Melbourne

How to Design a Quality Assurance program

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence.

  
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Contact Centre Management Course

Learn global best practices on how to master inbound contact centre management to help you or your team members develop their mastery of this complex but mission-critical environment.

  
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Customer Experience Management Fundamentals

Master the six core competencies of CX Management (Customer Experience) with our 3-day CX Management Fundamentals Workshop delivered by global expert Daniel Ord.

  
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Intro to Contact Centre Leadership

Our Introduction to Contact Centre Management course is designed for emerging leaders to equip them with the fundamentals skills required to be a contact centre leader.

  
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Customer Experience Management Fundamentals

Master the six core competencies of Customer Experience Management (CX) with our 3-day CX Management Fundamentals Workshop delivered by global expert Daniel Ord.

  
DETAIL

Contact Centre Management Course

Now is your chance to master inbound contact centre management to help you or your team members develop their mastery of this complex but mission-critical environment.

  
DETAIL

Contact Centre Emerging Leaders Workshop

Reward your future leaders in the contact centre with our one-day training course to ensure they have the tools and skills for success.

  
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Customer Journey Mapping Workshop

A one-day workshop on Customer Journey Mapping where you will learn how to map and design a Customer Journey Map for your business.

  
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