New CX Skills course for 2022!
With the COVID pandemic, global stock shortages, staff shortages and so on our customer service employees and customers are under more stress than ever before.
Yet the word ‘stress’ is so deeply ingrained in our daily conversations and work that it is difficult to step back and ask – what exactly is stress, where does it come from and how I can I better manage it in my own life?
This April 2022 Stress Management for Customer Service staff course is designed specifically for employees who deal with internal and/or external customers on a daily basis.
We examine stress and how to better manage it from the perspective of anyone who works in the Customer Service industry because dealing with customers & clients (whether internal or external) represents its own unique set of stress factors.
We present a solid understanding of stress, its biological origin, ways to classify stress and most importantly, understand how to bring better self-management skills into dealing with your own personal stress – whether at work or in your personal life.
With lots of exercises and workshop activities – as well as an environment of trust and candour – we get to the heart of stress and stress management to help your employees better prepare for the challenges of today and tomorrow.
The April 2022 Stress Management for Customer Service employees course is specifically designed for any employees dealing with internal or external customers on a daily basis.
Typical roles include:
We have a range of other courses suitable for customer service employees including How to Manage Difficult Customers, Customer Service Booster, Customer Service Phone Professional, Customer Service Excellence, Email Customer Service, Live Chat Customer Service and lots more!
The April 2022 Stress Management for Customer Service course has been designed specifically for employees who work in a customer-facing role. The course includes three core modules listed below delivered in 1 x 3-hour online session.
What is it about our industry that makes it stressful? Are there things we can control – or is a lot of it out of our control? In Customer Service what ranks ‘up there’ in terms of causing our stress reaction?
There’s a science to stress. By understanding the science, we can better understand what’s happening to us. Not everybody has the same stressors – nor is all stress bad. In this module, we cover what you need to know about the science.
The final module brings it all together and will empower the employee with new skills for dealing with stress including:
Do your employees have to deal with a lot of difficult customers? You may also be interested in our Managing Difficult Customers online training course.
It’s an 8-hour online course specifically designed to help customer service employees handle all types of difficult situations with confidence.
We’ve delivered this training course across the world for over 20 years but with the arrival of COVID, we’ve had to adapt all our courses for online delivery. The good news is that it has zero impact on the effectiveness of this course! Delivered via ZOOM, we are able to offer shorter, more frequent courses and less ‘downtime’ for your employees as well as making it easier to use technology to actually enhance the training.
Delivered over 1 x 3-hour session, it enables you to easily schedule employees in with only a minimal impact on operations whether they are working on the frontline, on the phones, at work or at home.
The trainer for our April 2022 Stress Management for Customer Service Employees training course is Daniel Ord from OmniTouch International – recognised as one of the leading customer experience and contact centre trainers in the world.
Daniel has trained over 50,000 participants across over 40 countries and is regularly featured in leading customer management publications and he has been a regular visitor to Australia for over 20 years.
Credentials-wise, Dan is a Certified Customer Experience Professional (CCXP), one of only a handful of recognised CXPA trainers in the world, an International Customer Management Institute (ICMI) Certified Associate, a Call Centre Industry Advisory Council Training Partner (CIAC), Net Promoter Certified and Daniel was the first to bring professional management level Contact Centre certification to Asia back in the early 00s (he was based in Singapore for 20 years).
Daniel is consistently regarded as the best trainer in the industry with his incredible subject matter expertise, excellent storytelling with real-world examples, a great sense of humour and a clear passion for the industry and helping people excel.
So it’s not surprising to note that despite all the numerous industry accolades and recognition, it’s the Customer Testimonials Daniel is most proud of and you can read a selection of his recent testimonials below.
Daniel Ord is one of the leading trainers in the world for customer service, call centres and customer experience and a read of some of his recent customer testimonials is a testament to his skills, knowledge and passion so you can be confident your training will be of the highest calibre.
The April 2022 Stress Management for Customer Service employees training course is delivered via Zoom at the following date and time:
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We’re one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.
The April 2022 Stress Management for Customer Service training course facilitated live by Daniel Ord is just $197.00 AUD ex GST per employee. Tickets can be purchased instantly with a credit card or you can request an invoice at checkout.
The price includes: