Inbound Sales Professional Training course for phone based employees

Inbound Sales Professional Course (for phone-based employees)

$497 AUD per person

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Our Inbound Sales Professional Training course will teach your phone-based employees (e.g. call centre or phone sales team) a set of premium call handling sales skills and advanced behaviours needed for sales success that is proven to work for any product, service or industry.

The five core competencies and specific behaviours within the Five Degrees methodology will influence a perspective and approach that shifts the focus from using a traditional ‘sales process’ to one that makes it easier for customers to buy.

The Buying versus Selling method is perfect for those people and cultures where sales is resisted or looked upon as a fearful or negative thing either internally or by your customers.

It’s sales from a service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your staff learn to be both more efficient and effective when customer’s contact you looking for solutions to their needs.

Delivered over 3 x 3-hour sessions across three weeks (one per week!), we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and build rapport with customers that will result in increased sales opportunities.

Not only will your contact centre/phone-based employees come away with increased knowledge and skills in premium call handling, but they’ll be armed with a set of behaviours that will deliver improved job satisfaction and business outcomes.

Inbound Sales Professional Training Course

Inbound Sales Professional Training Course Fast Facts

  • 3 x 3-hour modules (including plenty of practice & demos)
  • Delivered across three weeks to enable the skills to be learnt and applied between sessions (1 x 3-hour session per week)
  • Includes a 30 minute private one on one coaching session for every course participant. 

  • Learn inbound sales skills & methodologies that can be applied across any industry.
  • Public and private training options available.
  • All delivered live & online by Australia’s top Sales & Customer Service trainer!

Looking for a shorter sales course?

We’ve also got the Inbound Sales Booster course – 1 x 3-hour session to supercharge your inbound sales performance. Learn more »

Online or onsite training!

This Inbound Sales Professional training course can be delivered either online or onsite (subject to COVID restrictions and travel costs may apply) with trainee engagement and learning outcomes adjusted depending on your preferred delivery model.

The online model enables employees to learn, apply and practice their new skills in between each session and as it’s delivered online, there is minimal downtime meaning it can easily be scheduled into shifts etc and delivered across multiple locations (e.g if some or all employees are working from home).

Onsite, of course, enables us to do things a little differently and this option is only available for private bookings as it’s not typically cost-effective to run three different sessions across three weeks (this course can be delivered in one full day).

Online Professional Call Centre Sales Training Course Australia

Who should do this course?

Call centre agent professional sales training in Australia

The Inbound Sales Professional Training course is designed for someone who already has some experience in a contact centre handling phone calls, but they have never been taught or expected to sell before – whether it’s selling a product or service, upselling, cross-selling etc.  The skills we teach are applicable to all industries, products and services!

Typical roles include:

  • Call centre agents working in a sales or service role
  • Customer service staff
  • Telephone account management

If you have limited experience on the phones and need the training delivered quicker check out our Inbound Sales Booster course or for more generic customer service skills visit our Customer Service training courses.

What you’ll learn:

The Inbound Sales Professional training course will introduce and coach your agents through both essential and advanced behaviours needed for sales success and positive experiences.

A deeper dive into the advanced conversation and needs discovery skills will help them to uncover what customers want to achieve and also what they need to buy BEFORE products and services are even mentioned.

There’s plenty of role-playing and practice built in to ensure agents can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.

At the end of the course, trainees will be provided with a certificate of achievement.

Delivered as 3 x 3-hour modules (1 per week over 3 weeks) with an optional follow-up 30-minute coaching session for individuals to focus on key areas.

1. Engage

An exploration of why customer’s buy; the first 30 seconds of conversation to personalise; How to build trust as the foundation for customer buying decisions.

2. Energy, Empathy & Resilience

Breathing, the power of the pause to sell in the silence, staying resilient in the face of repetition, vibrant delivery with empathy.

3. A Bridge to Conversation

How to build and execute multiple 3-part bridging statements that manage customer expectations around your sales method to solidify trust and transition the call into targeted conversation.

4. Discover

A deep exploration and practice in the art of conversation to get customers revealing key insights into what they want to achieve and exactly what they need from you to make a decision to buy.

5. Educate & Close

How to paint pictures in the mind of the customer with your words as to how your your product/service will deliver what they wanted to achieve; how to ask for the business; how to validate the buying decision; how to show true appreciation to finish the call.

6. Bring it Together

Practice of entire calls; individual progress updates; priority next steps and action plans; Certificate of Achievement awarded!

Bonus!

Our Inbound Sales Professional Training Courses also includes a private one on one 30-minute session two to three weeks post the training course to ensure focus is maintained and new habits are formed.

About Your Trainer

The Inbound Sales Professional training course has been designed by two of Australia’s leading Contact Centre & Customer Experience experts, Justin Tippett & Simon Blair who have combined their expertise to bring you the premier online facilitated training available in the marketplace today.

They have drawn on their more than 50 combined years of contact centre consultancy, management, and performance improvement experience to help teach and build habits in the most critical call handling behaviours that have already been used to transform thousands of staff across diverse operations into sales superstars.

The course will be facilitated live by Simon Blair who has trained thousands of agents across Australia and as well as being one of Australia’s top trainers, Simon is an avid podcaster, father of 4 and he’s a proud supporter of the North Melbourne AFL team (don’t hold that against him, especially this year since they are not going very well at all!).

Simon Blair Call Centre Sales Trainer

Inbound Sales Professional Training Course Testimonials 

We’ve received great feedback and testimonials from participants and managers who implemented the Inbound Sales Professional training with a selection of recent testimonials below.

Great content and trainer

Rated 5 out of 5
12 February 2021
Inbound Sales Phone Training (Private Course)

The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.
This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.
Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.

Avatar for Chris Remnant
Chris Remnant
Team Leader
Viking Cruises

Great support!

Rated 5 out of 5
21 August 2019
Inbound Sales Phone Training (Private Course)

Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey

Avatar for Sherry Simmons
Sherry Simmons
Sales Customer Experience Trainer
Discovery Parks

About CX Skills

CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals.  We’re one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.

We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.

Contact Centre Inbound Sales Professional phone training
Training with CX Skills is always engaging and worth every cent. The team are helpful and the lessons are practical and easy to translate into the workplace.
Sheree Laursen
Sheree Laursen
21:15 08 Dec 21
Attended the Introduction to Contact Centre Management course – found it extremely informative and left with a much better understanding of the world I'm about to step into! The course was well structured and Justin was a great teacher. His wealth of knowledge (and passion) absolutely shone through. Am keen to learn more!
Keira Smith
Keira Smith
02:55 29 Nov 21
I did the management of contact centres four day workshop, it was fantastic! The facilitator was really engaging and explained everything from WFM to forecasting in a easy to understand manner. Highly recommend to anyone working in a contact centre environment!
Jamie Leonard
Jamie Leonard
05:13 15 Oct 21
I had a fantastic learning experience with the half day Journey Mapping course. Shane was our trainer and explained things thoroughly, used great practical examples and helped through the exercise when needed. He was very knowledgeable and engaging. The group size was not too big so everyone was able to contribute online. I feel confident to 'give a journey map a go' now, thank you. Helen
GVW Intranet
GVW Intranet
04:48 15 Oct 21
The Introduction to Contact Centre Management is an excellent course for those looking to understand contact centres from a helicopter view and benchmark their operations. From the fundamental pillars to critical KPIs and performance metrics that underpin almost every contact centre globally, Justin is personable and professional and speaks with authority on a topic he knows intimately.
Jim Rodd
Jim Rodd
00:00 14 Sep 21
Justin offers such a wealth of knowledge and skills that can be applied to leaders in any business. Thank you Justin!
Sam Petroulias
Sam Petroulias
04:45 16 Jul 21
We have done a few training courses now through Justin and the CX Group.In these sessions the facilitator has been Dan Ord and Dans knowledge of the Contact Centre world is second to none. This was great for us as we attended as a team to ensure that the training that we received was able to be applied across my entire management team and also allowed me to drive the right outcomes based on Dan, Marcus and Justins advice and guidance.The best thing about this is that this was not one of those courses that you attend and then nothing more is said or done with this. . . Dan/Justin offer their email address so if you come up with additional questions later that you want guidance on you can ask and they are more than willing to assist.Dan, Marcus and Justin thanks for facilitating this training and we will sure be intouch for other training courses that we would like to run through the CX Group.Bec Goss
Rebecca Goss
Rebecca Goss
21:20 26 Apr 21
This course is absolutely fundamental to anyone dealing with customer experience, the customer journey and also customer service departments. The course is packed with real life examples illustrating the 6 pillars of customer experience! Dan shares all his knowledge and expertise freely and with great love and enthusiasm for the subject matter!
Marianne Rutz
Marianne Rutz
11:06 26 Apr 21
The CX Management Fundamentals course was exceptional, a balanced blend of best in-class examples and theory . Daniel was the utmost professional, sharing his wealth of knowledge in customer experience and contact centre management. Content was relevant and covered an array of business examples. A course that exemplifies two-way participation (no death by PowerPoint). The diverse group of attendees had the opportunity to share their experiences and knowledge, which was priceless. I highly recommend this course for anyone in the customer experience realm, even beginners like me.
Rachael Lowe
Rachael Lowe
22:30 25 Apr 21
I learnt a lot about CX and the course gave me clarity on the 6 main competencies. The training was fun, enjoyable, I can recommend to anyone who is passionate about the "Customer" subject. Daniel is very knowledgeable and experienced, he used real life business examples to understand both the strategic and tactical elements of CX. He also involved us which generated even more credibility.
Eva P
Eva P
16:53 25 Apr 21
I could not recommend this Company highly enough, I have now done two courses with the Fantastic Dan & Marcus and have taken so much away. I want to thank everybody involved with CX Skills.
Rory Lynch
Rory Lynch
04:45 29 Mar 21
Game-changing training and insight. Highly recommend CX Skills training program.
Lee Siefken
Lee Siefken
22:57 15 Mar 21
An absolutely fun and engaging learning session presented by Daniel. Would definitely recommend.
Vanessa Gralton
Vanessa Gralton
22:17 15 Mar 21
Another great course put together by Justin presented by their partners at Omnitouch, Daniel and Marcus.The "How to Design a Quality Assurance Program for Contact Centres" was extremely fitting for our organisation as we transition to a new telephony system.The course was not one of those courses where they give you the answer and a few templates sending you on your way. Daniel and Marcus take you through why an appropriate framework should take into consideration the Organisations, Mission Statement, Values and Customer Service Charter.As the session was run via Zoom, it enabled and encouraged networking opportunities not only across Australia but also with International attendees. This was a fantastic benefit as it allowed us to draw on each others lived experiences.I really encourage you all to check out the courses and information that CX Skills has to offer as they are the best place to not only continue but to also start your learning and development!
Adrian Powell
Adrian Powell
11:34 15 Mar 21
Justin and the team at CX Skills have gone over and above the call of duty to deliver great Customer Service training to our entire Service Centre team. The training has been high quality, delivered remotely, and Justin has been extremely flexible with necessary changes to attendees due to operational requirements. I highly recommend CX Skills to assist with your training needs.
Monica Malgarini
Monica Malgarini
06:29 03 Mar 21
The training provided manages to take complex sales strategies and make them easy to understand and implicate in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.Aside from the training, which was amazing, Simon - the trainer - was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.I would recommend CX Group to anyone who will listen!
Chris Remnant
Chris Remnant
03:58 25 Feb 21
A very well structured training course. The trainer was very knowledgeable and a very good presenter.
Elena Prenner
Elena Prenner
22:06 03 Feb 21
I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and i found the session had a great mix to suit all learning styles. I have taken so much from this course, the networking opportunities as well as the CX website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at.
Nicole Field
Nicole Field
05:25 02 Feb 21
Thank you team-It has certainly changed the whole perspective on how I used to see and handle the issues not just at the workplace but also in day to day life. Very practical and informative course content delivered in a very professional way. I truely recomend everyone out there to use this platform.
Badri Pokhrel
Badri Pokhrel
05:52 21 Jan 21
Justin created a great call centre fundamentals program for our organisation, based on the skill gaps needed filling. Although it was at the height of the Melbourne lockdown the session was still interactive, interesting and achieved the desired result.
Sarsha S
Sarsha S
23:39 22 Dec 20
Really enjoyed course on handling difficult customers. I came away with a number of tools that I can use not only with customers, but also day to day life.
Justin from CX responded promptly to my training enquiry. He heard what we wanted and we discussed best way to present this during Melbourne Lockdown. He conducted the introduction to contact centre leadership remotely with a small group. He weaved his contact centre experience with humour and activities that were appropriate and engaging. At the end each person agreed that they learnt lots and were going to apply at least one thing back in their role. I would highly recommend CX and Justin for training and support.
Kaylee Gerbes
Kaylee Gerbes
23:43 21 Sep 20
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How and when its delivered

The Inbound Sales Professional training course is delivered via Zoom Teleconferencing and users will be sent the Zoom link the day prior to the course commencing. We offer this course both publicly and privately with the differences outlined below:

Public Courses

The Inbound Sales Professional training course is delivered as 3 x 3-hour modules across three weeks enabling students to learn, practice and apply their new learnings in between sessions. As the course is delivered online, there is also minimal downtime enabling your contact centre agents to continue working outside of the training program to limit any impact on productivity.

The times and dates are fixed to enable you to plan ahead and typically we run this course once a month. If you would like to have more flexibility on the dates, times and content please refer to our private options.

Private Courses

Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of contact centre agents within your business.

Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than generic ones we use in our public courses.

Learn more about our private courses >

Pricing and Payment Options

The Inbound Sales Professional Training course is just $497 per person ex GST for the entire 9 hours of facilitated learning (3 x 3-hour sessions) plus a bonus 30-minute private coaching session.

Tickets can be purchased using a credit card or requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).

Available Discounts

  • Save 10% if you purchase 3 to 6 tickets in the same transaction
  • Save 15% if you purchase 7 or more tickets in the same transaction
  • Contact us for larger groups/teams/centres volume discounts.

Got questions about this course? Want to train your whole team or centre? Contact us on +61 3 9008 7287 between 8:30 am to 5:30 pm AEST/AEDT Monday to Friday or send us a message anytime >

Purchase tickets now to the upcoming Inbound Sales Professional Training Courses:

Select your preferred course date from the options below.