Online

Quality Assurance for Contact Centres – March 2021

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our March 2021 online course delivered by global expert Daniel Ord.

  
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Customer Service Excellence – March 2021

Our flagship customer service training course for frontline staff with 8 hours of facilitated training delivered by 2 x 4-hour sessions with global expert Daniel Ord.

  
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Customer Service Professionals – February 2021

Supercharge your customer service skills with our February 2021 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia’s top CX trainer.

  
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Managing Difficult Customers – February 2021

Learn how to manage difficult customers in this 2 x 4-hour Feb 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.

  
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Customer Experience Management Fundamentals – February 2020

Master the six core competencies of CX Management (Customer Experience) with our February 2021 online training course delivered by global CX expert Daniel Ord.

  
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Contact Centre Management Fundamentals – January 2021

Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) January 2021 online training course delivered by global expert Daniel Ord.

  
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Managing Difficult Customers – January 2021

Learn how to manage difficult customers in this 2 x 4-hour Jan 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.

  
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Customer Experience Management Fundamentals – December 2020

Master the six core competencies of CX Management (Customer Experience) with our December 2020 online training course delivered by global CX expert Daniel Ord.

  
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Customer Service ‘Essentials’ – December 2020

Fast-track your call centre agents skills with our December 2020 Customer Service Essentials Training course with 10 hours of facilitated online learning (5 x 2-hour sessions) by Australia’s top CX trainer.

  
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