Reviews/Testimonials for the Introduction to Contact Centre Management training course

Thank you for recently completing the Introduction to Contact Centre Management training course facilitated by Justin Tippett

The course has continually evolved over the past few years to help participants improve their skills and awareness in contact centre management fundamentals.

Your feedback will help continue to optimise the course and help others in considering if this course is right for them.

It’s also a nice way to provide some feedback to Justin – training is sometimes a lonely job and a nice testimonial really does put a spring in his step!

Customer Testimonials and reviews

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What others have said about the course:

Curious about what others have said or want to see how your review will look? View the most recent testimonials for this course below (we’ve only recently introduced this review function so there may not be too many at the moment).

Superb introduction to taking the leap from consultant to TL/Manager

Rated 5 out of 5
30 November 2021

My manager advised he wanted me to do this course to get a feel on what it would take to make the leap from a consultant to a TL. Over the two days Justin was able to give me more than enough understanding of the fundamentals that you need to know to take this leap. Very grateful to have had the opportunity and would HIGHLY recommend to anyone in a similar situation.

Avatar for Julian M
Julian M
Senior Customer Response Agent
Viva Energy

Excellent foundation course

Rated 5 out of 5
26 November 2021

Informative information and materials, providing a great foundation understanding; good pace and an engaging presenter in Justin.

Avatar for Narelle Houston
Narelle Houston
A/Director Client Operations
Queensland Treasury

Excellent Contact Centre Management Course

Rated 5 out of 5
25 November 2021

The course was very informative and most modules relative to our business area. The facilitator Justin, was very knowledgeable and motivating with the quize’s. I highly recommend this course for any team leaders or managers who run a call centre.

Avatar for Rosie Russo
Rosie Russo
Senior Revenue Officer
Office of State Revenue

Very Informative

Rated 4 out of 5
30 September 2021

Great place to start if you want to understand metrics so you and your team can make the most out of their day to ensure high productivity .

Avatar for Neelam Singh
Neelam Singh
Training and People Manager
Candlefox

Informative & Productive

Rated 4 out of 5
30 September 2021

Great Sessions, very informative and the content provided will be useful to ensure I am able to complete my role efficiently & even more productive!

Avatar for Richie Zara
Richie Zara
Team Leader
Candlefox

Very knowledgeable.

Rated 4 out of 5
30 September 2021

Some information was more suited to an “inbound” contact centre (ours is outbound) and more customer service centric. Justin is very knowledgeable and delivered the course in an easy way to understand. Some key metric’s explained could most certainly be implemented for our business. Will definitely take some of his advice on board.

Avatar for Hiep Vo
Hiep Vo
Sales Team Leader
Candlefox