in customer service, customer experience (CX), contact centres, workforce optimisation (WFM/WFO), and workplace wellness. Unlike generic training providers, our courses are developed and facilitated by industry professionals with real-world experience who know what it takes to succeed.
We’re the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we’re a small business, proudly Australian-owned and operated.
Trusted by hundreds of businesses and backed by outstanding customer testimonials, CX Skills ensures your team receives training that is practical, engaging, and designed for real-world success.
Customer Reviews & Testimonials
Our customers love what we do! Here’s a sample of what they have to say, or you can read all our customer reviews here >
Some of the Organisations We've Trained
We’re proud to have worked with a diverse range of organisations across multiple industries, sizes, and sectors. 👉 See the full list of our customers here >
Course Date and Time
The October 2023 Inbound Phone Sales Essentials course will be delivered via Zoom at the following date and time:
- Date: Wednesday 25th October 2023
- Time: 13:00 to 16:00 AEDT (Melbourne, Australia)
Dates don’t suit? See what other sessions are available > or contact us about a private course (a private course can be more cost-effective for larger groups and provides you with flexibility over the dates and times).
Pricing and Payment Options
The October 2023 Inbound Phone Sales Essentials Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session). Tickets can be purchased using a credit card or requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
- Save 15% if you purchase three or more tickets in the same transaction.
- Need to train your whole workforce? Contact us for volume pricing!
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🚀 Learn More & Save 25% Before You Enrol >Got questions about this course? Want to train your whole team or centre? Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >
