It’s no secret that having higher employee engagement is better for your business with a positive impact on productivity, retention, reduced sick leave and so on.
With the challenges of attracting and retaining employees continuing to increase, actively focussing on improving team engagement is now a critical strategy in any successful business.
So how do you improve employee engagement?
It would be nice if we could wave a magic wand but the truth is there are many factors that contribute to higher employee engagement including career opportunities, salary, organisational transparency, improved autonomy and so on and there is often no easy, quick fix for many of these factors.
But there is one proven, effective employee engagement strategy that you can control.
Empower your leaders with the tools, processes and skills to inject more energy, fun and interaction into your team.
And that is what this June 2022 Employee Engagement Activities for Managers program is all about! We provide your managers with the tools and activities that they can easily implement into any team that will have an immediate, positive impact on your team’s energy, morale and engagement.
Who is this course suitable for?
The June 2022 Employee Engagement Activities for Managers Workshop is suitable for anyone that is leading a team of employees. Roles include:
- Team Leaders
- Supervisors
- Section Managers
- Shift Managers
- Managers
- Executives
The skills you learn are industry agnostic so it doesn’t matter whether you work in a call centre, HR team, retail store, factory, administration and so on – the skills you learn can be easily applied!
What’s included in this course?
In this three-hour June 2022 Employee Engagement Activities for Managers workshop, attendees learn directly from Mike Symonds (the Chief Funergizer) who will provide you with the tools, process and skills to inject more energy, fun and interaction into your team using a series of unique engagement activities called Funergizers.
In this program, Mike will teach provide all the skills and tools required to boost team energy and engagement including:
Employee Engagement activities that actually work!
For over 20 years Mike has been teaching leaders the skills, tools and processes on how to build employee engagement and you’ll leave this workshop with six activities that you can get started with straight away!
And by getting started, you’ll get quick results:
- An employment services team improved team engagement by 10% which increased performance by 47%… in Just 5 Minutes a Day for 30 Days
- 82% of participants agreed Funergizers built stronger relationships both within and across teams…. in Just 5 Days
- Another 85% of participants said that Funergizers made them feel more energized, positive, prod
uctive and enthused about their work!… from Only One 30 Minute Session
Each time we run this course we teach different funergizers all designed to fill your toolkit with different activities you can run to drive different outcomes.
Whether it’s a quick scavenger hunt, creative challenge, team relay activity or something else totally unexpected, it’s guaranteed to be quick, easy to run, highly engaging and fun!
You’ll be able to easily run these activities in your next team meeting, whether it’s face to face, or blended with some staff working from home.
Funergizers come in a mix of:
- Quick ‘energizers’ and ‘team-connectors’ perfect for team meetings and daily huddles
- Engagement Activities that can ‘bubble away’ in the background
- Longer Team Bonding Events which are perfect for team days and gatherings
Built for online
Running our Employee Engagement Activities for Managers workshop was something that up until COVID, was always conducted onsite.
Of course, COVID completely shifted the way we need to think about training delivery and like our other courses, we have now optimised the course for online delivery.
Through the use of break out rooms, online quizzes and more the feedback from participants has been that they loved the online training and our customer review scores have continued to remain high!
This June 2022 Employee Engagement Activities for Managers course is delivered via Zoom.
We are now starting to take private course bookings so if you’d like this course to be delivered onsite just for your workplace please contact us for pricing and availability.
Course Date and Time
The June 2022 Employee Engagement Activities for Managers is delivered via Zoom at the following date and time:
- Tuesday 28th June 2022, 13:30 to 16:30 AEST (Melbourne time)
The date doesn’t suit? Check here for more options > or contact us about a private booking where you can specific the dates and times that work best for you.
About your Fun-cilitatorÂ
Mike Symonds, also known as the Chief Funergizer, specialises in helping business leaders create fun, energised, connected and engaged teams.
As the owner of Interactive Events and creator of Funergizers – for the past 20 years Mike has worked with thousands of teams, designing and delivering a range of fun, interactive and unique activities for the workplace.
Mike’s motto is ‘Have Fun, Keep it Simple and Make a Difference’ and he has designed and delivered programs and activities to the likes of ANZ, Sensis, Exxon Mobil, Cadbury Schweppes, Flight Centre, Origin Energy, St Vincent de Pauls, numerous Industry Associations, business network meetings PLUS hundreds more so you can be assured your training is in excellent hands!
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We're one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews so you can rest assured your training is in good hands.
I've participated in several courses with CX Skills now, specifically with Daniel Ord as the instructor. Daniel has a wealth of knowledge around customer experience and his history in customer service is top notch. CX Skills has become my go to for my teams customer service and customer experience development.
Todd Johnson
02:05 16 Feb 22
Training with CX Skills is always engaging and worth every cent. The team are helpful and the lessons are practical and easy to translate into the workplace.
Sheree Laursen
21:15 08 Dec 21
Attended the Introduction to Contact Centre Management course – found it extremely informative and left with a much better understanding of the world I'm about to step into! The course was well structured and Justin was a great teacher. His wealth of knowledge (and passion) absolutely shone through. Am keen to learn more!
Keira Smith
02:55 29 Nov 21
I did the management of contact centres four day workshop, it was fantastic! The facilitator was really engaging and explained everything from WFM to forecasting in a easy to understand manner. Highly recommend to anyone working in a contact centre environment!
Jamie Leonard
05:13 15 Oct 21
I had a fantastic learning experience with the half day Journey Mapping course. Shane was our trainer and explained things thoroughly, used great practical examples and helped through the exercise when needed. He was very knowledgeable and engaging. The group size was not too big so everyone was able to contribute online. I feel confident to 'give a journey map a go' now, thank you. Helen
GVW Intranet
04:48 15 Oct 21
The Introduction to Contact Centre Management is an excellent course for those looking to understand contact centres from a helicopter view and benchmark their operations. From the fundamental pillars to critical KPIs and performance metrics that underpin almost every contact centre globally, Justin is personable and professional and speaks with authority on a topic he knows intimately.
Jim Rodd
00:00 14 Sep 21
Justin offers such a wealth of knowledge and skills that can be applied to leaders in any business. Thank you Justin!
Sam Petroulias
04:45 16 Jul 21
We have done a few training courses now through Justin and the CX Group.In these sessions the facilitator has been Dan Ord and Dans knowledge of the Contact Centre world is second to none. This was great for us as we attended as a team to ensure that the training that we received was able to be applied across my entire management team and also allowed me to drive the right outcomes based on Dan, Marcus and Justins advice and guidance.The best thing about this is that this was not one of those courses that you attend and then nothing more is said or done with this. . . Dan/Justin offer their email address so if you come up with additional questions later that you want guidance on you can ask and they are more than willing to assist.Dan, Marcus and Justin thanks for facilitating this training and we will sure be intouch for other training courses that we would like to run through the CX Group.Bec Goss
Rebecca Goss
21:20 26 Apr 21
This course is absolutely fundamental to anyone dealing with customer experience, the customer journey and also customer service departments. The course is packed with real life examples illustrating the 6 pillars of customer experience! Dan shares all his knowledge and expertise freely and with great love and enthusiasm for the subject matter!
Marianne Rutz
11:06 26 Apr 21
The CX Management Fundamentals course was exceptional, a balanced blend of best in-class examples and theory . Daniel was the utmost professional, sharing his wealth of knowledge in customer experience and contact centre management. Content was relevant and covered an array of business examples. A course that exemplifies two-way participation (no death by PowerPoint). The diverse group of attendees had the opportunity to share their experiences and knowledge, which was priceless. I highly recommend this course for anyone in the customer experience realm, even beginners like me.
Rachael Lowe
22:30 25 Apr 21
I learnt a lot about CX and the course gave me clarity on the 6 main competencies. The training was fun, enjoyable, I can recommend to anyone who is passionate about the "Customer" subject. Daniel is very knowledgeable and experienced, he used real life business examples to understand both the strategic and tactical elements of CX. He also involved us which generated even more credibility.
Eva P
16:53 25 Apr 21
I could not recommend this Company highly enough, I have now done two courses with the Fantastic Dan & Marcus and have taken so much away. I want to thank everybody involved with CX Skills.
Rory Lynch
04:45 29 Mar 21
Game-changing training and insight. Highly recommend CX Skills training program.
Lee Siefken
22:57 15 Mar 21
An absolutely fun and engaging learning session presented by Daniel. Would definitely recommend.
Vanessa Gralton
22:17 15 Mar 21
Another great course put together by Justin presented by their partners at Omnitouch, Daniel and Marcus.The "How to Design a Quality Assurance Program for Contact Centres" was extremely fitting for our organisation as we transition to a new telephony system.The course was not one of those courses where they give you the answer and a few templates sending you on your way. Daniel and Marcus take you through why an appropriate framework should take into consideration the Organisations, Mission Statement, Values and Customer Service Charter.As the session was run via Zoom, it enabled and encouraged networking opportunities not only across Australia but also with International attendees. This was a fantastic benefit as it allowed us to draw on each others lived experiences.I really encourage you all to check out the courses and information that CX Skills has to offer as they are the best place to not only continue but to also start your learning and development!
Adrian Powell
11:34 15 Mar 21
Justin and the team at CX Skills have gone over and above the call of duty to deliver great Customer Service training to our entire Service Centre team. The training has been high quality, delivered remotely, and Justin has been extremely flexible with necessary changes to attendees due to operational requirements. I highly recommend CX Skills to assist with your training needs.
Monica Malgarini
06:29 03 Mar 21
The training provided manages to take complex sales strategies and make them easy to understand and implicate in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.Aside from the training, which was amazing, Simon - the trainer - was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.I would recommend CX Group to anyone who will listen!
Chris Remnant
03:58 25 Feb 21
A very well structured training course. The trainer was very knowledgeable and a very good presenter.
Elena Prenner
22:06 03 Feb 21
I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and i found the session had a great mix to suit all learning styles. I have taken so much from this course, the networking opportunities as well as the CX website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at.
Nicole Field
05:25 02 Feb 21
Thank you team-It has certainly changed the whole perspective on how I used to see and handle the issues not just at the workplace but also in day to day life. Very practical and informative course content delivered in a very professional way. I truely recomend everyone out there to use this platform.
Badri Pokhrel
05:52 21 Jan 21
Justin created a great call centre fundamentals program for our organisation, based on the skill gaps needed filling. Although it was at the height of the Melbourne lockdown the session was still interactive, interesting and achieved the desired result.
Sarsha S
23:39 22 Dec 20
Really enjoyed course on handling difficult customers. I came away with a number of tools that I can use not only with customers, but also day to day life.
Katherine Robshaw Ed Dept
04:06 30 Nov 20
Justin from CX responded promptly to my training enquiry. He heard what we wanted and we discussed best way to present this during Melbourne Lockdown. He conducted the introduction to contact centre leadership remotely with a small group. He weaved his contact centre experience with humour and activities that were appropriate and engaging. At the end each person agreed that they learnt lots and were going to apply at least one thing back in their role. I would highly recommend CX and Justin for training and support.
Kaylee Gerbes
23:43 21 Sep 20
Course Testimonials
I highly recommend Funergizers to any business. It’s a simple staff engagement process which can be easily implemented to improve team attitude and performance. – Georgina, L. Call Centre Manager, HCF
Funergizers has provided me with simple, practical ‘engagement tools’ I can easily implement with my team. – Scott, M. Call centre Team Leader, HCF
We used a Funergizers Fun Team Event at our National Sales Conference and were thrilled with the enthusiastic engagement from all staff. We have since purchased more Funergizers DIY Toolkits to help us run activities in smaller settings ourselves which we have used to great success. I would happily recommend Funergizers to any company looking for a fun, energized and targeted approach to team relationship building. – A. George, Communications Manager, Polaris
Pricing and Payment Options
The June 2022 Employee Engagement Activities for Managers workshop is $297.00 AUD per person ex GST – one of the best investments you will make in changing your workplace culture and lifting employee engagement!
Tickets can be purchased using a credit card or invoice – just select your preferred option on Checkout.
Save 15% if you book for two or more people in the same transaction!
