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HOME
About Us
About CX Skills
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Nathan Burke
Ingrid Maynard
Saul Wajntraub
Companies
Call Design
Humind
OCX Cognition
CX Skills Customers
Customer Testimonials
National Accreditation
ACXPA Discount
Terms and Conditions
Courses
By Category
Customer Service (View All)
Reception/Admin/Office
Reception
Essentials
Reception
PRO
Customer Service Foundations
Email Customer Service
Managing Difficult Customers
Retail & Hospitality
Retail Sales & Service
Essentials
Retail Sales & Service
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Inbound Phone Sales
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Customer Service (General)
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Essentials
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Professionals
Customer Service
Foundations
Customer Service
Excellence
Omnichannel Service
Email Customer Service
Live Chat Customer Service
Managing Difficult Customers Course
Contact Centre Team Leader
Contact Centre Coaching Pro Course
Introduction to Contact Centre Management
How to Assess and Coach Employees
How to Lead and Manage Employees
How to be a GREAT Call Centre Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management
Contact Centre Management Fundamentals
How to Assess and Coach Agent Performance
How to Lead and Manage Contact Centre Employees
Contact Centre Coaching Pro Course
Design a Quality Framework
Live Chat for Managers
How to Develop Effective Call Centre Team Leaders
Building Culture and Leading a Team
Customer Experience (CX)
Introduction to Customer Experience
CX Management Fundamentals
Customer Journey Mapping
Net Promoter Score (NPS)
Workforce Optimisation/WFM
WFM for Team Leaders
WFM Essentials
Real Time WFM
Workplace Mental Health Training
General Management
Building Culture and Leading a Team
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By Trainer
Daniel Ord
Simon Blair
Marc Carriere
Justin Tippett
Call Design
Humind
TRAINING OPTIONS
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Locations
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Melbourne
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Contact
ALL Upcoming Courses