Reviews/Testimonials for the How to Monitor & Coach training course

Thank you for recently completing the How to Monitor and Coach training course facilitated by Daniel Ord.

The course has continually evolved over 20 years to help participants improve their skills and awareness in monitoring and coaching best practices in a contact centre environment.

Your feedback will help continue to optimise the course and help others in considering if this course is right for them.

It’s also a nice way to provide some feedback to Daniel – training is sometimes a lonely job and a nice testimonial really does put a spring in his step!

Customer Testimonials and reviews

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What others have said about the course:

Curious about what others have said or want to see how your review will look? View the most recent testimonials for this course below (we’ve only recently introduced this review function so there may not be too many at the moment).

Engaging and insightful

Rated 5 out of 5
3 December 2021

I have taken many learnings from this course. Daniel presented in an delightfully engaging manner and provided a wealth of knowledge and insight. I see a lot of long term benefit from this course. It has sparked new ideas, and has shifted my mindset in several ways. Daniel provided many practical tools to utilise, and presented some fantastic ideas and valuable feedback.

Avatar for Amanda Buisson
Amanda Buisson
Senior Customer Service and Education Officer
Portable Long Service Authority

Clarity made clearer!

Rated 5 out of 5
8 October 2021

Daniel and Marcus were refreshing! We thought that how we do things were already good, but they showed us how it could be better by unlocking all those small locks that would be instrumental to change. I would like to recommend them to all you folks who monitor and coach, as this may be the secret sauce that you need for success!

Avatar for MJ Montemayor
MJ Montemayor
Deputy QA Manager
Virtual Gaming Worlds (VGW Holdings Limited)

Very insightful.

Rated 5 out of 5
8 October 2021

The training was very entertaining, engaging and very insightful. Hearing the group, not just the facilitator discuss their thoughts openly, gives perspectives that connects to the focus points of the training. I loved it.
The training brought so much joy and realization, of how much I personally know about the topics discussed and more importantly about how much i do not know. What comes next, is continuing what I have been doing great, adding and applying the new elements that I have learned and continue to share this experience with the group.

Avatar for Noel Lamadrid
Noel Lamadrid
Team Leader
Virtual Gaming Worlds (VGW Holdings Limited)

A better Team Leader

Rated 5 out of 5
8 October 2021

This course helps me solidify what I am currently doing. Sometimes I have doubts if I am on the right track when doing coaching but after joining this 2-day course it gave me assurance that I am doing the right things and not only that, it helps me correct the mistakes that I am doing when coaching and also gave me additional inputs to help develop my coaching style as a Team Lead.

Avatar for Kirk Ma
Kirk Ma
Team Leader
Virtual Gaming Worlds (VGW Limited Holdings)

Excellent insight into Monitoring and Coaching

Rated 5 out of 5
8 October 2021

Dan was excellent in going through some very insightful and interesting principles on the topics of effective monitoring and coaching. It was a very energetic and informative experience and opened up a lot of interesting opportunities and potential areas for improving our own quality and service excellence programs. In short, great job and kudos to both Dan and Marcus for such an informative course!

Avatar for Prince Boeck
Prince Boeck
Customer Service Manager
Virtual Gaming Worlds (VGW Holdings Limited)