August 2024 Quality Frameworks for Contact Centres
Online via Zoom Price: $798.00 AUD ex GSTLearn how to improve qualty and compliance in your call centre in this August 2024 Quality Frameworks for Contact Centres course.
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Upcoming CX Skills courses
Just scroll through all our upcoming courses below or use the filters to narrow your search results. Not sure of the best course or need a customised solution? Contact us on 03 9008 7287 or send us a message anytime >
September 2024 Contact Centre Management Fundamentals
Online via Zoom Price: $1,897.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
September 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
September 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.
September 2024 Introduction to Customer Experience
Online via Zoom Price: $348.00 AUD ex GSTFast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
October 2024 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
October 2024 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $798.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
October 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
October 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
November 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
November 2024 Quality Frameworks for Contact Centres
Online via Zoom Price: $798.00 AUD ex GSTLearn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
November 2024 Customer Experience (CX) Management Training
Online via Zoom Price: $1,897.00 AUD ex GSTThe gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
November 2024 Introduction to Contact Centre Management
Online via Zoom Price: $197.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
November 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
December 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
February 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe February 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
February 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day February 2025 WFM for Contact Centre Team Leaders training course.
February 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day February 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
March 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe March 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
April 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day April 2025 WFM for Contact Centre Team Leaders training course.
May 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
June 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
June 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day June 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.