Online

Managing Difficult Customers – November 2020

Learn how to manage difficult customers in this 2 x 4-hour online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.

  
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Customer Service ‘Professionals’ – November 2020

Supercharge your customer service skills with our November 2020 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia’s top CX trainer.

  
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Customer Service ‘Essentials’ – November 2020

Fast-track your call centre agents skills with our November 2020 Customer Service Essentials Training course with 10 hours of facilitated online learning (5 x 2-hour sessions) by Australia’s top CX trainer.

  
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Customer Service Excellence – October 2020

Our flagship training course for frontline agents with 16 hours of facilitated training delivered by 4 x 4-hour sessions with global expert Daniel Ord.

  
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Customer Service ‘Professionals’ – October 2020

Supercharge your customer service skills with our October 2020 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia’s top CX trainer.

  
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Contact Centre Management Fundamentals – October 2020

Learn global best practice on contact centre management in this 16 hours (4 x 4-hour sessions) training course delivered by world contact centre expert Daniel Ord.

  
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Customer Experience Management Fundamentals – October 2020

Master the six core competencies of CX Management (Customer Experience) with our October 2020 online training course delivered by global CX expert Daniel Ord.

  
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Customer Service ‘Essentials’ – October 2020

Fast-track your call centre agents skills with our October 2020 Customer Service Essentials Training course with 10 hours of facilitated online learning (5 x 2-hour sessions) by Australia’s top CX trainer.

  
DETAIL