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HOME
About Us
About CX Skills
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Daniel Ord
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Humind
OCX Cognition
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Customer Testimonials
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Reception/Admin/Office
Reception
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Inbound Phone Sales
Professional
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Foundations
B2B Outbound Sales
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Live Chat Customer Service
Managing Difficult Customers Course
Contact Centre Team Leader
Contact Centre Coaching Pro Course
Introduction to Contact Centre Management
How to Assess and Coach Employees
How to Lead and Manage Employees
How to be a GREAT Call Centre Team Leader
Building Culture and Leading a Team
Contact Centre Managers
Introduction to Contact Centre Management
Contact Centre Management Fundamentals
How to Assess and Coach Agent Performance
How to Lead and Manage Contact Centre Employees
Contact Centre Coaching Pro Course
Design a Quality Framework
Live Chat for Managers
How to Develop Effective Call Centre Team Leaders
Building Culture and Leading a Team
Customer Experience (CX)
Introduction to Customer Experience
CX Management Fundamentals
Customer Journey Mapping
Net Promoter Score (NPS)
Workforce Optimisation/WFM
WFM for Team Leaders
WFM Essentials
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Daniel Ord
Simon Blair
Marc Carriere
Justin Tippett
Call Design
Humind
TRAINING OPTIONS
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Contact
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