Call Centre Sales Training Courses in Australia
Over the years the traditional call centre has evolved from primarily being a ‘cost centre’ to now being a major revenue stream for many businesses. Contact centres typically handle sales calls and activities through inbound calls, online sales, emails, live chat or the more traditional outbound/telemarketing.
So whilst the functions may have changed, for many contact centres, the training that underpins the skills of the frontline agents hasn’t evolved beyond basic customer service skills.
Our call centre sales training courses are designed to empower your frontline employees with proven contact centre specific sales methodologies that will improve your sales results in any industry and across any product or service.
So whether it's direct sales or making the most of cross-selling or upselling opportunities, our call centre sales training courses will teach your contact centre agents skills that will deliver improved sales performance.
Types of call centre sales training courses
There are a number of different types of call centre sales training courses available with the main difference between inbound and outbound sales as the skills required are very different.
With inbound sales, customers are typically already interested in a purchase or it may require cross-selling, upselling etc.
Outbound sales skills in a contact centre can require a completely different skill set that amongst the sales skills, can also involve resilience, objection handling and so on.
Even within outbound calling, there are different skills that can be required with cold calling (no relationship with the customer) requiring a very different skillset to hot calls (where the customer has requested someone to contact them).
Most of our call centre sales training courses will involve plenty of role-plays and practice using generic products and services or to use your own examples, refer to our private training options below.
Public or Private?
All of our contact centre sales training courses can be delivered publicly (with other businesses) or privately (just for your business). We've explained some of the differences below.
Public Courses
Our publicly available contact centre sales courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees.
The public courses can also be a great way to interact and learn from others in either the same or different industries.
Each course has fixed times and dates making it easy to plan around shifts, holidays, induction periods etc.
Private Courses
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the cost benefits of training larger groups of agents just for your business.
Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than generic ones we use in our public courses.
Learn more about our private training options >
Customer Testimonials
We're incredibly proud of the customer testimonials we've received for our Contact Centre Sales training courses. You can read some of the latest below or you can read all of our customer testimonials here >
5/5 course!
Would highly recommend this course to others. I found that that it was a very well-structured course that made it easy and effective to apply not only to work, but any aspect of life. Thanks Simon!
Extensive and Hands-on course
Great Course, hands-on phone course discussing essential and useful skills. Interesting information discussed with relevant examples to all types of work.
A fresh take on great customer experience!
After 17 years in various customer service roles and some of those years in an inbound call centre I went into this experience sceptical I’d learn much new.
Imagine my surprise upon beginning this training with Simon and his fresh take.
Fiinnnaaalllyy, real-world, adaptable skills that make you sound like a person!
No scripts and no outdated droning statements that, lets face it, grind everyone’s gears. “is there anything else I can assist you with…..” These skills will elevate my existing skills inside the customer experience bubble but have also already helped me with my social skills in the real world. Thanks Simon!
The Perfect Contact Centre Management Course
Daniel was a fantastic, energetic and engaging presenter. This course starts at the beginning and provides a great foundation for what you need to manage a successful contact centre.
The course is excellent at identifying key metrics to measure performance and more importantly what metrics should never be targeted. As a newcomer to the CCM game, I learnt a lot and can’t wait to put it into practice. Highly recommend.
Interesting fundamentals course
Daniel is an engaging teacher who was able to keep the content interesting and relevant. The insight of key KPIs to be used in a Contact Centre was a good learning I have taken from this course.
Very informative
Coming into this course I had no idea what factors were involved in a contact centre, as this is a new role for me and the company, but now I feel confident to take what I have learnt and build on what we need to make our contact centre a success.
Thank you to Daniel on keeping us focused and making the experience fun and very informative.
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We're one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.
Sales Training Options to suit your learning objectives
We have three purpose-built contact centre sales training courses designed specifically for a call centre or frontline roles that include a sales component to their role. To learn more about each course, click on the 'Learn more >' button.
You can also purchase tickets instantly to the public courses appearing at the bottom of this page.
