Inbound Phone Sales Booster Course – Instantly improve sales for phone-based employees
$247 AUD per person
Our Inbound Phone Sales Booster Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales related phone calls.
This is a program that has been three decades in the making. It leverages the insights and assessment of more than 50,000 phone calls and a nearly 30-year career spent training and coaching phone skills.
The course provides insight into premium call handling sales skills proven to work for any product, service or industry.
It’s based on a sales from a service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your staff learn to be both more efficient and effective when customer’s contact you looking for solutions to their needs.
Delivered over 1 x 3-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages employees to be themselves and build rapport with customers that will result in increased sales opportunities.
Inbound Phone Sales Booster Training Course Fast Facts
Built specifically for online training!
This Inbound Phone Sales Booster training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
Who should do this course?
The Inbound Phone Sales Booster Training course is suitable for any employees that have discussions with customers over the phone where there is an opportunity to sell whether it’s a product or service, upsell, cross-sell etc. The skills we teach are applicable to all industries, products and services!
Typical roles include:
- Call centre agents working in a sales or service role
- Customer service staff
- Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers
- Telephone account management
If you already have some experience on the phones or are looking for something more in-depth, visit our Inbound Phone Sales Professional course or for more generic customer service skills visit our Customer Service training courses.
What you’ll learn:
The Inbound Phone Sales Booster training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
1. Engage
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
2. Discover
Techniques to have better conversations to establish what customers want to achieve.
3. Close
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
About Your Trainer
The Inbound Phone Sales Booster training course has been designed by Simon Blair, one of Australia’s leading Customer Service trainers.
Simon has over 25 years of experience helping to teach and build habits in the most critical call handling behaviours that have already been used to transform thousands of staff across diverse operations into Sales Superstars.
As well as being recognised as one of Australia’s top trainers, Simon is an avid podcaster, father of 4 and he’s a proud supporter of the North Melbourne AFL team (don’t hold that against him!).
Inbound Phone Sales Booster Training Course Testimonials
We’ve received great feedback and testimonials from participants and managers who implemented the training with a selection of recent testimonials below.
Great content and trainer
The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.
This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.
Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.
Great support!
Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We're one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews so you can rest assured your training is in good hands.
How and when it’s delivered
The Inbound Phone Sales Booster training course is delivered via Zoom Teleconferencing and users will be sent the link the day prior to the course commencing. We offer this course both publicly and privately with the differences outlined below:
Public Courses
The Inbound Phone Sales Booster training course is delivered as a 1 x 3-hour session making it easy to schedule into your rosters.
The times and dates are fixed to enable you to plan ahead and typically we run this course once a month.
If you would like to have more flexibility on the dates, times and content refer to our private options.
Private Courses
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the benefits of training larger groups of agents within your business.
Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than the generic ones we use in our public courses. And for larger groups, it’s more cost-effective!
Pricing and Payment Options
The Inbound Phone Sales Booster Training course is $247 per person ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session). Tickets can be purchased using a credit card or requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
- Save 10% if you purchase 3 to 6 tickets in the same transaction
- Save 15% if you purchase 7 or more tickets in the same transaction
Purchase a ticket now to the publicly available Inbound Phone Sales Booster training course
Just select your preferred course date from the options below to see the exact dates and times and purchase a ticket (you can pay by credit card or request an invoice).
February 2022 Inbound Phone Sales Booster Course
Accelerate your contact centre inbound sales conversions by upskilling your sales employees in our 3-hour Inbound Sales Feb 2022 Booster Course.
March 2022 Inbound Phone Sales Booster Course
Accelerate your contact centre inbound sales conversions by upskilling your sales employees in our 3-hour Inbound Sales March 2022 Booster Course.