Shane Goldberg 

Customer Journey Mapping Specialist

4.8
Rated 4.8 out of 5
Shane has an average course rating of 4.8 out of 5 stars
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Shane is the Principal & Founder of CustCore Consulting, a boutique consultancy specialising in helping its clients to drive significant improvements in customer experience and business outcomes.

Shane has over 20 years of experience, initially working in large corporates and then as a strategic consultant with a strong customer experience, strategy and business improvement focus.

Shane works with organisations to drive significant growth through integrating a customer lens with a focus on improving the operational aspects of the organisation, thus driving step-change improvements both internally and for customers.

His clients have included organisations and businesses from multiple industries, including Bayside City Council, Belong, Domain Group, BUPA, Telstra SNP, Lux Group, AMCAP, Abbott Medical and a range of other companies.

Shane Goldberg profile picture

The Customer Experience Guru!

Prior to consulting, Shane worked with Telstra at GM level in a number of different areas, from sales operations to product management, business improvement and customer experience.  Shane led teams of 60+ people, managed products with revenue of $100M+ and led projects delivering NPS improvements of 10+ point year on year and greater than $10M cost savings per annum.

Shane is an expert in the development of customer experience strategies, translating these strategies into practice through human-centred design and customer insight practices such as journey mapping, and in building customer-centric cultures in organisations.  Shane has created a range of proprietary tools and frameworks which he utilises in his consulting engagements.

Shane has an MBA from Melbourne Business School and BSc/BEng from the University of Melbourne.

Shane was born in Cape Town and has lived in Australia since 1984.

Shane Goldberg Customer Journey Mapping course
Shane Goldberg facilitating his popular Customer Journey Mapping course

Highly recommend the Customer Journey Mapping course!

Rated 5 out of 5
5 January 2022
Review of Customer Journey Mapping (Private Course)

Shane is a fantastic facilitator who guides you through this practical, hands-on course where you get to create your own customer persona and journey map using Mural, an online journey mapping and collaboration tool. Whether you’re new to customer journey mapping or just want a refresher, this course will cover everything you need. Highly recommend!

Avatar for Vera Lynch
Vera Lynch
Organisational Development Business Partner
Canterbury Bankstown Council

Customer Journey Mapping

Rated 4 out of 5
10 December 2021
Review of Customer Journey Mapping (Private Course)

A great session with Shane giving us some good insights and practise with Customer Journey Mapping.

Avatar for Valerie Dinger
Valerie Dinger
Organisational Development Lead
Canterbury Bankstown Council

Shane runs his popular Customer Journey Mapping course with CX Skills and you’ll find a list of upcoming dates below when available.  Shane is also available to conduct a course privately for your business (a great to get your whole team onboard and it can be more cost-effective for larger groups) then call us on +61 3 9008 7287 or send us a message >