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Introduction to Contact Centre Management
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Become an Amazing Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management
Contact Centre Management Fundamentals
Monitoring and Coaching Agents
Quality Assurance for contact centres
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Employee Engagement Activities for Managers
How to Manage & Lead Employees
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About Us
About CX Skills
Course Categories
Contact Centre
Agents/frontline
Team Leaders
Managers
Sales
Customer Experience
Customer Service
Live Chat
Net Promoter Score (NPS)
Workforce Management/Optimisation
Workplace Wellness
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Nant Nissen
Justin Tippett
Marc Carriere
Nathan Burke
Ingrid Maynard
Saul Wajntraub
Mike Symonds
Companies
Call Design
OCX Cognition
Our Customers
Customer Testimonials
Terms and Conditions
Courses
By category
On the phones for service
Customer Service Booster
Customer Service Phone Professional
Customer Service Excellence
Live Chat Customer Service
Managing Difficult Customers
Stress Management
Workplace Resilience
On the phone for sales
Inbound Sales Booster
Inbound Sales Professional
B2B Outbound Sales
Customer Service (off phone)
Email Customer Service
Live Chat Customer Service
Service Excellence
Managing Difficult Customers
Stress Management
Workplace Resilience
Leading the team
Employee Engagement Activities for Managers
How to Monitor and Coach
How to Lead and Manage
WFM for Team Leaders
Become an Amazing Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management
Contact Centre Management Fundamentals
WFM for Practitioners & Managers
Quality Assurance for contact centres
Create Amazing Call Centre Team Leaders
Monitoring and Coaching Agents
Live Chat for Managers
Employee Engagement Activities for Managers
Building Culture and Leading a Team
Customer Experience
Introduction to CX
CX Management Fundamentals
Customer Journey Mapping
Net Promoter Score (self paced)
Net Promoter Masterclass
Workforce Optimisation
Real Time WFM Analyst
WFM for Team Leaders
WFM for Practitioners
Back Office Workforce Optimisation
Workplace Wellness
Stress Management
Workplace Resilience
Managing Difficult Customers
By Job Type
Phone-based roles
Customer Service Booster (3-hours)
Customer Service Phone Professional
Customer Service Excellence
Inbound Sales Booster
Inbound Sales Professional
B2B Outbound Sales
Stress Management for Customer Service Staff
Workplace Resilience for Customer Service Staff
General Customer Service
Managing Difficult Customers
Live Chat Customer Service
Email Customer Service Training Course
Customer Service Excellence
Managing Difficult Customers
Stress Management for Customer Service Staff
Workplace Resilience for Customer Service Staff
Contact Centre Team Leaders
How to Monitor & Coach
How to Manage & Lead
Employee Engagement Activities for Managers
Introduction to Contact Centre Management
WFM for Team Leaders
Become an Amazing Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management
Contact Centre Management Fundamentals
Monitoring and Coaching Agents
Quality Assurance for contact centres
WFM for Practitioners
Employee Engagement Activities for Managers
How to Manage & Lead Employees
Live Chat for Managers
Create Amazing Call Centre Team Leaders
Building Culture and Leading a Team
CX Professionals
Introduction to CX
CX Management Fundamentals
Customer Journey Mapping
Net Promoter Score (Self-paced)
Net Promoter Masterclass
General Management
How to Manage & Lead Employees
Building Culture and Leading a Team
Workforce Management
Real Time WFM Analyst
WFM for Team Leaders
WFM for Practitioners
Back Office Workforce Optimisation
TRAINING OPTIONS
Public Training Courses
Private/Customised Courses
Online (live) Courses
Online (self-paced) Courses
Locations
Online via Zoom
Adelaide
Brisbane
Hobart
Melbourne
Perth
Sydney
Contact
Upcoming Courses