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4.9
Rated 4.9 out of 5
Our online training courses delivered via Zoom have an average rating of 4.9 out of 5
Excellent89%
Very good11%
Average0%
Poor0%
Terrible0%

With COVID making it difficult to plan onsite events for the foreseeable future, all of our training courses have been updated to be delivered online via Zoom.  Whilst a few years ago online training was the last thing on our mind, the COVID pandemic has obviously forced change upon us all and being online for work, play and learning has certainly become normal for the majority of us.

 

After some initial reservations on how well online training would work,  over time as we’ve all become accustomed to online and we’ve made a number of changes to our courses to optimise them for online delivery,  we’ve genuinely become to enjoy it with online learning offering a range of benefits as we’ve outlined below.

Zoom training courses by CX Skills

Benefits of Online Training via Zoom

Whilst we have become converts, most importantly, it’s what our customers think and our Customer Testimonials have confirmed that online training via Zoom is popular and effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!

1. Price

We can offer courses at a cheaper rate as we no longer have to allow for travel costs for our trainers, venue costs, catering, insurance and so on.

2. Scheduling flexibility

Rather than have to commit a full day (or multiple days) to a training course plus travel time, online courses enable you to attend courses with less downtime. For example, rather than a full day 8-hour course, it can be split into two half-day sessions of 4-hours each session.  This can assist you in being able to balance learning and personal/work commitments.

3. More choice

We’ve been able to deliver a wider range of courses, and more often, providing you with more flexibility in finding the right course to suit your requirements.

4. Improved learning

Being able to break the training into smaller chunks over a longer period of time can be more beneficial than trying to cram everything into a one or two day course as well as allowing some time to embed new learnings between sessions, something that just wasn’t possible with onsite training.  We’ve also been able to use online quizzes, virtual break-out rooms and short refresher breaks to ensure the online training experience remains fun and interactive.

5. Reduced impact on operations

Particularly with customer-facing roles, it can be hard to remove employees for training without having an impact on operations. Online courses allow much great scheduling flexibility so you can fit training around the quieter periods or spread the training out over a period of time enabling you to upskill employees whilst minimising operational impacts.

6. Increased Diversity

With the physical barrier removed from attending training courses, we’ve been able to (literally) welcome students from all around the world to our courses that otherwise would not have been able to attend. This has added significantly to the diversity of our groups bringing true global perspectives that helps share learnings and expand personal networks.

What our customers are saying about the Zoom online training

The Perfect Contact Centre Management Course

12 September 2022
Review of Contact Centre Management Fundamentals (September 2022 class)

Daniel was a fantastic, energetic and engaging presenter. This course starts at the beginning and provides a great foundation for what you need to manage a successful contact centre.

The course is excellent at identifying key metrics to measure performance and more importantly what metrics should never be targeted. As a newcomer to the CCM game, I learnt a lot and can’t wait to put it into practice. Highly recommend.

Avatar for Jennifer Caulfield
Jennifer Caulfield
Head of Clinic Operations and Service Improvement
Australian College of Optometry

5/5 Stars!

10 September 2022
Review of Customer Service Professionals (Private Class)

Simon conducted an extremely comprehensive Customer Pro Training. His knowledge was incredibly impressive and I’m very grateful to have taken away so many new skills.

Simon gave valuable advice for not only how we communicate with customers but also with family, friends and strangers. I will definitely be applying my new learning in everyday life.

Avatar for Zoe Morland
Zoe Morland
Customer Service Officer
eHealth Queensland

Highly Recommended!

8 September 2022
Review of Private Training Courses

From the outset of communicating with Marc to book the course, he was friendly, professional, and very accommodating to our needs which were greatly appreciated.

We had the privilege of being able to have Marc in-house to deliver the course in person for myself and one of my supervisors and Marc did a fantastic job of combining and delivering his ‘How to create amazing team leaders’ and ‘How to be an amazing team leader’ courses, keeping the content relevant and engaging for both of us.

The tools and resources provided will certainly add value to any call centre leaders/managers and give an excellent framework to help build, sustain and continue to develop a strong leadership team within a call centre.

For anyone new to a TL role or for those looking to know how to better develop their TL’s (and identify traits of future TL’s) I would highly recommend Marc’s courses and will look to use them again in future.

Avatar for Leigh Spires
Leigh Spires
Call Centre Assistant Manager
National Storage

Informative, Educational and Fun!

5 July 2022
Review of June 2022 Contact Centre Management Fundamentals

A great course that supports Call Centre managers, no matter what their experience!

Strongly encourage anyone who manages a Call Centre, or has a Call Centre in their department to sign up and take this course! You won’t regret it.

Avatar for Peter Cavallaro
Peter Cavallaro
Call Centre Manager
AIA Australia

Wow! Just so engaging!

22 June 2022
Review of June 2022 Contact Centre Management Fundamentals

Daniel has an amazing ability to connect with people. He is very personable, and has this amazing ability to bring training content to life!

Avatar for Joyi Lu
Joyi Lu
Service Improvement Lead
Queensland University of Technology

Ready to find your perfect course?

All our training courses are now available online for delivery via Zoom – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.

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Contact Centre

Customer
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Sales
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WFM/Workforce
Optimisation

Purchase tickets to our upcoming Public Courses (delivered online via Zoom) 

Purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout.  For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >

 

Want to talk to someone? Call us on +61 3 9008 7287